Horrid Experience from start to finish DONT TAKE Webster Tour DUTTON RANCH DISGUSTING not ocean waves dirty stream in wa
Where do I start? This was a hideous tour from the moment our guide met us at the gate - we had to treek down hill on crooked a walk with traffic blazing by for about 10 blocks. If you’ve ever been to Roatan, there are no level sidewalks. The previous year I was there with Roton tours, and we had the best horseback riding experience in the waves around the mango trees. We also got to go to our beach and he also parked right outside the Pierre gate. Anyways,Then we FINALLY get to his car and our guide John opens his car door and out blasts disgusting foul language, music. He shuts it off and apologizes. Now we head off to DUTTON Ranch to ride horses. But, They had no horses ready for us. We had to wait in the dusty sun and eventually, I asked the girl who kept making personal phone calls how long it would be. She said we had to ask our driver John. John informed us this was a ex-girlfriend and that’s the way she treated us. Of course John was nowhere around so I had to call out his name just to find him. He finally showed up and they managed to scrape up some horses for us. I was the last to get on my horse and my saddle is loose and shifted from right to left when I walked the 10 steps to the gate. I told Edgar our guide that I needed a new horse. I had to ask three times. Then I looked at him and said please “don’t leave without me”. He nodded. I went and got my horse a new saddle & they informed me it was the wrong size for my horse. (If I had continued on without fixing my saddle, I probably would’ve injured myself or fallen off. My hips were already sore from the long walk just to get to where he parked! Im 61 & this would probably be the last opportunity to ride horses with my family. As David and I, the guy that was now helping me - exited the gate… Edgar & my family WERE NO WHERE TO BE SEEN. He’d left me! No one was in sight no son no daughter no brother no sister-in-law. My family was gone. This was very upsetting to me…we proceeded on and still could not see them. I started to cry. David was kind. But when we finally caught up with Edgar he did nothing but try to justify Lea ing me. How upsetting. Even when we finally caught up with them at the waters edge; I thought surely EDGAR would wait for me to catch up to my family BUT NO he just kept going & offered MORE empty excuses - instead of apologizing for leaving me. He wanted to take my picture. One of the worst experiences of my life. I lost it. I was so upset. I’d cried. Id prayed.
ALSO the riding path was nothing to look at. Lined w/ trash on both sides, and the water was NO waves or beach. It was like a still, scummy water and the horse like rub my left leg, almost crushing it against the rock; as he didn’t even wanna go into THAT water. Nothing like that experienced on my last horse riding trip, we actually wrote the horses through the waves and under palm tree beaches. Totally different experience. Now we left & went to the Sloths & monkeys. This was enjoyable. Then we got back in the car and we were headed to our beach break… All a while I’m asking John what beach is it gonna be like? Do you know the name of the hotel? Is it nice?He kept leading me on saying “Oh yeah, it’s gonna be a pretty beach”. Next thing I know he takes an abrupt left turn and a shortcut through a SCARRY residential area & I see the ships in the background. We’re NOT going to a beach. We’re heading straight BACK to the cruise port. He misled us. What a disappointing end into a horrible horse ride. On getting home I emailed Larry the owner and got no response. Zippo zero. I plan on disputing my visa. It would’ve been nice to get an apology sincerely, Cheryl Rodriguez
I expect a full refund as the only part we enjoyed was the $10 slots and monkeys. But because the guy didn’t keep track of time, we didn’t even make it to a beach…so disappointing. No, I would not recommend Webster tours to any of my friends or family, ever.
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cherylrV6382AW
September 23, 2026 · via Tripadvisor
Horrid EXPERIENCE from start to finish!!
Horrible just HORRIBLE. First we had to walk like 10 BLOCKS to where the guide parked his car. Very off the beaten path. Down crooked sidewalks and racing cars; very unsafe. My hips were killing me & I barely made it down the hills without tripping. Now exhausted we headed towards Dutton Ranch. What a slum & they didn’t have horses AVAILABLE. We had to wait out in the dust until I asked the girl whom was making multiple personal calls & ignoring us … had to YELL out for our guide John whom was no where to be found. He explained that was his c girlfriend & probably why she treated us that way. Then when the finally got us in horses; my Sattler was loose & shifting from side to side. We started leaving the gate & I had to ask 3x for another horse PLEASE…I looked straight at EDGAR our horse guide and asked him to please wait … upon getting my new horse saddle - we exited the gate - (we- me & another guide David; who was kind) ONLY to see my FAMILY WAS NO WHERE IN SIGHT. Edgar left without me!!! I was so hurt. We proceeded down the trail & still couldn’t see my family. I cried. I didn’t come to Honduras to ride a horse in this dirty old trailer park by myself… It came to spend time with my daughter and son my brother and his wife and we paid a combined $390 for this tour! Talk about disappointed - I was crushed & no body cared!
After that horrific ride through a trash filled area to a little creek of water, my horse even rub my left leg up against the rocks because he didn’t even wanna get in the water, and it was by no means in the waves or any mangroves or anything else that we experienced earlier in the year with a totally different tour company and horse ride Which was awesome by the way… This was a huge disappointment as it will probably be the last time I will ever ride horses in Honduras with my or without my… Family.
Then John took us to the slots and monkeys that was fine. We actually enjoyed it however I guess he lost track of time and he lied to us in the car saying oh we’re gonna go here we’re gonna go to the beach now and I kept asking him. What resort what hotel is it? Gonna be nice. Yes it’s gonna be a great beach. He said then all of a sudden he takes a shortcut rapidly driving through some dumpy neighborhood and I could see the cruise boats out in the distance. He took us straight BACK to the shipping pier. No Beach! What another disappointing part of this trip that was supposed to be memories for life. I wrote Larry the owner of the tour company an email and he never replied sincerely, Cheryl Rodriguez.
