For the title, I’d suggest: Disappointing Tour with Very Limited Information A slightly stronger option: Not Worth th
I was quite disappointed with this tour. Perhaps I misunderstood the description, as I expected a guided tour focused mainly on the history of Arequipa and its important places, with some information about local coffee while enjoying a cup of coffee. Instead, we received very limited information about the city and its history.
Most of the time, the guide was asking us personal questions about ourselves and our country rather than actually telling us about Arequipa. Of course, some friendly conversation is nice, but this felt more like a casual chat than a guided city tour.
Considering the price, I expected a much more informative and professionally guided experience. Unfortunately, I don’t think this tour was worth the money.
事業者からの返答
Dear Ieva,
Thank you for taking the time to share your feedback. We are genuinely sorry to hear that the experience did not meet your expectations.
We understand that you were expecting a more informative and history-focused tour, and we regret that the experience felt more like a casual conversation than the guided introduction to Arequipa you had anticipated.
Your comments are very valuable to us, and we will share them with our team to review the tour and ensure that the historical and cultural information, as well as the guide's approach, are aligned with what our guests expect from this experience.
We sincerely appreciate your feedback and apologize that we did not provide the experience you were hoping for.
R
Ryn_M
June 4, 2026 · via Viator
Javier was an incredible...
Javier was an incredible historian and mixed in some personal stories to help make the tour feel even more connected to the city and its people. Highly recommend!
事業者からの返答
Thank you very much for your kind review!
We are delighted to hear that you enjoyed the tour and that Javier helped make your experience in Arequipa so memorable. Sharing the history, culture, and local stories of our city is something we are truly passionate about, and we are glad this made you feel more connected to Arequipa and its people.
Warm regards!
S
Sarah W
October 19, 2025 · via Tripadvisor
Tour Arequipa
We were the only participants so we had a private tour :-) Our guide told us a lot about Arequipa, the city, history, culture and people and did not leave out any detail. We had a wonderful time and would recommend the tour 100%.
事業者からの返答
Empfehlung und dass Sie an unserer Tour „Goldene Stunde und peruanischer Kaffee“ teilgenommen haben!
Es ist uns eine Freude, Ihnen Arequipa aus der Perspektive eines Einheimischen zu zeigen und Ihnen so einen anderen Blickwinkel als die üblichen Touristen zu bieten!
J
Julie_L
March 18, 2022 · via Viator
Yummy coffee
Visiting the neighborhood was my favorite part as well as the yummy coffee. my guide as very knowledgeable and helpful with pointing out places to get authentic food.
事業者からの返答
Thanks for visiting Julie! It was a pleasure to introduce you to the city.
H
H6424LSdiegon
August 17, 2021 · via Tripadvisor
Arequipa and its mysteries.
A different and very nice way to know the best of Arequipa, we were very satisfied with the treatment, legends and history of Arequipa.
事業者からの返答
Buenas tardes Diego!
Estamos muy felices de haber recorrido Arequipa y sus misterios junto a tu familia.
Que tengan un buen viaje de retorno!
C
Christopher_D
July 10, 2021 · via Viator
Waste of time - All advertised features of this tour were abandoned and unmet. Terrible Viator experience.
Was expecting a lovely tour based on the reviews. But this was a disappointment in every respect. In fact, the tour as advertised was basically not even provided.
- It is advertised as 3.5 hours. Our tour was 1 hour.
- We did not have the coffee or chocolate tasting. When I asked what about that, they just said "The guy wasn't there, sorry."
- There was nothing "Golden Hour" about this tour. It went from 2:30-3:30, middle of the afternoon. Every part of the tour description? We did none of that.
- We only visited a couple churches, that was it. Then the guide said goodbye. One hour.
What makes it worse is that I politely complained to Viator and requested a full refund, stating the facts and our disappointment. In some kind of joint response with the tour provider, they made excuses and said "well you had the tour," and only offered a small partial refund. I mean, all advertised details for this tour were not included. Not even remotely.
I would expect Viator to stand by its commitment to providing excellent tours and excellent customer service, but they obviously do not. Nothign as described was delivered. Paid for the chocolate and coffee tasting part, and that was just dropped with no warning or explanation. But... that's what we paid for!
Total letdown unfortunately, and now I know how Viator operates. Never use them again.
1人が参考になったと回答
事業者からの返答
Muy buenas tardes Christopher.
Primeramente pedirte disculpas por no alcanzar tus expectativas sobre nuestra experiencia "Golden hour, leyendas de Arequipa y café peruano"
Tal como tu dices, el tour duró menos de lo esperado pero esto se debío a que esta experiencia es de índole histórica y cultural, en las que lo mas importante es la sabiduría, carisma y paciencia que nuestro guía brinda al relatar el contenido de cada lugar. Lamentablemente esto no pudo suceder debido a que nuestro guía sintío una presión a continuar aceleradamente en cada parada sin poder terminar sus explicaciones y esto causo a que el tour demore mucho menos de lo esperado.
Por otro lado, es verdad que únicamente El Tambo la Cabezona esta cerrado debido al covid, lamentamos mucho no haber podido ingresar a este recinto y es por ello que realizamos el reembolso del 30%
Finalmente, en cuanto a la degustación de café y chocolate nuestro guía fue al lugar indicado y por emergencia el lugar no abrío unicamente ese día, sin embargo el les ofreció visitar otra de nuestras cafeterias aliadas para realizar la degustación, pero la propuesta fue denegada.
Nuevamente pedirle mil disculpas por lo acontecido y decirle que definitivamente nos servirá para poder mejorar la atención de nuestros futuros clientes.
Espero que tenga un excelente viaje en el resto del país y si tuviera otra necesidad u objeción por favor comunicarse al +51965742428
S
skyviajesa
February 19, 2020 · via Tripadvisor
Great uncommon city tour and peruvian coffee
We loved the places que visited!!
Our guide was very punctual, kind a very knowledgeable. Highly recommended!
事業者からの返答
Thanks for sharing it! Best wishes on the rest of your trip!
J
Juliiianna
February 19, 2020 · via Tripadvisor
Different City Tour
A walking tour that certainly showed me Arequipa from a different perspective. Our guide was very friendly and knowledgeable, took us to little explored colonial neighborhoods and always accompanied the whole experience with beautiful stories and lots of information. Highly recommended!
事業者からの返答
Mil gracias por tus comentarios! Fue un gusto atenderlos en Arequipa :)
K
Kev_tarwater
January 8, 2020 · via Tripadvisor
Outstanding!!
This is definitely the route you want to take if you with your partner
Ps: Peruvian coffee rocks!! +10
事業者からの返答
Thanks for your comments! We hope to see you back soon!!
S
sofiatamayob
January 8, 2020 · via Tripadvisor
Lovely experience
Arequipa’s sunsets are the best! We really had an amazing time and enjoyed all the evening tasting great coffee and marvelling at the sunset
事業者からの返答
Thanks a lot for your comments Sofi! I hope you had an amazing trip around Perú!
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