The driver was provided with the correct address but went to the wrong location and stayed there despite being given directions by the villa staff and having access to my live location via WhatsApp. I had to secure other transportation to ensure I could make my flight.
事業者からの返答
Dear April W,
Thank you for the feedback. I'm sorry to what happen with your booking. There was a miss communication because driver went to another hotel with the same name. Thank you for your feedback and we will make sure this will not happen again.
Best regards,
Agus
C
Cheronne_W
May 27, 2024 · via Viator
Quick stop.
The driver was timely and got us to the airport with plenty of time. He also stopped for us because one member of our party had to use the bathroom. Truly exceptional customer service.
