Talha came to my AirBnB place and picked us up on time as requested. He showed extremely patience and courtesy. He drove us around and visited all the places as planned. I definitely recommend him to anyone interested in touring Japan.
事業者からの返答
Dear Guest,
Thank you for taking the time to share your feedback, and we sincerely apologise that your day in Osaka did not meet your expectations.
We would like to explain what happened. On the morning of your tour, our lead guide became ill and was unable to work. Rather than cancel and leave you without a tour, we arranged for another team member to guide you. As a newer guide, he was not aware that the entrance fees were included, and that mistake is entirely ours, not yours. We were glad to hear from you that he was polite and cooperative throughout the day, and he did his best in a difficult situation.
As soon as we learned about the entrance fees, we contacted you directly, apologised, and refunded the entrance fees you paid. We have since given additional training to our team and added a pre-tour checklist so that every guide knows exactly which entries are included.
We genuinely regret that this experience left you feeling disappointed. Our guests' trust matters greatly to us, and we hope to have the chance to welcome you back to Japan and show you the experience we are known for.
Warm regards,
G
Grisel_P
August 6, 2026 · via Viator
Great time in Kyoto and Nara
Hamza was great!! He was very friendly and eager to keep the group happy. We had a great time in Kyoto and Nara.
K
Kimberly_P
July 18, 2026 · via Viator
Our day was good. Driver...
Our day was good. Driver was very punctual, courteous, safe, etc. There are a few things I could recommend which would have made it great. First, as the driver who knows the sites on the itinerary, how long it takes to get to each, and the number of hours the tour lasts, I would have appreciated the driver giving us a timeline on how many minutes we can visit each site so that we could have made it through the entire itinerary. Several days before the tour, we did inquire about adding a two stops to the itinerary, in which they said would be fine, but that may have led to us not getting to one of those added stops and three of the published itinerary stops. Second, I would have appreciated the driver talking to us about Osaka/Kyoto. He was very friendly and I feel like he went out of his way to be accommodating!! We did not have a tour guide; it is a hired driver. Absolutely nothing wrong with that. Just thought it was important to mention. Our driver took pictures and sent them via WhatsApp; which was super nice. All and all, we had a good day.
G
GisselleElizabeth_P
July 15, 2026 · via Viator
Recomended tour Kioto, Osaka, Nara ✨️⛩️
Talha was very good driver, he makes our day so nice. Very recomended in Osaka tour. His car is really premium car. So patience with a really loudy family. 🤗✨️👌⛩️
M
Melinda_F
April 11, 2026 · via Viator
A full day of the best places!
We enjoyed a full day with Malik seeing all the top sites of Kyoto and Nara. It was a good pace and exactly what we wanted. The private tour in our own car for the day allowed us to make stops as needed. Highly recommend this tour!
M
maryam_a
December 29, 2025 · via Viator
Talha Tour guide
Excellent day trip from Osaka to Nara and Kyoto with Talha. Friendly, reliable, and knowledgeable guide. Everything was well organized and comfortable. Highly recommended!
C
ChoonHong_K
November 30, 2025 · via Viator
Great 1 day trip to Kyoto & Nara
It is a great experience to travel out of Osaka to visit Kyoto and Nara. Kyoto is such a beautiful place that I will definitely want to come back for more. Tour guide Talha is nice & patient. He extended 2hrs to send us back & forth to Osaka which we are really grateful. He gives us plenty of free time to explore without us feeling pressured for time. Highly recommend to engage his service again.
