Ok I have a not so good experience with this company 1) Driver was 10 minutes late, did not speak English and have attuited problems 2) it is not that you can do ski or snow board, they told me that if I want to do snow board, I won't get any class because the instructor that speak English was doing the ski class. 3) I did a reservation for me, my wife and my 3 daughters 11,12 and 5, they knew that and when i got there they did not have anything ready for my 5-year-old, they are very disorganized but very!! 4) they said that the cheeseburger was not included and that the class was not included so i waste like 1 or 2 ours showing that all that was included in my package, i am glad that the instructor helps me out and 2 hours after they gave me everything that was included in my packages. 5) they do not include lift tickets. 6) print out your package and try to get everything clear before you go so you do not waste time there, we ended up skiing for like 2 hours only, very disappointed. PD: it is better to go get there by yourself and pay directly there, there many skiing companies.
Dear Guest, Thank you for sharing your detailed feedback with us. We are truly sorry to hear about your experience. However, we would like to clarify that this particular activity is operated by one of our local partner providers, and the services on-site (including equipment preparation, instructors, and organization) are fully managed by them. That being said, the issues you mentioned—such as the delay, lack of English-speaking staff, snowboard lesson availability, and preparation for your child—are all related to the on-site operation. We have already forwarded your feedback to the partner company and requested a full review of their service standards. Regarding the confusion about what was included in your package, we understand how frustrating that must have been. According to our booking details, the inclusions were clearly specified; however, it seems there was a miscommunication or lack of coordination on the partner’s side at the location. This is something we take seriously and are actively addressing with them. We are glad to hear that the instructor eventually assisted you, but we fully agree that this situation should have been handled smoothly from the beginning without causing you any inconvenience. Please rest assured that we are closely monitoring this partner and will take necessary actions to ensure such issues do not happen again. Your feedback is extremely valuable in helping us maintain and improve the quality of the services we offer through our partners. We sincerely regret that your experience did not meet expectations and hope to have the opportunity to provide you with a much better experience in the future. Kind regards, WOI Travel
