フリーダ・カーロとアナワカリ博物館デジタルガイド付きチケット

Estimado cliente, lamentamos que la experiencia no haya cumplido con sus expectativas. Queremos aclarar que, como parte del proceso de esta actividad, las entradas son enviadas directamente al cliente antes de la visita. Por otro lado, aspectos relacionados con las instalaciones y la atención del personal del museo son gestionados directamente por el recinto. Saludos, Departamento de Calidad

Dear Guest, we’re sorry that you were ultimately unable to access the museum. From your review, it is not clear whether the assistance you describe was provided by museum staff or by our team. We would therefore like to review the circumstances of your booking before drawing any conclusions. Please contact our Customer Care team by email with your reservation details so we can investigate what occurred. Kind regards, Quality Department

Dear Cristina, thank you for sharing your experience. We’re delighted to know that your visit allowed you to connect with Frida Kahlo’s story and legacy in such a special setting. Thank you for choosing Amigo Tours, and we hope to welcome you on another experience soon! Kind regards, Amigo Tours Quality Team

Dear biancacK5887TN, We are sorry to hear that this experience did not meet your expectations. Museum tickets are issued for a specific entry time, and access is subject to the venue’s admission policies. Unfortunately, arriving after the permitted entry window may result in admission being denied, and once the reserved time has passed, the original tickets cannot be reused or replaced. We understand how frustrating this can be, especially when unexpected traffic causes a delay. However, the museum’s access rules and time-slot restrictions are outside our control. Best regards, Amigo Tours Quality Team