The best day trip of my life!! So incredibly cool to learn about Native American history, hear a panel with a former incarcerated person about prison reform, explore the island - and I met a former Alcatraz prisoner in the gift shop! :) I didn’t book a ticket far enough in advance to get an official ticket but luckily the TripAdvisor team was able to squeeze me in and I am so grateful.
事業者からの返答
Thank you for letting us make the day special for you! When guests book with us they get tickets and a side of memories.
L
Lidiana_B
September 3, 2026 · via Viator
Terrible service and...
Terrible service and lack of clarity during the purchase phase. They first had me complete the purchase and therefore the payment, only to then receive an email in which they informed me that they would have to hear from the local agencies before issuing the tickets, too bad that they had already withheld the money for a tour the next day, all with a 50% increase in ticket prices.
事業者からの返答
This is an assigned tour time package.
You do not pick your time slot.
We assign the time slot from what we have.
This is clearly stated in the ad title and throughout the program description.
P
patriciafK1170RL
August 29, 2026 · via Tripadvisor
So nice when you get there. The entrance portion is more confusing than it should be
Terrible arrival information.
事業者からの返答
Thank you!
Pier 33 is all you need and sums it all up!
The only thing going on at Pier 33 is Alcatraz.
We did make it easy by saying:
Alcatraz Tour XX
Arrive by XX
Doors Close XX
We did our best.
M
Mike_A
August 17, 2026 · via Viator
Summer 2026
Booking company was able to find tickets for us, when we did not think they could! Great time, solid experience.
事業者からの返答
We work hard so you do not have to!
Thank you for letting us make the day special!
F
FarAway65626095245
August 14, 2026 · via Tripadvisor
Alcatraz tour w/ ferry
Best deal on this tour
Times are accurate
事業者からの返答
Thank you! We try to make this easy and fun for everyone ! You buy tickets. We send tickets.
Thank you for letting us guide you today!
L
LukoMASA
August 2, 2026 · via Tripadvisor
It was great!!
Everything worked great I can not understand the bad reviews the ticket worked perfectly you just have to be there early enough, I recommend min. 45 minutes.
事業者からの返答
Thank you so much! We as a small business need great people like you! We send out tickets the day before; we text everyone; and do what it takes. All we do is ask people to arrive prior to Alcatraz closing the doors.
We are here to make memories...not problems. Thank you for letting us make the day special.
X
X7958THkurtw
July 27, 2026 · via Tripadvisor
Don’t use bike hut tour operator. I was a terrible customer experience
Viator was great but the service operator at Bike Hut was absolutely terrible. The Tickets that the Bike hut people put in were under the Bike hut Operator‘s name, Adam Kutner. My name is Kurt Weinrich and the people at the Pier trying to get me on the Alcatraz ship could not use my tickets because they were in the Operator’s name. When I mentioned this to Tour Operator, which was done at the direction of Viator, this Tour Operator Adam Kutner was rude and short with me and sarcastic. Eventually, he refunded my ticket because I told him I had to buy another round of tickets, but he was rude and sarcastic and told me it was all my fault. I have no control over the name. The tickets were issued in and he issued him in his own name, which is absolutely stupid. He took no ownership for the prom at All and A. resulted in a refund which she’s now blaming me for. It was a terrible experience.
事業者からの返答
For the record we sent you valid tickets. You were late. Plain and simple. No sugar coating this. Guests who read this review will understand what happened.
If you were on time you would have easily walked on to the Alcatraz boat.
The truth of your one star was you were late. Pier footage shows you arrived after the time they closed the doors to your boat. We watched you walk up after the doors were closed and walked to the desk. At that point you were late with no way for us to assist.
Our manager Adam got you tickets in Bike Hut name and sent them to you two days prior. You were part of our group tickets. You were emailed the tickets, sent a text saying we sent the tickets, and texted the actual tickets to your phone.
You showed up late. They wanted Adam to help switch your tickets. We were not there to help someone who is late. We told you we would not help you if you were late well in advance.
We did everything we could for you. All you had to do is be there 20 mins early and your day would have worked well for you.
Our company lost $200 on your lateness which is detrimental to our small business. Thank you in advance that and this one star review.
M
Maps97864
July 26, 2026 · via Tripadvisor
Great experience
We had a great experience booking our Alcatraz trip through TripAdvisor. The process was quick and easy, and we received clear instructions and confirmation right away. Everything went smoothly on the day of our visit, and the tickets worked perfectly. We would definitely use TripAdvisor again for future travel bookings.
事業者からの返答
We loved getting you on the island!
It is our joy to provide affordable tickets to people who need them the most!
I
ilisseg
July 20, 2026 · via Tripadvisor
Alcatraz day trip!
This tour was great and exactly what we wanted. We got to explore the jail and the audio tour was very detailed. If you go, don’t forget about the Indian takeover exhibit! We ended up getting lost and stumbled upon it and it was so cool and answered so many more questions! The entire experience took about 3 hours and well worth the time!
事業者からの返答
As a small business owner we really do appreciate you staying local. It was a pleasure!
I
Inspire60032909784
July 19, 2026 · via Tripadvisor
Alcatraz experience
Excellent audio tour and very worthwhile national park.
