Visiting Saona Island has been one of the best travel experiences I have had. It is the perfect place for a vacation. I had a fantastic time on the island. The scenery is super beautiful. I loved it!!
事業者からの返答
Muchísimas gracias por dejarnos una reseña tan maravillosa. Nos emociona profundamente saber que tu visita a Isla Saona se ha convertido en una de las mejores experiencias de viaje que has tenido.
Es fantástico leer que consideras este destino el lugar perfecto para vacacionar y que disfrutaste tanto de sus hermosos paisajes. Todo nuestro equipo trabaja con mucha dedicación para que nuestros huéspedes vivan momentos verdaderamente inolvidables en este paraíso caribeño.
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angelotM1175ND
September 23, 2026
Great day in Saona Island
We had a really good time on this excursion. The staff was friendly, the boat ride was fun, and Saona Island was beautiful. The natural pools were definitely one of the best parts. Everything was well organized and we had plenty of time to enjoy the beach. Would definitely recommend it.
事業者からの返答
Thank you so much for your wonderful review and for highly recommending our excursion! We are so glad to hear that you had a really good time and enjoyed the fun boat ride over to beautiful Saona Island.
Our team takes great pride in providing friendly service and well-organized trips, so it’s fantastic to know you had plenty of time to relax on the beach and that the natural pools were a highlight of your day.
We would be absolutely thrilled to welcome you back for another adventure in the Dominican Republic anytime!
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maridaliah2026
September 23, 2026
An Amazing Day in Saona Island!
Amazing day in Saona Island! 🌴 The water was beautiful, the beach was incredible, and the natural pool was definitely a highlight. Everything was well organized and our guides were friendly and helpful. We had such a great time and would definitely recommend this tour!
事業者からの返答
Thank you so much for your fantastic review and for recommending our Saona Island tour! 🌴 We are thrilled to hear that you had an amazing day and that you enjoyed the beautiful waters, the incredible beach, and the natural pool.
Our team takes great pride in keeping everything well-organized and providing friendly, helpful service, so they will be absolutely delighted to read your kind words.
It was a true pleasure having you with us, and we hope to welcome you back for another beautiful tropical adventure in the Dominican Republic very soon!
Best regards,
The Team
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Michael_H
September 22, 2026
Check these notes first.
Very long transfer process took over 3 hours to get to the Boat that transfers you to the island. The island was nice. However many families would be frustrated with the several hours on both ends to transport. Very little info is given on what is happening. Drinks at the stopover and the island are warm rum and coke - water available as well, nothing else, no ice.
事業者からの返答
Thank you for your feedback. We’re glad you enjoyed Saona Island. We apologize for the long transfer, lack of information during the journey, and the limited drink options. Your comments have been shared with our team to improve transportation, communication, and service for future guests.
C
Cindy_M
September 20, 2026
Overall was good but...
Overall was good but “open bar” was cheap rum and coke ONLY. The buffet also was less than desirable. A group of haitians cut in line and when we called them out, their ring leader threatened to fight my husband. Nobody from the excursion stepped in. We tipped the team on the catamaran. We had to take a speed boat back that splashed water on us the whole 45 or so min ride back. They stopped shy of the shore to walk around with a bottle with a hole in it and going to each individual person and putting it in their face expecting a tip.
事業者からの返答
Dear Cindy, thank you for sharing. We’re truly sorry about the altercation, lack of staff support, and uncomfortable return ride. This doesn't reflect our standards. We are reviewing this with our team and addressing the tip issue. Please contact us directly to discuss further.
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Adeyri_Z
September 18, 2026
Excellent experience ✨
It was an excellent experience! 👍🏻The service was 10/10. I simply recommend it 100%👏🏻☀️.
事業者からの返答
Agradecemos mucho su opinio y trabajamos para poder brindarle nuevas experiencias
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erink222019
August 29, 2026
Underwhelming and Disappointed
Not at all as described. Disappointing to say the least. A/C broke on bus getting to destination. We had to drive with the bus door open to allow for air flow. No drunks offered until you get to the natural pool, and even then, you are offered cola and rum. No water. Bring water, you will not get anything included for 5 hours!!! It is hot! Boat to Saona was a tight speed boat, over crowded. Not a Catamaran as advertised. Tight squeeze, cant move. You do take the Caramaran back from Saona but the ride there is uncomfortable. You will be hasslesd to buy, buy, buy everywhere, repeatedly. They offer massages on the beach and dont tell you pricing or show a list of pricing. My younger cousin who is here celebrating her birthday was tricked into paying $100 for a 15 minute massage. Predatory practice! Tours in Punta Cana are not the same as they were 7-10 years ago. They are watered down, overly crowded and a cash grab. No fruit on boats. You are given coca cola and rum once you arrive to the natural pool. Pictures are taken of you. Then they offer to sell you the 30 pictures they took in 5 minutes for $100. Disappointing and a waste of my time. I would not use this tour company again. Tour guide was nice, friendly, informative. Felt bad for the situation he was put in to keep everyone happy under those pretenses.
