We had this tour booked and on the morning of the tour we were waiting outside to be collected for 15mins. I messaged them via the Viator app to see where they were and got a message that there was a system error and that they had not gotten our booking. We were very disappointed. Lesson learn, over communicate with the tour groups prior to the day!
The company did go out of its way to try and make other arrangements for us for the day and offered others tours we could do instead but none of the options were suitable.
We ended up bringing a different tour forward a day so the day wasn’t wasted.
Lovely people, just make sure you communicate with them first.
E
eddiepU1619SQ
September 17, 2025 · via Tripadvisor
Wonderful tour to Hoi An
Everything was perfect during the tour to Hoi An: enough time to visit the atractions, lunch, selected places to visit.
Special thanks to Amelie: excellent professional, lovely person!
事業者からの返答
Dear Eddie,
Warm greetings from Hoi An Express!
Thank you so much for your wonderful recommendation and for sharing your feedback. It brings us great pride and joy to know that you enjoyed your trip with us. We’re thrilled that you were satisfied with our tours, services, and staff.
We truly hope to welcome you back again someday!
All the best,
L
livio_B
April 4, 2025 · via Viator
Immersive cultural experience.
Very well informed tour, our guide Viet knew her history. Had a great,tasty lunch and a walk around Hoi An old quarter. Great day.
R
ROBERT_L
September 7, 2024 · via Viator
varied and enjoyable tour
We were lucky to have an excellent guide for the day, called Emily. Her english was completely fluent, so communication and chatting was very easy all day. She arrived promptly at our hotel, and we drove to My Son Sanctuary, which took about an hour. The drive was very nice, through the local villages and the Sanctuary should definitely be visited. We got there just after 8.30am, which is an ideal time as it is a very popular spot, so we managed to miss the crowds. We were then driven to our lunch venue, which was also excellent. The food was delicious and very generous. After that we returned to Hoi An City for our walking tour of the old town. Again Emily was a great guide. She took us to all of the main sites, and there was no feeling of being rushed. She always offered to take photos as well. We would definitely reccomend this tour.
C
Christoph_H
June 1, 2023 · via Viator
Fun and informative.
Tour guide was amazing and gave a lot of detailed information at each stop. The history of My Son and the city of Hoi An came alive.
J
Julie_C
April 19, 2023 · via Viator
A journey into the history of the Cham people and their Kings
A trip to My Son Sanctuary allows you to take a trip back in time to the 10th century when the kings of the Cham people built their temples and towers. Despite the remnants that remain standing your imagination along with the information from your amazingly knowledgeable guide allows you to see just how they used these buildings. The lunch provided was excellent with local dishes to suit. Topped off with a tour through a local markets and the historical features of the old town of Hoi An. A definite bonus was the scenery on the way to my Son Sanctury.. local rice and corn farms as far as the eye can see.
C
cipmd
February 3, 2023 · via Tripadvisor
First time to Vietnam
Pick up and drop off to Da Nang hotel was very easy. Han, our guide was excellent! Very good English and gave lots of insights into both tour locations. Unfortunately, the weather was terrible but Han made sure we had a great time regardless!
T
trant707
September 21, 2022 · via Tripadvisor
Great Tour and Guide
Mr Mot (Tom) was a great and funny guide that kept the tour engaging and lovely even under humid weather. His stories are great and his local recommendations have always been solid.
A
Andy_Q
February 20, 2020 · via Viator
Great Tour
Great Tour. Driver drove well and was polite and courteous.
Snow our guide was fun knowledgeable and spoke good english.
Whilst we had already been to the old city, Snow's in-depth local knowledge opened our eyes further.
B
Brittany P
November 13, 2019 · via Viator
A great way to see My Son and Hoi An
I really enjoyed this tour. Our tour guide took us through the history of My Son and the Cham people in Vietnam, and really enhanced our tour of the ruins. It was a lovely place and a contrast to some of the pagodas etc in other cities in Vietnam. The tour of Hoi An's Ancient Town was great, and we got a good history of a few of the main sites.
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