It was a very long and bumpy drive. Not sure why it's named the way that it is. Our driver barely spoke to us. Dunn River was nice but not worth the price.
事業者からの返答
Thank you for sharing your honest feedback. We're sorry to hear that this experience didn't meet your expectations.
We understand that the journey to Dunn's River Falls can feel long, especially depending on traffic and where you're staying. While the roads to some of Jamaica's most iconic attractions can be winding, we always strive to make the ride as comfortable and enjoyable as possible.
We're also disappointed to hear that your interaction with your driver wasn't what you expected. Providing friendly, engaging service is something we pride ourselves on, and we'll certainly share your comments with our team as we continue to improve.
Although we're glad you enjoyed Dunn's River Falls, we're sorry you didn't feel the experience was worth the price. We truly value your feedback, as it helps us enhance the experience we provide for future guests.
Thank you for choosing Real Tours Jamaica, and we hope we'll have the opportunity to provide you with an even better experience on a future visit.
Samantha
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valenmmejia
March 31, 2024 · via Tripadvisor
Very bad service.
Very disappointed! Due to an hour time difference between Jamaica and our boat, we arrived at the meeting point 40 minutes late, thinking we were 20 minutes early. We had no cellphone service because we are international, finally after 25 minutes of waiting, one of the other tours offered us their phone to call, where we were told our guide waited for two hours( which is impossible because we were only 40 minutes late). We asked for another tour even if it was less time and we were told there was no possiblity. We then asked for a parcial refund and were once again refused. Think carefully about booking with these guys because they will not help you if you have any problems. Bad service!
事業者からの返答
Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience was disappointing.
We understand how confusing time zone differences between cruise ships and local Jamaican time can be, especially for international travelers, and we're sorry that this led to you missing your scheduled tour.
Our team was at the designated meeting location at the agreed-upon pickup time and remained there well beyond the scheduled departure in an effort to locate you. Unfortunately, because we were unable to make contact and had other guests waiting, the tour had to proceed as planned. Once a tour has departed, it is often not possible to arrange another departure at short notice, particularly when entrance tickets, transportation, and guides have already been confirmed.
We sincerely regret that we were unable to accommodate your request for an alternative tour or a partial refund. As outlined in our booking terms, missed tours resulting from late arrival are non-refundable because the operational costs have already been incurred.
We genuinely empathize with your situation and understand how frustrating it must have been. Your feedback is appreciated, and we'll continue looking for ways to better communicate the importance of using local Jamaican time for pickups, especially for our cruise guests, to help prevent similar situations in the future.
We wish you all the best and thank you for allowing us to serve you.
Samantha
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Julie_D
November 28, 2023 · via Viator
Fun with the right guide
The Dunns River Falls were beautiful but our tour guide just dropped us off at the falls and did not direct us anywhere else, we were expecting to be guided through the falls as other groups were. We were left to our own devices to navigate up the falls, which are not easy to climb. The Secret Falls had their own guide at the location which was amazing, fun, and took lots of pictures for us. We had a blast diving into the beautiful falls and natural pools. Would definitely recommend!!!
2人が参考になったと回答
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Lee B
January 5, 2023 · via Tripadvisor
Great trio
Had a great time doing "Chuck Norris" secret falls and Dunns River Falls. Be sure to take water shoes. Both locations have large, rough natural rocks. Shout out to our driver Odain who made the trip there and back a joy.
T
tlsweetingsmith
October 26, 2022 · via Tripadvisor
Amazing Family Experience
Our Tour Guide Thomasine (not sure I spelled that right) and Driver, Owen were amazing. Arranging the private charter for our family group was easy and affordable. Thomasine and Owen made sure that we were able to do all of the activities we wanted as well as stop for patties, food from Scotchies & souvenirs! We also wanted to return to the ship by 2pm and they made it happen without making us feel rushed.
Real Tours Jamaica made our family cruise experience in Jamaica our FAVORITE stop!! It was fun and exciting and we felt like Real Tours was a part of our family!!
A HUGE THANK YOU TO THE REAL TOURS JAMAICA TEAM! You guys ROCK!!
We hope to join you again soon!!
TSS
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michaelaH1470EU
October 15, 2022 · via Tripadvisor
Best Waterfall Adventure
This was our kid’s first trip to Jamaica and this tour was a highlight of our entire cruise! Informative, timely, fun, great food, shopping, and waterfalls!! Incredible!! Stephanie informed us perfectly and our driver, Owen, was on time, very nice, and professional. Thank you for taking great care of us!
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lisalhawkins
October 9, 2022 · via Tripadvisor
Wild, Wild Time!!!
Crazy! I climbed an actual waterfall that’s 600 feet high! Okay, I got 300 feet — or halfway — up lol. Once-in-a-lifetime experience for sure! Highly recommended.
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tkinthebay
July 14, 2022 · via Tripadvisor
Unforgettable Experience!
This was hands down the best excursion that I have ever experienced all thanks to our fantastic driver, Jassi. Jassi exceed mine and my travel companions' expectations! He jumped into Secret Falls with us which was awesome, took some pictures and videos for us at Secret Falls, AND he bought my group lunch after we had spent all of our money at gift shops. Never in a million years would I have expected such an act of kindness, but we are grateful that we chose to participate in this tour and even more so for the driver that we received. I highly recommend booking this tour and requesting Jassi to accompany you!!
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marissasY2997SJ
July 13, 2022 · via Tripadvisor
Chuck Norris Falls with Jassi
Jassi was an AMAZING driver and travel companion for this trip. He went above and beyond and even joined us in the festivities at Secret Falls (the blue hole), in addition to providing tidbits about Jamaican history on the ride up. Even though we spent most of our money at the gift shops, he went out of his way to buy food for us so that we could experience authentic cuisine. Book your next excursion through real tours Jamaica and request Jassi for a great time!
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bmarsh66
July 12, 2022 · via Tripadvisor
Amazing time with Owen!
This excursion was top notch! Coming from a cruise ship I was worried we would have hiccups getting back, etc., however, that was not the case. Our guide met us right outside the port - Owen was amazing! Our first stop was Dunns River Falls. On our way he gave us all the history of the country and was so personable! When we got to the falls, he made sure we were set - got our wristbands made sure no issues and gave us directions on finding him when we were done. Amazing guides at the falls and he was exactly where he said he would be. We then went to Blue Hole and again he made sure we had a guide and were in good hands. He was waiting for us when we got done. On our way there and back he continued to tell us about the country and he was just so nice!! I cannot say enough things!! He asked if we wanted to grab lunch or go shopping but we decided to go back to the ship. I forgot to tell y’all, we were the only ones that were in the van so we had Owen all to ourselves :-). Amazing company all around. When I booked this I had many questions and they answered every one of them - no issues at all. I highly recommend this company and I hope we can get back there again soon!! Y’all book here you WILL NOT BE DISAPPOINTED!!