Check in was very easy and quick. Bikes weren't in the best shape. But customer service was excellent. Wife had an accident on her bike and wouldn't ride anymore so when we called operator they said no problem and came picked up the bikes for us. One thing I didn't like is operator wanted to hold my driver's license upon rental.
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789monicai
October 18, 2025
Fun but learning curve required.
Fun experience but the bikes take a bit of time to learn. We rode Citibikes while in town as well which were a bit easier to hop on and go without lurching - Even on 0 setting they take off suddenly. Would rent again tho
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Jennifer_R
October 10, 2025
E-bike is the way to go....
E-bike is the way to go. They made the whole process so easy. Pick-up, instructions, everything perfect Definitely recommend!!
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Tanya_R
July 11, 2025
Great experience! Loved...
Great experience! Loved the e-bikes! Would highly recommend for anyone traveling to New York. Great way to see Central Park!
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Lisa M
March 19, 2025
Great bikes! Fun day!
It was great! Bikes were awesome. Easy to pick up and drop off bikes. Well maintained and clean. We buzzed all through Central Park!
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Joseph_R
August 17, 2024
Great bikes.
Busy place. Staff great. Close to Central Park. Given nice map to follow. Make sure you understand the bike path directions in park.
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JoseHag
February 19, 2023
Not good service
We rented two electric bikes at unlimited biking in NYC for a full day, when we picked them up it turned out that the bike was quite big for my stature. Too big a frame for a woman and also a high bar so getting on was already a challenge. The saddle had to be on the lowest position so I could just touch the ground with my toes (getting on and off was not an option given the size and the bar) but this forced me to cycle with my knees bent sharply. I went straight back into the shop when we went outside but there was only a child model. Within 4 hours we were back because it was almost impossible to do but we did not get any compensation for the costs, we had to try that via email. Also there no refund only we got t offer to rent a bike for 2 hours for free🫣. Poor Service and also the little things that do t’em like a trouser clamp because of open
chain case and a clamp for your phone due to navigation were not present. My bike computer was dangling from one screw. All in all not a best experience and expensive for what you get (having to pay a few things on the spot in insurance) , so no more unlimited biking for us.
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Thorsten0312
October 13, 2019
Brooklyn Bridge Bike Tour
The tour was so great and our guide Eddy told us a lot of things about the Brooklyn Bridge and the history with so much passion.
If you visit New York and you like cycling, this tour is a must.
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arjunbhanap2000
July 13, 2019
Hudson/Harlem Tour
Was great fun on the eBikes and Debra was a fantastic guide, touring us through Harlem and down the edge of the Hudson River.
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Chantal S
June 21, 2019
Great fun
We had a super time on the bikes in Central Park, Casey looked after us beautifully and we enjoyed ourselves! Great service and value for money!