トリエステ港からのヴェネツィア-クルーズ乗客のための送迎またはツアー

Dear Joan, Thank you very much for taking the time to share such detailed feedback about your experience. First of all, we are truly sorry that the pickup and transfer to Venice felt stressful at the beginning of your day. Regarding the pickup timing, we would like to clarify that the driver was not delayed due to our operations or navigation system. Due to the number of ships docking at the port, the ship authorities required the driver to wait a few meters further from the usual meeting point in order to manage the traffic and passenger flow safely. We understand that this may have caused confusion while you were waiting, and we are sorry for the inconvenience. Regarding the limited conversation with the driver, this was most likely due to the language barrier. Our drivers are local transfer drivers whose role is to bring guests safely from the port to Venice, and they do not always speak English fluently. The guide is the person who takes over upon arrival in Venice and provides the full assistance, local information, orientation, and support during the tour experience. As for the phone calls during the drive, we would also like to clarify that these are unfortunately sometimes necessary for operational reasons. The driver needs to inform us at Vexperio, as well as the guide, when the transfer has started, and then remain in contact with the guide to provide updates on the estimated arrival time at Piazzale Roma. On this occasion, due to an accident on the road into Venice, the arrival time was affected and the driver needed to stay in communication with the guide to provide accurate updates. This allowed the guide to adjust the meeting arrangements and also coordinate the water taxi transfer in advance to ensure everything proceeded smoothly. We are very sorry if these necessary communications affected your transfer experience, but they are essential to make the handover in Venice as seamless as possible. Thank you again for your honest feedback. Comments like yours are very valuable to us, as they help us improve both the transfer and communication experience for future guests. Kind regards, Natalia Vexperio

Dear Cathy, Thank you for sharing your feedback. We’re glad to hear that your pickup went smoothly and on time, though we’re sorry to learn that the transfer did not meet your expectations. After reviewing your booking, we can confirm that you selected the “Transfer Only” option. In our tour description, we specify that this option includes ground transportation from the port to Piazzale Roma, which is the furthest point in Venice accessible by car. Options that include water taxis and guided tours are part of the “Transfer plus Deluxe Tour” package. We also mentioned in our messages prior to your trip that drop-off would be at Piazzale Roma and provided guidance on how to reach your hotel from there. It seems there may have been a misunderstanding during the phone booking process with Viator, and we’re truly sorry for any confusion this caused—especially given your husband’s mobility needs. We appreciate your feedback, as it helps us improve communication and ensure all guests have a smooth experience. Kind regards, Natalia Vexperio

Dear Amy, Thank you for your feedback. We’re sorry for any inconvenience caused by the early arrival of your ship. Our transfers are scheduled based on the agreed-upon pickup time, and unfortunately, when ships arrive earlier than expected, it can sometimes create waiting periods. We appreciate your understanding and hope this experience won’t deter you from joining us on future tours or transfers. Your feedback helps us improve our communication with guests regarding early arrivals. Best regards, Natalia Vexperio

Dear Sharon, That is so great to hear you enjoyed the transfer with us! Thank you again for choosing Vexperio :) Warm regards, Magdalena Vexperio