The welcome is very warm and after coffee we got a white shirt and apron. If was clearly explained and translated into English if necessary. There were only two of us and therefore it went smoothly and pleasantly. We learned a lot about making pizza.
事業者からの返答
Thank you so so much for this nice feedback it’s been A pleasure for us meeting you ! Have a great summer guys
B
Barnaby2008
November 1, 2019 · via Tripadvisor
BOOK WITH CAUTION
I booked this Pizzeria Pizza making experience for my 11 year old son and I by clicking through on Tripadvisor. I booked it in September for 28 Oct class.
Booked on the strength of the description and photo that it was in a Pizzeria.
My booking form they emailed to me was not for the Chef's Cooking Experience.
This is the link for Pizzeria Course I booked (which they said was impossible as not on TripAdvisor)
https://www.tripadvisor.co.uk/AttractionProductReview-g187871-d13797719-Verona_Cooking_Class_Italian_Pizza_Making-Verona_Province_of_Verona_Veneto.html
What they sent me on was this:
https://www.tripadvisor.co.uk/AttractionProductReview-g187871-d13921080-Cooking_Class_experience_at_chef_s_house_in_Verona_center-Verona_Province_of_Veron.html
Not what I booked and I was too polite to say anything to our host Michela as she was the nicest of ladies and the class was in her home / did not want to offend her or make her feel awkward.
I also did not want my son to be disappointed as to not be having a cooking activity as we were only in Verona for 2 nights.
I contacted Romeo & Juliet once we arrived home and found the Romeo & Juliet staff hugely unhelpful.
This was a very expensive mistake on their part for us and I was really unhappy but they just came up with lots of excuses as to why it was not their problem. Ranging from it not being their fault that it was on Tripadvisor as Tripadvisor a separate company etc. when we all know it's just a platform and the onus is on the company to provide the information about themselves and what they offer.
As you'll see it's still up there as a Pizzeria experience.
I've never written a bad review before and contacted them to take it up privately with them, looking for some kind of recourse.
I could go on but I think you get my point
Only rating it 1 Star / terrible as it was not what I booked and customer services were dreadful. Michela the chef was lovely
2人が参考になったと回答
事業者からの返答
Dear Hicky -
We are sorry to hear you were not happy with your experience with us.
We were surprised to hear your issues as they were not addressed during our time together.
We wish you would have given us the opportunity to discuss and address it then so we could have found a workable solution.
All out tours and activities are clearly defined on our site and Viator. So, we are confused on some of your feedback.
Please know that we pride ourselves on offering 5-star service, as our reviews reflect.
We are very sorry that our service did not meet your expectations and it’s being taken to the level of wanting money back. That is quite serious to us.
So, next time I warmly suggest you to say something BEFORE the tour And in front of us! So we can fix it
Asking money back After few days is not fair and honest!
Thank you.
Our best regards
R
Re1244
May 4, 2019 · via Tripadvisor
Perfect day!
My husband and I met Sara for the food and wine walking tour of Verona. We also brought along our one year old daughter, and as an oversight, forgot to give Sara a heads up ahead of time. However, Sara skillfully adapted our tour so that it would fit the attention span and interests of a toddler while also giving us an informative, detailed, and delicious tour. She also gave us recommendations for dinner (and made the reservation!), and told us about a town to visit during our drive back home. Her insider tips made our short weekend in Verona completely worthwhile. I highly recommend one of her tours, especially if you’re trying to fit a lot into a little bit of time. She’s flexible, knowledgeable, and fun!
D
Donna G
April 4, 2019 · via Tripadvisor
Sweet hospitality and delicious dishes prepared!
My sister and I are visiting Verona and thought it would be fun to take a cooking class. We booked it and Makela greeted us and took us to her home where we enjoyed preparing three different dishes (calzone, pizza, and tiramisu). Makela was so warm and welcoming and explained so much about Italian food and it’s regional dishes. With her guidance and fresh ingredients, all three dishes were delicious and enjoyed with local wine. A very fun time spent cooking, visiting and eating! Thank you, Makela, for a very memorable day!
事業者からの返答
Thank you so much! we had a great time, too! take care, and we hope to see you again
T
Tommie_R
October 19, 2018 · via Viator
Pizza Cooking Class
Our cooking experience with Chef Antonio was both fun and educational. Each of us were able to create our own pizzas from start to finish. And, the best part was eating our homemade pizzas at the end of the process. Antonio was an excellent teacher. He was encouraging and made this experience fun. He told us about his Italian family, his experience in the USA and his pizza business. His wonderful assistant helped throughout and also agreed to take some photos with my camera so we would have pictures of this great experience to add to our photo book after our trip.
G
Greencows
September 16, 2018 · via Viator
What a brilliant experience! Absolutely...
<p>What a brilliant experience! Absolutely loved it. It was fun, informative and most of all the pizza was so delicious that we returned to the restaurant the next day to have another pizza! Thank you!</p>
A
Adrian N
August 12, 2018 · via Tripadvisor
Cooking Neapolitan pizza in Verona
My (now) wife and I were visiting Verona with my two teenage children to get married. As we were visiting Italy for the first time I wanted to find experiences that were a little off the regular tourist track. A quick google brought me to the Pizza Cooking Class Experience offered by Romeo and Juliet Guide. After reading the positive reviews I booked a class for four. My original booking was for a Sunday however Virginia (of Romeo and Juliet Guide) informed us that the pizzeria was closed on a Sunday however the chef would happily entertain us at his house. As we wanted the full pizzeria experience we amended our dates.
On the day of the class we met Virginia in the centre of Verona. She walked us to the pizzeria providing a personal insight into the city as we went.
Upon arriving at the pizzeria we were introduced to the chef - Antonio - and his staff. Following introductions we were provided with an apron each and the class began.
Chef Antonio originates from Naples and was very knowledgeable as to the history of cooking in Naples and what it takes to make a good Neapolitan pizza. He took us through each step from mixing the basic ingredients, kneading the dough, proving the dough and finally dressing/cooking our pizzas. It was a hands-on experience!
After our morning in the kitchen we got to enjoy a lunch of the pizzas we had made along with a glass of local wine.
Highly recommendable!
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