アムステルダム・ライトフェスティバル：運河クルーズ＋スナック＆飲み放題

Dear Mahla, Thank you for your review. We are truly sorry to hear that you had such a frustrating experience with us. We would like to express our sincere apologies that you had to wait for such a long time in the cold and that it was also cold during the tour. We aim to provide all our customers with a cosy and comfortable experience, even when the weather is harsher, and regret that this was not the case for you. Please know that we take your feedback seriously and that we will address it internally to improve the processes at the dock, as well as the heating on board. If there is anything else you would like to discuss or bring to our attention, please do not hesitate to reach out to us directly. Once again, we are very sorry for the discomfort and frustration you experienced during and before your tour. We hope that we might have the opportunity to welcome you on board for a much-improved experience, perhaps in the warmer months. Warm regards, Jessie Front Office Management

Dear Amber, Thank you for sharing your feedback. We truly regret that your recent experience with us left you so disappointed and that you felt like you wasted your money. We sincerely apologise for the delayed departure and the bad visibility on the inside of the boat. We can imagine how frustrating this must have been for you. Please know that this is very far from what we would have wanted you to experience. Rest assured, we will address your concerns with our team to improve the boarding procedures as well as the visibility on board. Please feel free to reach out to us directly if there is anything else you would like to discuss or bring to our attention. Once again, we deeply regret the frustration and inconvenience this cruise has caused you. We hope to have the chance to welcome you on board again under much-improved circumstances. Warm regards, Jessie Front Office Management

Dear Luciana, Thank you for taking the time to share your feedback with us. We truly regret to hear that your recent experience with us left you so disappointed. We sincerely apologise that the type of boat your tour took place on was not what you expected, and led to you being unable to enjoy the sights. We are also very sorry that your guide did not share much information and that you were not offered the snack included in your tickets. What you have described is very far from what we would have wanted you to experience. Therefore, we will address your comments with our team to improve our processes and offerings. Please feel free to reach out to us directly if there is anything else you would like to discuss or bring to our attention. Once again, we would like to apologise for the frustration and inconvenience this experience has caused you. We hope to have the opportunity to welcome you on board again in the future for a much-improved experience, perhaps in the summer. Warm regards, Jessie Front Office Management

Dear Emma, Thank you for taking the time to share your experience with us. We are saddened to hear that you were disappointed with your tour. Providing an enjoyable experience for all our customers is our top priority, and it’s disheartening to hear that we have fallen short in that regard. We are sorry to hear that you were disappointed with the storytelling aspect of the tour and felt that it was uninformative. We are sorry to hear that it didn't come across as if the host was high knowledgable about the art pieces you passed by and that you were generally disappointed with the number of pieces you were able to see. We will address this internally to prevent these experiences to recur. If there is anything further we can do for you, please do not hesitate to reach out. We appreciate your feedback and hope we can welcome you again for a better experience. Best regards, Flying Dutch Boats Front Office Team

Dear Vishal, Thank you for sharing your feedback! We’re glad to hear you enjoyed the canal trip and appreciated the knowledge of our guides. We understand your comments about the light festival and the boat being full. The evening tours can be quite popular, and while we strive to provide the best possible experience, we recognize that a daytime trip might offer a different perspective of the canals. Your input is of great value to us, and we appreciate you taking the time to let us know about your experience. We hope you’ll consider joining us again to explore Amsterdam further. Warm regards, Jessie Front Office Management

Dear Sarah, We are truly sorry to hear about your experience. Overcrowding, long waits, and unhelpful staff are far from the standard we aim to provide, and we deeply regret that this was your impression of our service. Your feedback is incredibly important to us, and we take it very seriously. We will be reviewing the issues you raised with our team to ensure these problems are addressed and do not occur in the future. If you would like to discuss your experience further or provide additional details, please don’t hesitate to reach out to us directly. We appreciate you taking the time to share your feedback and we would like to apologize again for lacking here. Warm regards, Jessie Front Office Management