バンフへのカルガリー空港シャトル、ホテルへのドアツードアサービス
説明
✅自信を持って期待できること カルガリー国際空港（カルガリー）でのピックアップ 効率的な乗り継ぎ（条件や降車順により、通常1時間半～2時間） バンフの任意のホテル/AirBnBに直接お預けください。 キャンモア停留所は（ソララホテル、ノースウィンドホテル、マルコムホテル）のみ 最適な用途 初めて訪れる人、自然愛好家、スキーヤー/スノーボーダー、荷物を持つ家族、一人旅、バンフ旅行をすぐに始めたい人など、運転不要。 今すぐ予約して座席を固定しましょう。週末、休日、旅行のピークシーズンには、乗り合いシャトルがすぐに埋まります。
ツアーオプション
ハイライト
含まれるもの
旅行者の評価
重要情報
- 幼児や小さなお子様は乳母車やベビーカーに乗せることができます
- 介助動物の同伴可
- 近くに公共交通機関があります
- 幼児は大人の膝の上に座る必要があります
- あらゆる体力レベルの方に適しています
- お子様は専用の席を用意する必要があります
レビュー(6)
Our driver left us at a hotel that wasn’t ours despite my objections. He kept saying it’s the same, it’s the same. Well it wasn’t the same! According to Google Maps it was 1.2 km from our hotel so we had to drag our luggage 1.2 km to get to Banff Finn where we were supposed to be . I’m not happy at all the way it turned out because we were tired from our flight and it was pretty warm that evening. I think you owe us a partial refund.
Thank you for your message. We are sorry to hear that your drop-off experience caused frustration, especially after your flight and while travelling with luggage. We understand this was not the arrival experience you expected, and we apologize for the inconvenience. Your transportation from Calgary to Banff was completed, and the drop-off was still within Banff. If a guest were mistakenly dropped off in Canmore instead of Banff, that would be a different situation where a goodwill adjustment, such as a discount or partial credit, may be considered. However, in this case, the service was completed to Banff. That said, we acknowledge there was confusion at the final drop-off point. We will remind our drivers to confirm hotel names and addresses more clearly with guests before drop-off to avoid similar concerns in the future. We appreciate you bringing this to our attention and thank you.
The driver was excellent and the vehicle was spotless but communication with the tour company is terrible. I tried over 2 days to confirm pickup at my hotel. Sent 3 messages, 1 email and 1 phone call. Email could not be delivered. Phone call wouldn't go through. The 3 messages sent through Viator were finally answered at 1:30am on the day the pickup was supposed to happen. Everything worked out but a simple acknowledgement of the first message would have prevented unnecessary stress.
Thanks for understanding, we are trying to hire people to do the communication, AI won’t make a difference either but for sure we will make an improvement and use actual person on the other line.
Disappointed, I received communication that there was a cancellation the night before due to mechanical and then when I went to the counter they said the driver called in sick and then another provider offered a ride at twice the price- not a great start to my getaway
We apologize for the experience we are just operational constraints for the past week, We layoff staff and we are on the process of getting more reliable contractors. I hope it makes you feel better now, We wish you finish your holiday with a more positive ending.
In all communications, carrier was never identified other than Calgary Airport/Banff Shuttle. Only by process of elimination at the airport did we find our reservation with “Banff Explorer”.
Thank you for pointing this out, We will make an update on the ticket so not to confuse our customer. Yes indeed our bad to assume it was already on the title by Banff Explorer. You are help us to improve, again and we hope you have a nice vacation.
Very punctual but their instructions on how to find them at Calgary was very very confusing. Needs to be edited. Driver was excellent and drove within speed limits at all times.
Thank you for the amazing review! Our goal is to make airport transportation to Banff simple, reliable, and comfortable from the moment you arrive at Calgary Airport. We’re glad our exceptional driver helped make the ride professional, smooth, and enjoyable.
I arrived early and was able to get on an earlier shuttle . Our driver Red was excellent. Would use them again.
Thank you for choosing Banff Explorer®! We’re delighted to hear you had a great experience with our Calgary Airport shared shuttle to Banff. Reliable pick-up, comfortable transportation, professional driving, and easy hotel or Airbnb drop-off are exactly what we aim to provide.
