ゴールデン ゲート ブリッジの電動自転車レンタル (オプションのフェリー往復付き)

We’re truly sorry for the frustration and inconvenience this caused. We understand how disappointing it is to arrive expecting an e-bike and find that your reservation couldn’t be fulfilled, especially when you’re then left waiting for a refund. Please email us at sales@unlimitedbiking.com with your booking details so our team can look into this and help resolve it.

Thank you for your feedback! We’re glad you found the e-bikes easy to use and the rental process convenient. We’re sorry you weren’t provided with enough bike locks and appreciate you bringing this to our attention. Hope to see you again soon!

Thank you! We're so glad you had such a great adventure crossing the Golden Gate Bridge and riding along the Sausalito seafront, ice cream included. The ferry return with a beer in hand sounds like the perfect way to end the ride. Hope to see you again soon!

Thank you for your great review! We’re delighted to hear you had an amazing experience and enjoyed the views along the ride. The Golden Gate area is truly one of the most scenic places to explore by bike. We also appreciate you sharing the helpful tip about bringing layers — San Francisco weather can definitely change quickly, especially near the waterfront and bridge. We hope to see you again for another unforgettable ride! 🚲🌉

Thank you for your lovely review! We’re so glad to hear our team was able to accommodate you early and get you on the road smoothly. Providing clear instructions and making sure you feel confident with the bikes is something we always strive for. It’s great to know you found the bikes comfortable and easy to use—that’s exactly the experience we want for our riders! Thanks again for riding with us, and we hope to see you again for another adventure 🚲

Thank you for sharing your experience. We sincerely apologize for the inconvenience and frustration you encountered upon arrival. You are correct that availability can differ between walk-in inventory and online reservations, and it is clear that this situation was not handled as it should have been. If our website allowed a reservation when there were no serviceable bikes available at that location, that represents a breakdown in inventory visibility and communication, and we take responsibility for that. Being turned away after making the effort to visit our location—especially when relying on information from our website—is not acceptable. We also understand how disappointing it was to then incur additional cost and time by having to seek out another rental provider. We are actively reviewing our real-time inventory controls and staff procedures to ensure that online availability accurately reflects on-site conditions and that guests receive clear, consistent information before and upon arrival. We appreciate you bringing this to our attention, as feedback like this helps us identify gaps and improve the experience for future guests.