Francisco was absolutely fantastic! Great driver, knowledgeable, and accommodating! The climb to the top of the Moorish castle was adventurous and the views were spectacular. The history of the Pena Palace was fascinating. We loved visiting the shops and eating at the restaurant in Sintra...very cute and picturesque.
事業者からの返答
Thank you so much for taking the time to share your wonderful feedback! We are thrilled to hear that Francisco provided such exceptional, knowledgeable, and accommodating service as your driver throughout your trip to Sintra. It sounds like you had an incredible day exploring the history of Pena Palace, braving the adventurous climb up the Moorish Castle for those spectacular views, and taking in the charm of the local village shops and restaurants. We will be sure to pass along your high praise to Francisco, as he will be delighted to know he made your experience so memorable. Thank you for visiting with us, and we hope to welcome you back for another fantastic adventure in the future!
D
Destination303889
August 24, 2026 · via Tripadvisor
Pena Palace and Moorish Castle
Pena Palace is beautiful and the park is amazing. Arrive early because once you enter the park it is a 30 min walk up to the Palace. With the fog and mist, Moorish castle was mystical!
事業者からの返答
Thank you so much for sharing such a wonderful review of your experience in Sintra! We are delighted to hear that you enjoyed exploring both the vibrant Pena Palace and the surrounding park, as well as the mystical atmosphere around the Moorish Castle. Your tip about arriving early for the 30-minute walk through the park is incredibly helpful for future travelers planning their visit. We truly appreciate you booking your entry tickets with us and hope to welcome you back on another memorable trip soon!
D
David_O
May 25, 2026 · via Viator
Great place - bad organization from Viator
Although the castle and the grounds of the palace are very nice, the way Viator books the timing is horrendous. We purposely booked early in the morning to accommodate our check out of the hotel, 0930 hrs for combo tour castle 1st and then the palace 2 nd, the process of booking with Viator only showed the 0930 start, great right? Well no, it seems someone thinks that a 4.5 hr gap between seeing the castle and the palace is an ok thing. There is not way we would have booked knowing that, but by the time the tickets were emailed to us the morning just as we arrived at the gates it was already too late. I contacted the customer service with the app and asked for a partial refund of the palace indoor tour, supposedly it is very beautiful, but hence a 4:30 entrance time ( start your line time) was not doable for us, but the communication went mute after some deflection of trivial banter.
IF you are ever to use Viator , book way in advance, find out the timing of double entry excursions ahead of time before you pay.
What we saw of the exterior of the palace was very nice, and the castle was great.
Sintra - keep doing things as you are, lovely experience visiting you.
Viatour - you need to do better
J
Jensyv
May 21, 2026 · via Tripadvisor
Not worth the money!
This was not worth the money. The crowds were overwhelming and there was so much confusion. I bought tickets for 11. The email information said 11 but when we opened up the tickets to scan they said 12. Why would they give us 7 tickets that say 12 but the email says your experience starts at 11?? The guard who scanned at the bottom had us move into the line. The guard at the top told us we had to start over because the actual digital ticker said noon. We had to wait another hour with 2 people being disabled. Rude and chaotic. And you only get to see a tiny part of the Pena. Such a waste of time for the price we paid. Tourist trap. Just look at the pictures online. And I am Portugese and cannot believe how poor the communication and ticket process was.
事業者からの返答
Muito obrigado por compartir o seu comentário e por nos chamar a atenção para esta situação de forma tão detalhada. Pedimos as nossas mais sinceras desculpas pelo caos, pela falta de clareza nas informações e pela imensa frustração causada por este desfasamento no horário dos seus bilhetes.
Compreendemos perfeitamente a sua indignação — especialmente ao viajar com pessoas com mobilidade reduzida, onde cada minuto de espera e cada deslocação desnecessária no Palácio da Pena representam um esforço acrescido e inaceitável. Ter uma confirmação por e-mail para as 11:00 e receber bilhetes digitais com o horário das 12:00 é uma falha grave na nossa comunicação pre-tour. O facto de o primeiro controlo ter deixado passar o grupo e o segundo ter exigido o regresso ao início da fila apenas agravou a confusão e a exaustão.
Assumimos total responsabilidade por este erro na atribuição dos horários e pela falta de assistência no local. Já encaminhámos o seu caso para a nossa equipa operacional de Sintra para apurar o que causou esta discrepância entre a confirmação e o bilhete digital.
Queremos reparar esta situação. Como não cumprimos o horário contratado e a experiência causou tanto transtorno, solicitamos que entre em contacto direto através da mensagem da sua reserva na Viator para podermos proceder ao reembolso total do seu grupo.
Agradecemos a sua honestidade e pedimos novamente desculpas pelo impacto negativo que esta falha teve na sua visita.
P
P1710OWbeckyc
February 13, 2025 · via Tripadvisor
Pena/Moorish combo
I booked this combo package online (Pena Palace and Moorish Castle) online with 9:30 entry time.
Online agenda shows venture starts at Pena Palace and ends at Moorish Castle.
My tickets were forwarded the night before the event and showed entry to Pena Palace at 2:30p, not 9:30 am. This entry time did not line up with our day’s activities and was not explained/clear on website.
The Customer Service Rep at Viator was great and worked with us the change our entry time.
Both these properties are lovely and worth touring!!!
事業者からの返答
Thank you for your wonderful feedback. We are glad that you had a great time visiting these places.
Sintraの類似ツアーを比較
最安値: シントラペナ宮殿（公園とムーア城入場券付き） — $59
最高評価: Private Tour Sintra from Lisbon Palaces of Pena and Regaleira — 5.0 (749 件のレビュー)
最短: Private Half Day Tour to Sintra and Pena Palace from Lisbon — 4–5 時間
