Check to see if the place you buy tickets for, is open.
Make sure the Palace is open the date for whicho you bought the ticket.
It was disappinting to arribe st the balance with our tickets ready for the visit and find the Palace closed.
On the other hand it was very proffessional for Viator to refund us the value of the tickets
4
429kurte
September 7, 2026
"Not a Ticket"
Unfortunately, a QR code did not open in my computer. There was a bar code, however, that I was told wasn't a ticket, so I had to go to "general admission" and purchase a ticket. Though the Palace was quite wonderful, the exasperation of having been charged for a ticket and audio guide on-line and not getting it plus the embarrassment of being told I had to go stand in line at the general admission window and spend more money made the experience fretful. I believe I'm entitled to a refund.
J
JoannefromWorcester
July 23, 2026
Royal Palace of Madrid
Tour was great but ticket delivery not good. You have to download the app and go into the contact tour operator to get the qr code 🤦♀️
B
BIRGIT H
June 17, 2026
Worth seeing and very grand.
The palace was absolutely worth seeing, but also very crowded. I specifically booked this ticket, which was more expensive than others, so that I could see all the rooms (kitchen, etc.), but I did not get to go there. I asked twice (at the ticket office and the supervisor), and I was told that was all there was. That is why I am somewhat disappointed.
事業者からの返答
Vielen Dank für Ihr Feedback. Wir freuen uns, dass Sie mit unserem Service und Ihrem Besuch zufrieden waren. Ich hoffe, dass wir es in Zukunft noch besser machen können.
J
Janet170463
June 7, 2026
Very poor service can not get in touch with you
We bought tickets from Tripadvisor for the Madrid Royal Palace when we showed our tickets we was told they do not accept them from Tripadvisor.
On the day I tried to get in with Tripadvisor on the day via email and phone but with no luck.
Because we were looking forward to the visit we had to purchase 2 tickets from the palace.
I have since tried getting in touch with Tripadvisor but no response from them.
I would strongly advise be careful what you purchase as you may end up paying twice.
Very disappointed with Tripadvisor.
L
Lillian C
April 27, 2026
Royal Palace
Easily found entrance and enjoyed our visit. A must see. Absolutely breathtaking.
事業者からの返答
Thank you so much for your feedback. We are happy that you were satisfied with our service and during your visit. I hope we can make it even better in the future.
4
434nildag
April 8, 2026
Royal Palace you can not stop knowing it!
a very good experience!!! I suggest you visit.
事業者からの返答
Muchas gracias por sus comentarios positivos. Nos alegra que haya quedado satisfecho con nuestro servicio y que haya disfrutado de su visita. Esperamos volver a verlo pronto. :)
J
Jeromie84
December 28, 2025
Beautiful palace
A pleasant visit in a fully decorated and very well maintained palace.
Scheduling your visit saves time on your stay.
事業者からの返答
Thank you so much for your positive feedback. We are happy that you were satisfied during
your visit. Hope to see you soon again. :)
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