アルカトラズ内部と2時間自転車レンタル：当日

These people scammed my friends out of $250. They bought tickets on here and when they showed up, the operators there wouldnt even accept the tickets! Theyre also very unprofessional and swore at my friends! Don’t even bother booking. They just want to take your money! My friends didn’t even get to go on the boat! Disgusting scammers! How do you feel knowing that you make money out of scamming innocent people? Your wealth is cursed

The tour was great and we had such a great time. The boat left right on time and it was a quick trip (about 15 minutes). The Alcatraz tour is self led (you get an audio headset and there are stations where you progress through and listen to former guards, prisoners, and others. I had been before (about 30 years ago) and it was better than I remember. Definitely worth the trip.

Expensive for an hour-long visit you pay for the ferry once on the site nothing exceptional

Good fun, well organised and sorted by the tour. Alcatraz was slightly underwhelming but cool to see! Spent a few hours on Alcatraz island and really enjoyed the boat trip!

The experience visiting Alcatraz was worth it and the bike ride across the Golden Gate was amazing. I didn’t rate a 5 due to the lack of information provided when booking. I had to send chat messages and emails to get details. I booked last minute so I didn’t have options to book with someone else and just hoped it worked it, which it did.

Worked great as a last-minute option to get to Alcatraz when Alcatraz City Tours is sold out. It cost more this way, but you do get a separate bike rental with this package. The bike rental, is the only reason I gave this 4/5 stars, b/c it was a bit confusing. The instructions (on where to rent) was a bit confusing and then setting up the reservation was a bit difficult for us to setup. After you secure your overall booking (Alcatraz and bike), you (later) get a separate email with instruction on how to redeem both sets of tickets. The Alcatraz ticket link worked fine, but the bike rental link one did not. The Tour Store was quick to respond to our query about the link, but by the time I was able to see their response the bike slots were mostly filled. In their defense, they do warn you about this. But had the initial link worked, I would not had to of reached out to them. All in all, I'd use this company again without question.

In the offer they write: tour of Alcatraz plus bikes without specifying any further, in the activities included it is absolutely not mentioned that you must be over 13 to be able to have access to the bikes, in fact, when booking, the system considers with adult rate children from 4 years. When the confirmation came with how to book the bikes, I immediately tried to book the bikes, obviously depending on the ferry timetable to Alcatraz (time they give you, you can not choose it) , but there were no bikes available until 8 am and there was specified the minimum age of 13 years. The youngest of my children is still 12 years old, so I wrote complaining about the lack of transparency and also about the fact that there were no bikes available until 8 am, or very early (we had the ferry ticket for 1415). The contact person of this agency answered me in a rude and aggressive way claiming that it was written that the bikes were for adults and doing me the grace to increase the availability of bikes bookable at other times (which proves even more bad faith, that is to discourage booking with the voucher included in the ticket they give you the opportunity to rent bikes only at unlikely times so as to rent them to others by charging). Also, always in aggressive mode, he wrote to me that he could take back the tickets to Alcatraz because he had the queue, that is they buy ferry tickets to resell them at a higher price offering in exchange the bike that then maybe you can not take because you have a child / a under 13 years. At that point I sent him the text relating to what the ticket included and in which there was no mention of the rental for children over 13 years and he never replied. If you want advice, if you can't find tickets available online through the official channels, go to Pier 33 and try to buy them directly on site. Needless to say, I absolutely do not recommend buying this package.

Great day out at Alkatraz and lovely bike ride down to the Golden Gate bridge afterwards. Instructions were easy to follow and biles were in great condition.

We had so much fun and only wish we’d had more time to use the bikes. Well just have to come back !! The staff are incredible, so helpful and then lots of fun as you ‘ cross the finish line ‘ We felt rushed in NY so thank you for being so chilled ! It was 30plus degrees yet it’s so cool cycling along the waterfront

This was our most favourite day. The bike ride was long but amazing and Alcatraz was and experience not to be missed