This is only for the breakfast. I found the posting on tripadvisor to be desceptive. Even though the operator says "after you land" and "with a sunrise hot-air balloon flight", the trip is only for breakfast. The real kicker is that the operator will contact you the night before the trip to arrange details, which means you are already automatically under the 24 hour limit to get a cancellation without a fee. You find out what the trip actually includes less than 24 hours before the trip starts, so you are automatically facing a zero refund (100% cancellation fee) policy, but the tour provider was not (and is not) upfront about this. This kind of operation always feels a little bit shady - like they might know that they are extorting money from people instead of really trying to provide a good experience. I can't recommend a company that would be so slimy. When I asked them for a refund the night before, they ignored me and gave me the runaround.
事業者からの返答
Good evening
It’s our pleasure to contact us
Actually first of all it’s first line
In the title
Tripadvisor review: Sunrise Royal Breakfast with Panoramic Hot Air Balloons view
There is not mentioned any offer for balloon ride it’s breakfast
But in our same page we offering hot air balloon rid and the difference in prices between balloon flight and the breakfast is obviously
This is a platform every thing is clear & you chose breakfast option
You paid approximately 380 €
for 8 person this payment how it can be for hot air balloon ride
( for 8 person)
When you requested a refund, we informed & replied you that we would contact the Viator/Tripadvisor operator regarding your request, even thought it’s not our fault
Thank you for your review. We wish you a pleasant evening.
J
jogN7322UR
June 12, 2026
No Refund
Do not deal with this company , they have terrible customer service. We had to cancel as it wasn't the experience we expected. This does not include a balloon flight which we wanted. We cancelled in plenty of time but they have not paid us our money back. Every time we called they made excuses saying it was their colleague who was dealing with it.
I've now had to raise a claim with my credit card for £68.88 to try and get our money back. We called & emailed but no joy. Very bad.
事業者からの返答
Good evening,
We would like to clarify the situation regarding the flight & breakfast activity cancellations
that During this period, the Civil Aviation Authority suspended all hot air balloon operations in Marrakech in accordance with the applicable procedures
Regarding the refund
We reviewed your booking and found already accepted cancellation request
at 09/06/26
Thanks for under standing
N
nikisX3289HC
May 19, 2026
Beautiful views, nice breakfast
I had a great time of just doing the breakfast and watching the baloons. A slight bonus - being there to just watch rather than fly means you get your breakfast before the bees wake up and demand their cut :D
Fewer people do the just breakfast rather than balloon flight, so it's a more low-key atmosphere which suited us just fine.
Beside the beautiful sunrise over the mountains and of course the balloons, there's also some great birdwatching to be had! Watching the baloons get inflated was also a real treat for a nerd like me!
Note: it's a really early start (our pickup was before 5am), especially in summer when sunrise is earlier. It's also much cooler than during the day - dont forget to pack some layers
P
Pamela_A
May 8, 2026
Wonderful Sunrise experience
A great experience without having to go up in the balloon.
Stunning views. Lovely breakfast. Pick up from hotel. All very smooth.
E
elysina_91
January 2, 2026
Wonderful!!
Great experience! Great breakfast with good products on the terrace overlooking hot air balloons and very kind staff. Super recommended
K
khadijah328
November 25, 2025
Hot air balloon breakfast
The awakening was worth it, we spent a superb morning surrounded by hot air balloons followed by a royal breakfast.
Mehdi picked us up at the hotel very nice and helpful. I recommend this experience.
L
Lola1hso
November 25, 2025
I recommend exceptional experience
A royal breakfast with a touch of aerial magic!
We had an absolutely memorable time at the Royal Breakfast. As soon as we arrived, the welcome was impeccable and the atmosphere was simply magical.
But what makes the experience truly unique are the hot air balloons that soar gently into the sky at sunrise. An incredible spectacle, almost unreal, that turns a simple meal into a real moment of escape.
I recommend without hesitation for those looking for an exceptional breakfast, between refinement, calm and wonder. An experience to live at least once!
1人が参考になったと回答
S
Sand675
November 24, 2025
Activities breakfast with view
Beautiful!!! Incredible experience
I highly recommend 🔥
Breakfast is hearty,
The setting is soothing. View of the sunrise
C
Connector19715211137
November 23, 2025
Excellent experience
The food was good. The service was amazing, they were very welcoming and very helpful. The ride and the crew are also amazing. Excellent experience!
A
Amaka_O
November 22, 2025
Fantastic
It is worth it. Having option of going into the basket or seeing the ballon take off from the roof terrace.
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