事業者からの返答
We’re sorry to read this review, but we cannot confirm several of the claims described. The excursion includes the services and transportation stated in the itinerary, and optional services such as photos, massages, souvenirs, and other purchases are provided independently and are never mandatory. Our team follows established operational and safety procedures throughout the excursion. We appreciate your positive comments about our guide.
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Gail_D
August 27, 2026
Terrible Island tour.
This was a terrible experience,from start to finish.After pick up we drove to a busy petrol station where a lot of mini buses and coaches parked up.We were there for about 45mins,before the driver asked up to go onto another bus that was parked up.....we waited another 10-15 minutes before we drove off.
Finally we arrived at the port and we met our guide,who seemed friendly.as the day went on he was so rude to a lot of the people in the group,shouting and been quite aggressive.After an long day he still had a bad attitude when people were getting on the speed boat.
At the port we were told to get on coach 56,when I asked if he was sure she started shouting and telling me I must listen....I got off the coach,only to be told by another tourists our coach is number47. All the passengers on our coach found the whole experience to be unenjoyable.
事業者からの返答
We’re sorry this was your perception; however, we cannot confirm the events as described. Transfers and vehicle changes are part of the established logistics for coordinating guests from different hotels. Our guides are expected to treat all guests respectfully and professionally, and aggressive behavior is not consistent with our service standards. We also cannot confirm the coach information mentioned. We take these allegations seriously and appreciate your feedback.
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Sherocka_J
August 23, 2026
WORST experience of our lives!!
Our Most Traumatizing Excursion Experience Ever — DO NOT RECOMMEND!
This was, without a doubt, the most traumatizing excursion experience we have ever had.
From the very beginning, getting to the island was a complete fiasco. We were picked up at 7:30 AM, but we didn’t arrive at the area where we needed to board the catamaran until almost 12:00 PM. Along the way, we stopped at a gas station and sat there for nearly an hour. While our driver was out of the vehicle, another large tour bus hit our van. What made matters worse was that our driver never acknowledged the accident—not even an apology or an explanation.
When we finally arrived at the catamaran area, we were introduced to our excursion guide, who referred to himself as “Black Banana.” From the beginning, his communication was extremely abrupt, and he was unnecessarily rude to a lot of the guests including me when he was asked questions.
We then had to walk approximately half a mile to get to the boat. Once on board, a lot of us ended up having to sit on the floor in the heat.
We also were not informed anywhere in the fine print that we needed to bring our own towels for the beach. We assumed towels would be provided since this was an organized beach excursion, which has been our experience with other excursions.
When we finally reached the beach, we were served lunch, and honestly, the food was not appetizing. There were huge flies and bees swarming around us and all over the buffet, which made us very hesitant to eat.
Then came the restroom situation.
My husband went to use the restroom and came back telling me that you had to ask for toilet tissue. He was even asked what he needed to do #1 or #2. After using the one available stall, he had to come back outside, get a bucket of water, and carry it back inside to flush the toilet.
And the handwashing situation was just as disturbing. Everyone was expected to use the same barrel of water to wash their hands—and we also saw people using that same water for drinking. Absolutely disgusting!.
We eventually decided to try to enjoy the beach and get into the water, but that was another disappointment. There were SO many shells and rocks that getting to the sandy portion required walking over them. It was extremely uncomfortable, and we honestly wouldn’t be surprised if people were getting cut.
We only spent about two hours at the beach, and honestly, we were perfectly fine with leaving because the entire experience was miserable.
We finally made it back to our resort around 8:00 PM, meaning we were gone for approximately 12 hours. We were under the impression that the excursion would last approximately 6–8 hours. Because of the extreme delay, we also missed our dinner reservations at the resort.
And to make matters worse, this was our last day in the Dominican Republic, which made the experience even more disappointing.
Long story short: WE DO NOT RECOMMEND THIS EXCURSION!
Save yourself the time, frustration, and money. What should have been a fun day on an island turned into an exhausting and extremely unpleasant experience from beginning to end. There are plenty of other excursions to choose from—this is NOT one we would ever do again.
Please note we have respect for the Dominican culture. We thoroughly enjoyed the resort! We will be back!!! This was a lesson learned.
事業者からの返答
We’re sorry to read this review; however, we cannot confirm several of the events as described. Transfers, meeting points and travel times may vary due to traffic and daily logistics. Our guides are expected to maintain professional and respectful conduct at all times. Towels are not advertised as included, and beach conditions are natural and outside our control. We also cannot confirm the claims regarding the facilities, food handling, water, or the alleged vehicle incident as described. Guest safety and proper service remain priorities throughout our operations. We appreciate your feedback and are glad you otherwise enjoyed your visit to the Dominican Republic.
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Jose_L
August 17, 2026
Good
The company complied with what was indicated in the tour and everything was fine. The only bad thing was that they were delayed more than an hour in the tour departure
事業者からの返答
Gracias por su valoración y por destacar que el tour cumplió con lo indicado. 😊 Lamentamos sinceramente el retraso en la salida y agradecemos su paciencia y comprensión. Esperamos poder recibirles nuevamente y ofrecerles una experiencia aún mejor. 🌴☀️