Great value, very well organised and impressive rooms. I would recommend this to anyone considering this trip. Unfortunately we could not see the changing of the guard (owing to them preparing the streets for a marathon that weekend) but our guide make up for it with a well informed talks about the houses along Pall Mall and the royal family.
O
O2410PCelizabethm
September 30, 2026
Great time with Guide Joseph.
Joseph was a perfect guide to see the changing of the guards with horses. Knowledgeable and passionate about the history surrounding us and willing to answer questions. He walked us to the palace safely, offered to take pictures of everyone and guided us to the entrance of Buckingham palace where the self guided tour began.
F
F9702QEjamesw
September 29, 2026
Tour of Buckingham and changing if the guard pomp and circumstance
The tour was great. Umar was an amazing guide. He was very funny and witty.
Changing of the guard was very crowded as we expected but Umar got us through the crowds and into the palace with ease. I would totally recommend this tour.
T
Tammi_Z
September 29, 2026
Would recommend
Unfortunately the Changing of the Guards was cancelled due to a 10K race around the palace area, so we did a bit of a walking tour before entering the palace. Our guide Louise was very knowledgeable, answered all our questions and had a great sense of humor. Enjoyed by all.
J
John_S
September 28, 2026
The tour was too long and...
The tour was too long and drawn out by a guide that just rambled on and on about unimportant things. The palace and gardens are worth the visit, just avoid this tour
事業者からの返答
Dear John_S,
We sincerely apologize that the tour did not meet your expectations. We’re sorry that you found the commentary too lengthy and that the pacing affected your experience. We truly appreciate your feedback and will share it with our team.
A
Alyssa_A
September 28, 2026
Terrible customer service who doesn’t care how your expensive tour went. Book elsewhere.
You do not get what you paid for with this tour. When we went on this tour every other group got headsets so they could hear their guide while walking the busy Mall up to Buckingham Palace. Our guide informed us the company ran out so we did not get any. As such, we could barely hear our guide most of the time and missed out on the information the other groups from the same company got to hear for the same price we paid. We also did not get to see the changing of the guard in front of Buckingham Palace. The spot our guide found us was so far away that it was not visible. Not only that, but we were let into Buckingham Palace by our guide before the band stopped playing during the changing of the guard so we missed the full performance. Sadly, I asked the Viator customer service twice if I could have a partial refund since I missed out on the info from the guide and the changing of the guard and they twice denied me. If you want to tour Buckingham Palace, do not book through Viator or the local company they use called City Wonders. Instead, save money by finding your own spot in front of Buckingham Palace to see the changing of the guard and pay for the tickets to enter the palace directly. It will be much cheaper that way and you will get more out of it.
事業者からの返答
Dear Alyssa_A,
We sincerely apologize for the disappointment you experienced, particularly regarding the headsets and your ability to hear the guide.
The Changing of the Guard is a public event that attracts very large crowds, and our guide does their best to find the best possible viewing spot for the group. We’re sorry that the location did not allow you to see the ceremony as well as expected.
Regarding the headsets, we will review this internally with our team to understand what happened and ensure the equipment is available as expected.
Thank you for sharing your feedback with us.
R
Rebecca_D
September 28, 2026
Amazing Palace
Of course,,stunning and beautiful. Getting through very organized. Audio system worked very well. Highly recommend.
B
Bonita_M
September 27, 2026
Great tour
We saw the changing of the guards and visited the palace; wonderful experience. Aaron was wonderful guide. Got us very close to the guards.
C
Cecily_B
September 27, 2026
Extreme interesting and...
Extremely interesting and informative. The only downside was the amount of walking outside of the palace.
M
Marisol_R
September 27, 2026
I was NOT impressed with...
I was NOT impressed with this tour. It was about 7 rooms to see like dining room, seating room, a room with portraits, room with piano and vases and that’s it. It was not impressing at all for me. I paid $250 for this tour and changing of the guards and they cancelled the changing of the guard because of a. Race. Well I’m sure this race was planned for days so why would you charge for it. Instead it was substituted for a walking tour. Not impressed at all and not worth the money. It’s better just taking pictures from outside the castle and calling it a day. I wanted to see more of William and Kate too but there wasn’t any pictures except in a book I bought. Anyway I was just disappointed. I was so looking forward to this tour.
事業者からの返答
Dear Marisol_R,
We sincerely apologize that the tour did not meet your expectations. The rooms and areas accessible to visitors are determined by the palace, and unfortunately, we cannot control which rooms are open to the public. We also regret the disappointment caused by the cancellation of the Changing of the Guard and appreciate your feedback.
Londonの類似ツアーを比較
最安値: London Big Bus Hop-On Hop-Off Tour with Optional River Cruise — $43
最高評価: Windsor Castle, Stonehenge, and Oxford Day Trip from London — 4.6 (5,942 件のレビュー)