Non-native guide, poor English with heavy accent very hard to understand, skipped key itinerary sites, wrong information about culture and sites (a security guard at one of the itinerary sites was actually correcting the mid-information provided by the guide), no entry fees included in site visits. Guide cut tour short by full hour. Not recommended.
事業者からの返答
"Dear Susan,
Thank you for providing feedback regarding your tour on February 19th. We strive to provide excellent service to all our guests, and we are sorry to hear that your experience did not meet your expectations.
We would like to clarify a few points regarding the service provided:
Tour Duration: Our records and the driver’s log indicate the tour concluded early at your group's specific request, as you mentioned needing to return to Kobe ahead of schedule. We always respect our guests' timing preferences.
Guide vs. Driver: This specific package is an 'English-Speaking Driver' service. As noted in our description, a professional licensed guide is an optional add-on. Despite this, our experienced driver made an extra effort to provide basic information and assist your group. especially in finding the closest possible parking to accommodate your elderly companion.
Site Conduct: Regarding the interaction with the security guard, our driver noted that the guard was requesting the group move from a prohibited seating area for safety reasons, rather than correcting historical information.
Inclusions: As per the 'Exclusions' section on our Viator listing, entry fees are the responsibility of the guest, which allows for a fully customizable itinerary.
We attempted to reach out to you directly several times to discuss these misunderstandings but have not yet received a reply. We take all feedback seriously and will use this to further refine our communication regarding service expectations."
S
Stephen_B
November 18, 2025 · via Viator
Kyoto Private Tour
Great private tour with an excellent guide in Ravi. Very knowledgeable, helpful and adapted the tour to suit our needs.
事業者からの返答
Thank you so much for your wonderful review!
We’re delighted to hear that you enjoyed your private tour and that Ravi was able to make your experience memorable. Your kind words about his knowledge, helpfulness, and flexibility truly mean a lot to us.
It was our pleasure to customize the tour to suit your needs, and we’re very happy to know you had a great time in Kyoto.
We hope to welcome you again on your next visit to Japan!
H
hardip n
September 9, 2025 · via Tripadvisor
Best way to sightsee
Excellent service. Very professional. Knowledgeable driver. Saw all the sites as mentioned. Have used company twice. Highly recommended
事業者からの返答
Thank you so much for your kind words and for choosing our service! We are delighted to hear that you enjoyed the tours and found our driver professional and knowledgeable. Your recommendation means a lot to us, and we look forward to welcoming you again on your future travels..!
H
Hazel_M
August 9, 2025 · via Viator
The Texans
Yasith is the G. O. A. T. ( greatest of all time ). Kyoto is a must see and I would use this tour and guide. Yasith went above and beyond and made our experience a memorable one.
事業者からの返答
"Thank you so much for your wonderful review! We’re delighted to hear you enjoyed Kyoto and had a memorable experience with our tour. Your kind words mean a lot to us, and we look forward to welcoming you again for another adventure in Japan!"
E
Emily_C
May 8, 2025 · via Viator
Kyoto tour
Touring around Kyoto, in some of it's majestic temples and gardens, and well known Gion St. Weather did not cooperate with our 1 day tour, however, we made do with a few adjustments to our trip.
事業者からの返答
Thank you so much for your thoughtful review!
We’re truly glad to hear that you enjoyed exploring Kyoto’s beautiful temples, gardens, and Gion Street—even though the weather was not fully on our side that day.
Your flexibility and positive attitude made all the difference, and it was a pleasure touring with you. We hope you left with great memories and would love to welcome you back in the future — hopefully under sunnier skies!
Warmest regards,
Kyosaka Tours Team
