One of the best experiences I’ve had in a long time and Mamed was the best guide and helped us with boarding and showed us where we can take the pictures. Gave us the best immersive experience with dinner, dessert, and turkish tea included. Along with many entertaining performances. 10/10 will definitely do this again 💯
事業者からの返答
Thank you so much for your wonderful review! 😊 It was a pleasure assisting you with the boarding and helping you find the best photo spots. We’re delighted that you enjoyed the dinner, dessert, Turkish tea, and all the entertaining performances. Your kind words mean a lot to me and our entire team. We look forward to welcoming you again for another unforgettable experience in Istanbul! 🙏💯
Best wishes,
Mamed & Touronic Team
M
m_jganz2026
August 2, 2026 · via Tripadvisor
Best Istanbul experience
We liked everything service and transfer and boat
事業者からの返答
thanks for your review
J
JaNice_M
July 16, 2026 · via Viator
Bosphorus Dinner Cruise
In my opinion this was far from a luxury cruise. It was average at best and the worst Viator experience I have ever had. First, the tickets said hotel pickup, which I guess we didn’t have so that was confusing. The ticket time was 8 pm, and because we had to book transportation at the last minute we were very rushed to get to the cruise dock by 8:00pm, only to find that our cruise didn’t start until 9. So we were left standing outside for 45 minutes before we could board. The food was barely OK, but then to give credit, Turkish food is not my favorite. The 6 of us barely ate any of it. Now for the show-it was nothing like the description said, it started with a guitar player singer, then a couple of dancers, then turned into a full blown burlesque show with girls up and down the aisles dancing in people’s faces and asking for tips to be placed in their bras or panties. We finally got up and waited on the deck for the boat to dock. Overall it was a terrible experience that I would not recommend to anyone, but to be fair I will give it an average score because I’m sure some of the people on board were happy with it. To me this was just not up to Viator’s standards.
事業者からの返答
Thank you for sharing your feedback. We are sincerely sorry that the cruise did not meet your expectations.
We would like to clarify that boarding begins at approximately 8:00 PM, while the boat departs at 9:00 PM. However, you should not have been left waiting outside for 45 minutes, and we apologize for the inconvenience. Regarding transportation, hotel pickup is included only in the transfer option and within the designated pickup area. We regret that this was not communicated clearly enough in your booking details.
We are also sorry that neither the dinner nor the entertainment suited your preferences. The program includes live music, traditional Turkish performances, and interactive dance acts. Nevertheless, performers requesting tips in a way that made guests uncomfortable is not the experience we want to provide. We will discuss this feedback directly with the entertainment team.
We truly regret that your evening was disappointing. Your comments regarding the transfer information, boarding process, food, and show will be carefully reviewed to improve the experience for future guests.
V
VISITAS_y
June 21, 2026 · via Viator
Incredible views, Dinner of Pain.
Spectacular night view from the Bosphorus.
The food was very bad and poorly served, with more than half an hour between picking up the first dish and bringing the second.
But the food was not the most important thing.
And the important part was fabulous, the night cruise on the boat.
事業者からの返答
Muchas gracias por compartir su experiencia y por sus comentarios.
Nos alegra saber que disfrutó de las maravillosas vistas nocturnas del Bósforo y que el paseo en barco fue una experiencia fabulosa para usted. 🌙✨
Lamentamos sinceramente que la comida y el servicio entre los platos no hayan estado a la altura de sus expectativas. Sus observaciones son muy valiosas para nosotros y las compartiremos con nuestro equipo para seguir mejorando la calidad y la rapidez del servicio.
Esperamos tener la oportunidad de darle la bienvenida nuevamente en Estambul y ofrecerle una experiencia aún mejor.
Saludos cordiales,
Mammadagha
Guest Experience Manager
V
Valerie_I
May 17, 2026 · via Viator
Disappointing
Food basic. I left most of it. Drinks service very slow. The transfer was poor. We were returned to a point streets away from our hotel and abandoned.
Views on the boat excellent.
Would not recommend
事業者からの返答
Thank you for sharing your feedback. We’re really glad to hear that you enjoyed the beautiful Bosphorus views during the cruise. 🌉✨
At the same time, we’re sorry that some parts of the experience did not meet your expectations. We understand your disappointment regarding the food, drink service, and especially the return transfer. Normally our team aims to provide comfortable door-to-door transportation whenever possible, but due to traffic restrictions and road closures in some central areas of Istanbul, vehicles may occasionally stop at the nearest accessible point. Even so, we understand this should have been explained more clearly to you.
