Be prepared to be humbled...
Be prepared to be humbled by the experience. We attended Sunday mass and it was a true blessing. Looking forward to the next visit!
事業者からの返答
Thank you so much for your honest and valuable feedback. We truly appreciate you taking the time to share your experience with us. Your support means a lot, and we look forward to serving you again in the future!
Very likely a scam.
I am hours away from the excursion and I still haven't received the tickets; I have written to the young man several times, and he says he will send me the tickets; this smells very bad, I think I was scammed, and I did it because I trusted Viator. Terrible!
事業者からの返答
Dear Customer,
We are sorry to hear that you felt uncertain about your booking experience. We understand how important timely communication is, especially before a tour.
We would like to clarify that your tickets were still within the scheduled delivery timeframe, and there was no delay from our side. However, we understand that the waiting period may have caused concern, which led you to request a refund.
Your refund was processed as requested, and we respect your decision. We truly regret that this situation created a misunderstanding and did not leave you with the confidence and reassurance you deserved.
Your feedback is valuable to us, and we will continue improving our communication to ensure a smoother experience for all our guests.
Kind regards,
Roma Heritage Team
Its a great experience...
Its a great experience with them. The tickets comes with a good detailed instructions. It was a Hassle free toyr for me. Thanks for giving us a good and excellent service
事業者からの返答
Thanks for your honest review