Thie Tour guide seemed to be handling two groups at the same time, which became confusing. There are also bigger places in cancun that we could have been taken to shop. We also never received the jewelry piece that we were told would come with the tour.
事業者からの返答
Dear Customer, Thank you for your review. We are very sorry to hear that your experience was not what you expected. We understand your concerns. We are taking your feedback seriously and will be addressing these issues immediately with our team. We are committed to providing a better cultural experience for our guests. We would appreciate the opportunity to discuss this further. Sincerely, The Cancun Island Tours Team
Q
Q6749VIterryt
September 20, 2026 · via Tripadvisor
Tour that is No Tour
This experience was 3 hours of visiting high end and mediocre shops trying to sell you anything they could. There was one hour of visiting the Maya Museum which was good. You virtually saw nothing of Cancun beyond a mile from the beach hotel and there was no narration or sightseeing tour.
事業者からの返答
Dear Customer, Thank you for your review. We are very sorry to hear that your experience was not what you expected. We understand your concerns. We are taking your feedback seriously and will be addressing these issues immediately with our team. We are committed to providing a better cultural experience for our guests. We would appreciate the opportunity to discuss this further. Sincerely, The Cancun Island Tours Team
C
Carlton_c
September 18, 2026 · via Viator
Don’t do it!!!
Per usual I booked a private tour and chose the most expensive one I could find. 2,500 pesos for a tasting, shopping and lunch. The vehicle was nice, comfortable there were two drivers which was cool. It that is the end of my positive comments. The selection for the tour was it worth the time or any valued experience. This tour was nothing more than an uber ride. In our next to last destination we were actually LEFT at the venue! No tour guide, all of the exhibits were in Spanish and of course that’s fine but damn!!!!! I don’t speak nor read Spanish. So when we were finished I was prepared to board my private vehicle which was no where to be found. I called the number and got a message and disconnected. When the driver contacted me, they said they had to get gas and would be there soon. Tf!!!!! We were waiting for 35 minutes and we did not even have time remaining to have our lunch. So not even a full tour. Lesson learned. I’ll be asking for a refund. Save yourself the trouble and avoid this company or good luck!
事業者からの返答
Dear Customer, Thank you for your review. We are very sorry to hear that your experience was not what you expected. We understand your concerns. We are taking your feedback seriously and will be addressing these issues immediately with our team. We are committed to providing a better cultural experience for our guests. We would appreciate the opportunity to discuss this further. Sincerely, The Cancun Island Tours Team
J
James_A
September 15, 2026 · via Viator
Strange but enjoyable
Driver was very punctual and friendly.
The trip is a tour around Cancun in a mini bus with a stop at the Cancun sign for photographs and then a stop at a jewellery store and a gift shop/restaurant.
A little bit of hard selling going on in the stores and the food stop was pricey despite having a credit of $200MXN. We had 1 dish each (as a couple) 1 beer and a coke and it cost $58 USD
事業者からの返答
Dear Customer, Thank you for your review. We are very sorry to hear that your experience was not what you expected. We understand your concerns. We are taking your feedback seriously and will be addressing these issues immediately with our team. We are committed to providing a better cultural experience for our guests. We would appreciate the opportunity to discuss this further. Sincerely, The Cancun Island Tours Team
D
dipakp473
September 13, 2026 · via Tripadvisor
Cancun
They gave us only 5 Minutes to take our pictures at CANCUN sign. I wish they take us shopping for where we want to go not choice of driver. Thanks.
事業者からの返答
Thank you for your kind words! We're thrilled to hear you enjoyed your trip with us. Looking forward to your next visit! - Cancun Island Tours
A
avaphillips1
September 11, 2026 · via Viator
Cancún Tour
The driver was nice. However, the tour was a waste of time. We only went to the Cancun sign, wine tasting, then to a restaurant.
We had to wait over an hour for a couple who was shopping. Not worth the money or time.
事業者からの返答
Dear Customer, Thank you for your review. We are very sorry to hear that your experience was not what you expected. We understand your concerns. We are taking your feedback seriously and will be addressing these issues immediately with our team. We are committed to providing a better cultural experience for our guests. We would appreciate the opportunity to discuss this further. Sincerely, The Cancun Island Tours Team
G
Gilbert_H
August 26, 2026 · via Viator
Wanted to see this area in particular and did just that.
Our case special since only ones in van was our family. No issues adjusting or waiting for others. Just happened that way!
事業者からの返答
Thank you for your kind words! We're thrilled to hear you enjoyed your trip with us. Looking forward to your next visit! - Cancun Island Tours
K
Keona_D
August 21, 2026 · via Viator
It was a nice experience,...
It was a nice experience, our tour guides were very polite and explained everything well. It was a beautiful experience I recommend this as a nice relax day adventure type vibe!
事業者からの返答
Thank you for your kind words! We're thrilled to hear you enjoyed your trip with us. Looking forward to your next visit! - Cancun Island Tours
C
Connector04866372951
August 18, 2026 · via Tripadvisor
Honest review
Honestly was one of the worst tours I ever experienced! Would not recommend, they don’t do half of the activities listed in the itinerary nor do they give you the food voucher and the places they do take you It’s all a Shark Tank to get you to buy their products and if you don’t buy, they get an attitude..
事業者からの返答
Dear Customer, Thank you for your review. We are very sorry to hear that your experience was not what you expected. We understand your concerns. We are taking your feedback seriously and will be addressing these issues immediately with our team. We are committed to providing a better cultural experience for our guests. We would appreciate the opportunity to discuss this further. Sincerely, The Cancun Island Tours Team
S
Sharon_C
August 13, 2026 · via Viator
Unfortunately, I can not...
Unfortunately, I can not comment on the Musuem because we did not make it. I did purchase some jewelry from the International Jewelry.
事業者からの返答
Thank you for your kind words! We're thrilled to hear you enjoyed your trip with us. Looking forward to your next visit! - Cancun Island Tours
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