Your comments about the meal and service speed have also been shared with our operations team so we can improve the overall experience for future guests.
We truly appreciate your honest review and hope we may have another chance to welcome you again with a much better experience.
M
Manuel_O
May 6, 2026 · via Viator
I recommend 100%...
I recommend 100%
It is very fun
Prepare to dance
The food was very good.
I got the fish that I recommended
事業者からの返答
Thank you so much for your wonderful review! 🌟
We’re very happy to hear that you had a fun evening and enjoyed the atmosphere, music, and dancing 💃🕺
It’s also great to know you liked the food and especially the fish choice 😊 Thank you for recommending us 100% — your support means a lot to our team.
We hope to welcome you again soon for another unforgettable Bosphorus night! 🚢✨
E
Explorer47581544343
April 9, 2026 · via Tripadvisor
Beautiful Erfarung
The route is super nice. Very nice atmosphere and shows. Food was unfortunately served cold. Otherwise everything worked smoothly.
事業者からの返答
Vielen Dank für Ihr ehrliches Feedback 😊
Es freut uns sehr, dass Ihnen die Route, die Atmosphäre und unsere Shows gefallen haben und dass alles reibungslos funktioniert hat 🚢✨
Es tut uns leid zu hören, dass das Essen nicht in der gewünschten Temperatur serviert wurde. Ihr Hinweis ist sehr wichtig für uns und wir werden dies mit unserem Team besprechen, damit wir unseren Service weiter verbessern können.
Wir hoffen, Sie bald wieder an Bord begrüßen zu dürfen 🌟
A
Anthony_A
March 7, 2026 · via Viator
Great way to experience...
Great way to experience Istanbul at night in a relaxed atmosphere. Only downside is that there was no highlight when passing the attractions Hotel pickup and food was good
事業者からの返答
Thank you for sharing your experience with us 😊
We’re happy to hear that you enjoyed the relaxed atmosphere, the hotel pickup service, and the food while experiencing Istanbul by night aboard our cruise 🚢✨
We also appreciate your feedback regarding the attraction highlights during the route. Your comment is very valuable for us, and we will work on improving the experience by providing more information and announcements about the landmarks along the Bosphorus.
We hope to welcome you again on another beautiful Istanbul evening 🌙
S
Sylvia_S
February 2, 2026 · via Viator
Istanbul Cruise by Sylvia TX
The food was awesome. The service was amazing.
I loved the view of Istanbul was great. The entertainment was Outstanding. I loved it. The seating was tight but it was nice to be around such international crowds.
事業者からの返答
Thank you so much for your wonderful feedback!
We’re truly happy to hear that you enjoyed the food, service, entertainment, and the beautiful views of Istanbul. It means a lot to us that the experience left such a positive impression. We also appreciate your comment about the seating and the international atmosphere — being part of such a diverse and lively crowd is something we’re proud of.
We hope to welcome you on board again for another unforgettable evening on the Bosphorus! 🌟🚢
J
Janeth_F
January 3, 2026 · via Viator
I paid for a group of 8,...
I paid for a group of 8, 7 adults and 1 one child, he is 7 years old. When the transfer arrived for us, there wasn't enough space for everyone at the bus, and the guide told me the child should sit on my lap, but there still wasn't enough space for everyone, so several people had to be stand. We were the last to arrive at the cruise, and the service was poor. Too many people and not enough staff.
事業者からの返答
Thank you for taking the time to share your feedback with us. We are truly sorry to hear that your experience did not fully meet your expectations, especially regarding the transfer and the service on board.
Regarding the transfer, the vehicle was arranged according to the information provided in the reservation. Unfortunately, on that day the group was not gathered at the same pickup point, which caused some confusion and limited space in the vehicle. Normally, we strictly ensure that every guest has a proper seat, and we regret that this situation caused discomfort.
As for arriving later to the cruise, this was mainly due to the transfer delay, and we sincerely apologize if this affected the quality of service you received on board. On busy evenings with high demand, the atmosphere can be more crowded than usual, but this is never meant to compromise service quality.
Your comments are very important to us, and we have shared them with our team to avoid similar situations in the future. We truly appreciate your understanding and hope to have the opportunity to welcome you again and provide you with a much better experience next time.
