We chose this tour because it was advertised as a premium, customizable private experience, complete with a picnic or BBQ, and visits to many of Milos' highlights. Unfortunately, what we received was very different from what was advertised. The biggest issue was the complete lack of communication from the company. I contacted them multiple times before our tour to ask about and confirm the itinerary, planning our day, pickup details, and the included picnic. Most of my questions went unanswered, and at no point did anyone explain that we were expected to design our own itinerary. As first-time visitors to Milos, we relied on the itinerary shown on the website and assumed that was the route we would generally follow, which seemed to have been confirmed in an email response several days before our outing. The company later claimed that the locations on the website are only examples and that guests are responsible for choosing where to go within the available time. That information is not made clear during booking, nor was it ever communicated despite my repeated emails specifically asking about the itinerary. When you go on the website, it even lists specifically the stops under the description - no where does it mention that you need to select from them - it simply states you can adjust the pace based on your interests - no one ever inquired about our interests to tailor any part of the day. Several advertised inclusions were also missing. We were never offered the picnic or BBQ, wine, cheese, fruit, or even a choice between those options. The guide also discouraged us from visiting the catacombs because of time constraints, despite that entrance being listed as included. Our 4-hour tour also ended after approximately 3 hours and 40 minutes. Our guide himself was kind and an excellent driver. But, he did not make an effort to come up with an itinerary with us, and truthfully, it should have been sketched out with the company before our tour dates. The shortcomings lay primarily with the company and how the experience was organized. For the price, this was disappointing and not good value. Better communication, realistic expectations, and delivering the advertised inclusions would have made a significant difference. Buyer beware: don't assume the advertised itinerary or inclusions are what you'll actually receive, and be prepared to plan the experience yourself if you book this tour.
Dear Customer, Thank you for taking the time to share your feedback. After reviewing your reservation, we can confirm that the booking was made for a 4-hour private Jeep rental with a driver/guide. This type of experience is a private vehicle hire for a set duration and does not include a predefined full-day itinerary. From your comments, we understand that you may have intended to book our full-day private Jeep tour, which includes a planned route and sightseeing program. However, a different product was selected during the booking process. We completely understand your disappointment if the experience did not match your expectations. However, we provided the service exactly as described and in accordance with the reservation that was made. Thank you for your understanding.
