フィレンツェプレミアムドゥオーモツアー（テラスビューとドームクライム付き）

The Florence Duomo is absolutely magnificent and unquestionably worth visiting. Unfortunately, our experience with the Ciao Florence Premium Duomo Tour with Terrace View and Dome Climb did not live up to what we expected, particularly considering the price we paid. Our biggest disappointment was the guided portion of the tour. Our guide was not very engaging, and more importantly, she frequently did not speak directly into her microphone. This made it extremely difficult to hear and understand what she was explaining. Another guest actually brought the issue to her attention, and although it improved briefly, she soon went back to speaking away from the microphone. As a result, I came away feeling that I had seen an extraordinary building but had learned very little about its history, architecture, artwork, or significance. That defeats much of the purpose of paying a premium for a guided tour rather than simply purchasing admission. The overcrowding also affected the experience considerably. There were so many people inside that at times we felt like canned sardines, and it became extremely hot. During the climb to the dome, our group was made to wait on a narrow ledge for more than 20 minutes because of the congestion above us. I understand that Ciao Florence does not control how many visitors the Duomo admits, and this has nothing to do with their tour, but it is something travelers should be aware of when booking this experience. The major positive was the ability to skip the general entrance line, which was definitely valuable, and the terrace and dome views are spectacular. The Duomo itself deserves to be experienced. However, for the amount we paid, I expected much more from the actual guided portion of the tour. A premium guided tour should provide context, history, and insight that you would not get simply walking through the site yourself. Unfortunately, because we could barely hear our guide and the commentary was not particularly engaging, we did not receive that added value. I would absolutely recommend visiting the Florence Duomo and climbing the dome, but based on our experience, I cannot say that paying the premium price for this particular guided tour added enough to justify the cost.

Only gave it 4 stars because the starting point was not clear. We were very disappointed in the communication. It affected several other participants so I know it was just not us. The tour guide was wonderful but the starting point of the tour was so confusing. They called and told us they would wait but didn’t. Someone on staff for the Duomo was most helpful! Our guide was wonderful and gave great info without being too talkative.

Based on the description, thought I booked the inside of the cathedral as well as the climb to the dome. But apparently I did not. The listing was very deceiving!!

This is all about getting access without needing to line up in the sun. A must do however the very brief history was somewhat lackluster

False advertising 1/2 hour with guide and 19 other people NO “Florence Premium Duomo Tour With Terrace View and Dome Climb” Deceived and very disappointed

Great experience and friendly staff, just be prepared to climb a lot of stairs. The view from the top was worth it.

We were slower getting up to the top than our group and when we got up there, our group was told to go down, and we had only a couple of minutes up top, whereas our tour guide said we had a lot of time up there or to take our time up there. So it was really disappointing

Our guide was great! Fun and informational. The walk up was so worth it. Amazing view, but be prepared to wait in a few lines to get to the top.

Not a ton of information but nice to skip the line. Tour operator was not organized so would recommend against booking with them.

The small group tour was excellent and well worth the money. The terraces were such a unique experience. We were very pleased with our decision to include them in our tour option. Giacomo was an incredible tour guide! So enthusiastic and knowledgeable. We could feel his passion and pride throughout the tour. He was accommodating, personable and intelligent. This tour was the highlight of our time spent in Florence! Thanks Giacomo!