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toniannl695
August 18, 2026 · via Tripadvisor
Choose John for your Tour!
We had an absolutely AMAZING experience with Webster Tours in Roatán, Honduras! 🌴🐒🐴🌊
Our tour guide, John, was incredible from beginning to end. He was so pleasant, friendly, helpful, and knowledgeable, and truly went above and beyond to make our day special.
John took us horseback riding, to AJ’s Sloth & Monkey Park, and then to West Bay Beach — which was honestly one of the most beautiful beaches we have ever seen! 🏝️ The water was absolutely breathtaking and crystal clear. We even got to ride jet skis and spend time swimming in that gorgeous water, which made the day even more unforgettable. 🤿🌊
Everything was organized perfectly, and John made sure we felt comfortable, safe, and able to enjoy every part of the experience. His personality and knowledge really made the tour stand out.
If you’re visiting Roatán, I highly recommend Webster Tours — and definitely ask for John! ⭐️⭐️⭐️⭐️⭐️
Thank you, John, for giving our family such an incredible day and memories we’ll never forget! ❤️🌴
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Erika_J
July 16, 2026 · via Viator
Really fun, my daughter...
Really fun, my daughter loves horses so this was for her. The horse back riding wasn’t super long and it was just a walk. Sloth and monkey sanctuary was really fun, could have stayed there longer
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Connector40623689189
July 11, 2026 · via Tripadvisor
Borry is the best!!!!
My friends and I went on an excursion with Borry and Daniella and had the best time ever. Borry was so informative and made sure we had any accommodations we needed. He answered all of our questions and made our first time in Roatan, Honduras very smooth. 10/10 recommend booking with Webster Tours and make sure you ask for Borry!
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Christine_B
May 21, 2026 · via Viator
Overpriced but tour guide was amazing!
Good trip. Tickets said 7-12-we didn’t get picked up until about 7:30 outside gate. Our driver John was amazing! He not only drove us but he walked us into tour spots and waited for us. He made a pit stop at pharmacy so I can get Amoxicillin for ear infection. We didn’t go to beach so he took us to a shop. Overpriced trip but John made the trip! Here are a few tips:
Best to just take a taxi where you want to go cheaper.
AJ Monkey sloth your $15 pp. they wouldn’t fit us in so we went to the one closer by port. This one was amazing! We got to hold parrots, gerbils and monkeys. You can’t hold the sloths but can take pics.
Horseback not sure price tour paid. I almost got bucked off. Don’t let your horse get too close to another. Wear insect repellent before you go!!! We got tons of mosquito bites we didn’t realize until after. Nice little ride though.
Macaw market has a chocolate factory free samples.
Free beach area left out of port
Cheapest shop is right outside the gate on your right The other two stores we went to was double priced. We didn’t go to beach because of my ear infection and too much sun but I highly recommend snorkeling here!!! The fish and reef are the best I’ve ever seen (I was here before). Just take a taxi where you want to go.
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Steeve_P
May 13, 2026 · via Viator
Best Shore Excursion Ever
ABSOLUTELY AMAZING EXPERIENCE, HANDS DOWN THE BEST SHORE EXCURSION. We were a group of 4 and originally booked the horseback riding, sloth park, and beach break, but my gf could not do horseback riding, and they were able to swap it out for ATV riding for a little bit extra. HEYMAN was our tour guide and PERSONAL DRIVER FOR THE ENTIRE DAY. We didn't have to worry about taxis or anything. He stayed with us the entire day, and we ended up doing a lot of extra things like zip-lining (extra cost, but he brought us to the best spot and helped us get a good deal!) rum and rum cake tasting (free) and stopping at local stores and gas stations (we were looking for Chicharrones de harina aka Mexican pinwheel chips and he had no issues stopping everwhere and helping us find it even though we never ended up finding it lol.) ATVs were amazing, felt like we had a lot of time riding around and enjoying the views, did not feel rushed. Sloth Park was also amazing. The monkeys were the best thing there, and he took us to the best beach on the island, where they had a lot of things to do, like jet skiing, which I did, and he helped me get a good price. Can't say enough good things about HEYMAN and this shore excursion will definitely be back 10/10!
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robertsK8848BP
April 28, 2026 · via Tripadvisor
best time
horse back ridding on the beach in the water great for all ages great pic of me and my wife
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D_B
April 26, 2026 · via Viator
Yeppie ky yeh
Good experience for beginners riders no galloping the horses, it is lead on foot. Not so great for experienced riders, kinda boring.
Sloth tour was 10/10
Beach break was good as well
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Margaret_T
March 20, 2026 · via Viator
Mixed experience - beware of traffic delays
I'll start by saying everyone was incredibly nice and patient, but overall we were pretty disappointed. Traffic was an absolute nightmare and we waited a solid hour to be picked up. I know the operator can't control the traffic, but it seems like this is typical for the island so frustrating they weren't there at the pickup ahead of it. The van that picked us up was in bad shape - again, I was like eh, it's the island, but another van they used for a mid excursion transport was in much better condition.
The horseback riding was well run, but the "ride through the water" was one foot away from the rocky shoreline - not a beach ride and never able to go more than a slow walk. (I've had other rides where did actually get to canter down an open beach...)
I think partially bc of the traffic, our "beach break" was at the horseback riding location. There was a little sandy patch and a bar, but no actual waterfront access. Bathrooms were well maintained and exceptionally clean.
I contacted them to pick us up so we could wrap early. They were very responsive and we didn't have to wait long.
The sloth and monkey experience (AJs) was a highlight. Family really enjoyed it.
Overall, I wouldn't book this again. I hope Roatan gets the infrastructure fixed as the traffic is a huge detractor. We saw people abandoning transport and jogging back to the pier...
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