This ticket I received when I booked through Trip Advisor was not valid. I saved the pass with the bar code, downloaded the email with the ticket, tried to call the number on the ticket, sent an email to try and fix the issue. Nothing worked. I had to get in the back of the line and purchase another ticket. And the ticket I paid for was overpriced, it was less expensive at the gate. I won't purchase anything through Trip Advisor or its partners again. The palace tour itself was wonderful. Buying a ticket that did not work was a very bad experience.
We are always striving to improve our services to provide the best experience for our customers. Thank you for your feedback and we understand your disappointment. We apologize if our service did not satisfy your expectations. We take customer feedback very seriously and we will make sure to ensure that such issues are addressed in the future. Again we are sorry for the inconvenience caused.
