As of writing this review, the driver is already 30 minutes late for pick up. His last communication with me was claiming the traffic is bad. Aren’t these companies supposed to be waiting for the travelers instead of the other way around? Our flight was on time and I see very little reason why we are still waiting.
It was an hour by the time we got picked up and I’m the car.
I feel bad giving this review but customers are expecting better service than this. The driver was apologetic but our mood was already ruined
事業者からの返答
Dear valued guest,
Thank you for taking the time to share your review with us. We apologize for the 30-minute delay in our driver's arrival at Bali airport to pick you up. We understand that this caused inconvenience, and we're sorry for the frustration it brought.
Upon reviewing your booking, we noticed that the destination was incorrectly specified as South Ubud instead of North Ubud, where your hotel is located. We had sent an email to reconfirm and adjust the booking, but unfortunately, we didn't receive a response. As a result, our driver arrived at the agreed meeting point, but the incorrect location caused the delay.
We'd like to explain that our driver encountered unexpected traffic congestion due to roadblocks near the airport, which further contributed to the delay. We kept you informed about the situation via WhatsApp and provided directions for our driver to meet you.
As a gesture of goodwill, we'd like to offer a complimentary service for the additional distance traveled to North Ubud. We understand that traffic in the morning can be unpredictable, and we hope you can appreciate the circumstances.
We value your feedback and would like to clarify that we strive to provide the best possible service despite unforeseen circumstances like traffic. We appreciate your understanding in this matter.
In the future, we would appreciate it if you could provide us with your flight details, including the flight number and arrival time, to ensure a smoother experience.
Thank you again for your feedback, and we hope to have the opportunity to serve you better in the future.
Best regards,
Putu Martika
E
Emilly_B
September 15, 2025 · via Viator
Prompt, Reliable, Professional
Our driver was excellent—very professional, safe, and helpful throughout the trip. He even arrived 30 minutes early, which made the whole experience stress-free. Highly recommend!
事業者からの返答
Dear Sir and Madam
Thank you for sharing your wonderful experience with us! We're thrilled to hear that our driver exceeded your expectations with their professionalism, safety, and helpfulness. Arriving 30 minutes early truly made a difference in making your trip stress-free. We'll be sure to pass on your kind words to our team. We appreciate your recommendation and look forward to serving you again in the future.
Best regards,
Putu Manik
M
Michelle_d
March 25, 2025 · via Viator
Fun and friendly driver
The driver was a blast! He was friendly, funny and responsible. He arrived on time and was very personable. Thank you!
事業者からの返答
Thank you very much for your review. This is what we are expected from the tour and activity experience to improve our service, as we can see from accurate and valued our customer reviews. We hope this is not the last chance that we can meet you in Bali and we looking forwards to meet you again on your return trip to Bali and enjoy the best experience with us in Bali.
Kind Regards
Putra
On Behalf
Management of Seminyak Tour Driver Bali
C
Christopher_D
March 10, 2025 · via Viator
Smooth and easy
Car arrived promptly, Both driver and guide were pleasant and provided friendly conversation along the way (about 1.5 hrs to the airport). I would not hesitate to book this company’s services again
事業者からの返答
Thank you very much for your review. This is what we are expected from the tour and activity experience to improve our service, as we can see from accurate and valued our customer reviews. We hope this is not the last chance that we can meet you in Bali and we looking forwards to meet you again on your return trip to Bali and enjoy the best experience with us in Bali.
Kind Regards
Putu
On Behalf
Management of Seminyak Tour Driver Bali
C
Christopher_D
March 4, 2025 · via Viator
Smooth and pleasant
Efficient communication with driver by WhatsApp before and after arrival, no problem finding him in a crowd of other drivers at Denpasar airport. Smooth ride in a comfortable van to outer hotel in Ubud. Nice conversation and friendly attitude. Overall great service . I would not hesitate to book with them again.
事業者からの返答
Thank you very much for your review. This is what we are expected with Good or what need to improve on our service that we can see with accurate value customer reviews. We hope this is not the last chance that we can meet you in Bali and we looking forwards to meet you again on your return trip to Bali and enjoy the best experience with us in Bali.
Kind Regards
Putra Manik
T
Tony_C
December 11, 2024 · via Viator
Friendly Driver
Very friendly driver, arrived at the pick up point early to make sure I dont need to wait. Will hire again.
事業者からの返答
Dear Sir & Madam
Thank you very much for the time to write your oppinion and review. It is a big help for us, to received every comment to improve our services in the future. If there any inconveniece during our services, from deep of our hearth we would like to apologize and we really hope we can meet you again on another tours in Bali with us.
Kind Regards
Putu
Operational Manager & Relation Partner
C
ChongWoo_K
July 10, 2024 · via Viator
Hassle free, pleasant transport service
My family had a pleasant ride fro the airport to our hotel in Ubud. The driver Arya was helpful and meet-up/transport was hassle free. I would recommend this service to others.
事業者からの返答
Warms greeting from us, thank you very much for used & trusted our service. We hope we can meet you again on the next tour in Bali. And much appreciated for the review and advice, it is our parameter to improve our service for a better in the industry. We really hope you have a great memorable time in Bali
Kind Regards
Putra Manik Angkeran
D
Daniela_C
June 13, 2024 · via Viator
Aria's Bali service: exceptional, personalized, unforgettable.
Engaging Aria for our transfers and tours in Bali was an extraordinary decision. Aria's personal touch and deep insights into the island elevated our experience to new heights. With Aria as our guide, we discovered Bali's hidden treasures and cultural gems. His warmth and professionalism made every journey memorable. If you're seeking an exceptional Bali experience, look no further than Aria.
事業者からの返答
Thank you very much with a great review awards to our service Guide and Driver. We really hope we can meet you again on another tour on your next visit to Bali. Big love from us.
Warms Regards
Management and All Team.
A
Akhila_K
June 4, 2024 · via Viator
Very friendly and welcoming driver
Our driver Arya was very communicative and friendly. He updated me on WhatsApp and dropped us to the destination without any issues. A great start to the trip!
事業者からの返答
Thank you very much with a great review awards to our service Guide and Driver. We really hope we can meet you again on another tour on your next visit to Bali. Big love from us.
Warms Regards
Management and All Team.
J
JeanBaptiste_Y
May 19, 2024 · via Viator
Timely & Courteous Driver
Putu Awan arrived on time and helped out with the luggage. Would recommend the company to easy, affordable ride to the airport.
事業者からの返答
Thank you very much for the time to write us review. We really hope you have enjoy the best time with the experience and tours we provided and we hope we can meet you again in the next tour in Bali.
Kind Regards
Putra Endag
Seminyak Tour Driver Bali Team Management
