Museum is fine, but difficult to get ahold of this tour operator
My reservation was for one time- which was shown on the app and on digital ticket. The pdf had a different time. I tried getting in touch with the tour operator, to no avail.
事業者からの返答
Hi Michele, thank you for your feedback, and we're sorry for the confusion. The time shown on your Viator confirmation and digital ticket is the one that applies; the discrepancy on the PDF should not have happened, and we're fixing it on our side.
5
524joans
September 15, 2026
Never Received QR code for entry. Could not get into museum. Sold out.
Never received QR code that was stated in instructions to be sent by WhatsApp just prior to entry time. Was unable to get into museum and they were otherwise Sold out. Refund requested via WhatsApp to tour operator.
H
Heidi_B
September 7, 2026
Very interesting
Museum awesome, very crowded though, maybe consider spacing out entries to enhance visitor experience. Staff nice/friendly. Timed entry ticket worked like a charm!
事業者からの返答
Hi Heidi, thank you for the kind review! We're glad the timed entry worked smoothly. Crowd management inside the Casa Azul is handled by the museum, but we'll gladly pass your suggestion along. Thanks again for visiting!
K
Kim_G
September 7, 2026
Do not buy vip option
We chose the no wait in line option and it was not real. Do not pay for that option. The staff stated they do not accept this option.
The museum was great and had a lot to show about Fridas life growing up.
事業者からの返答
Hi Kim, thank you for your honest feedback. We're sorry the no-wait option didn't match your expectations at the entrance. Entry is always managed by the museum according to each ticket's time slot, and we've reviewed how this option is described so that expectations are clear before booking. We're very glad you enjoyed discovering Frida's life and home.
S
Saima_S
September 7, 2026
Poor
That the skip the line doesn’t matter and you have to print out the tickets since the staff is not very friendly
事業者からの返答
Hi Saima, thank you for your feedback, and we're sorry your visit didn't go as smoothly as it should have. Queues and ticket checks at the entrance are managed by the museum staff, but we've updated our instructions to make it clearer what to show on arrival. We hope you still enjoyed the Casa Azul.
1
177vaild
September 5, 2026
A great experience—definitely worth doing
The tour was really great, and the customer service team was very helpful!
K
Kathy_R
August 19, 2026
Amazing experience! You...
Amazing experience! You must go, you will definitely love it!!! The house is breathtaking, each corner holds a part of history.
C
Clifford_B
August 18, 2026
The at work here is so...
The at work here is so beautiful and the house is so so amazing. Your really have to see this place with your own eyes. Highly recommend taking the time to see this place.
A
Asaiah_G
August 13, 2026
It’s a standard timed...
It’s a standard timed entry process, so you line up with the time slot designated on your tickets! The tickets are perfectly valid with the rest of the museum tickets.
K
Katie_C
July 27, 2026
Serene and informational
The historical atmosphere of this museum is phenomenal. So much to look at so much to take in. I feel like I’ve got to know Frida in a different way than I knew her before. It was imaginative to think where she might have been sitting and doing her art in this beautiful location.If I had one suggestion, it is about accessibility. It’s very difficult to maneuver the uneven sidewalks and pathways if you have walking issues.
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