シエナ発シグネチャー・ブルネロ・ディ・モンタルチーノ・ワインツアー

Dear Customer, Thank you for shring your feedback with us! We’re glad you enjoyed learning about the different producers. We apologize for the difficulty accessing the first site and the timing issues in your group. We also regret the miscommunication regarding the visit schedule. Your comments are very helpful, and we’ll work to improve for future tours. Best regards, My Tour In Italy.

Dear Customer, Thank you for sharing your feedback with us! We are very sorry, but the tour could not take place because the group was not formed. That’s why we informed you about the cancellation. Please rest assured that, with our sincere apologies, you will definitely receive your refund. Feel free to contact us if you have any questions. Best regards, My Tour In Italy.

Dear Customer, Thank you for sharing your feedback with us. We’re so glad to hear that you had such a fantastic trip and that John made your experience even more enjoyable. We’ll be sure to share your compliments with him. We’re also happy that you enjoyed the wine, the van, and the great company. Thank you for recommending us, and we’d love to welcome you back for another tour in the future. Best regards, My Tour in Italy team.

Dear Customer, Thank you for your wonderful feedback. We’re thrilled to hear that you had a great experience, especially after booking at the last minute. It's great to know that you enjoyed the small winery with the cheese and crackers, as well as the wine sampling in Montalcino. Your advice about having lunch beforehand and planning for a longer trip is very helpful and will benefit future guests. We appreciate your recommendation and hope to welcome you back for another memorable experience soon! Best regards, My Tour in Italy team.

Dear Customer, We’re disappointed to hear about your experience. However, our guide was at the meeting point as scheduled, and it seems you were not at the correct location. Additionally, we did not receive any call from you, and our attempts to contact you were unsuccessful. We regret the situation but must point out that it is the customers responsibility to be at the right meeting point at the right time. Hope to have you again in our upccoming tours in the near future in order to provide you a better experience next time. Best regards, My Tour in Italy team.

Dear Customer, Thank you for sharing your feedback. We're glad to hear that you found your tour guide fantastic. However, sorry to learn about your disappointment regarding the duration and value of the tour. We understand that the duration may have been longer than expected, and we regret any inconvenience this caused. Additionally, we're sorry to hear that you felt the tour did not provide adequate value, especially considering the cost. We strive to ensure that our tours offer a fulfilling experience for our guests, including providing sufficient refreshments during the excursion. Your feedback is important to us, and we will review our tour offerings and pricing structure to better meet the expectations of our customers. We appreciate your input and hope to have the opportunity to provide a more satisfying experience in the future. If you have any further concerns or feedback, please feel free to share them with us at our email address customercare@mytours.it Best regards, My Tour in Italy team.

Dear Customer, Thank you for taking your time and sharing your feedback with us. We are happy to know that you enjoyed the tour and had a good time with the other customers. The wineries are the result of our searching for the best place, in order our customers can enjoy their time there. We would take in considerate your recommendation about the amount of food on the trays and do our best to improve this service. Thank you for recommending this tour to other customers too, hope to have you again in our upcoming tours in the near future, so we can give you more experiences like this one. Best regards, My Tour in Italy team.

Dear Customer, Thank you for taking your time and sharing the feedback with us. Glad to know that you had a good time with our driver and enjoyed the tour overall. Wineries are the result of our searching for the best place for our customers to enjoy their time and the wine tasting. We are sorry to know that you did not have a good experience at the second winery. We will investigate furthermore about what happened and take care of this case. Not only that, but we will make sure that this never happens again to any of our customers. Thank you for letting us know about all the issues disturbing you, we will make sure to improve our service in this instance. For any further concerns or anything regarding the tour, please feel free to contact us at our email address customercare@mytour.it Best regards, My Tour in Italy team.

Dear Customer, Thank you for sharing your feedback with us. Glad to know that you had a good time and enjoyed the tour with our guide and the tour group too. Hope to have you again in our other tours in the near future, to give you more experiences like this one. Best regards, My Tour in Italy team.