Although it says free hotel transfer and my confirmation included pickup and drop off at my hotel, the tour operator said it was not included.
Dear Guest, Thank you for sharing your feedback. However, we would like to clarify a misunderstanding regarding your booking for the record. Upon reviewing your reservation (Reference: BR-1351259723), your voucher explicitly states: "Without Hotel Transfer 07:30". This indicates that the transfer service was not included in the specific package you selected. We strive to provide clear information during the booking process to ensure our guests choose the options that best suit their needs. While we regret that there was a misunderstanding on your part, we find the claim in your review to be misleading as we delivered the exact service described on your ticket. We always aim for transparency and high-quality service, and we hope this clarifies the situation for you and other travelers. Best regards,
