Boat was not up to standard - we booked gold class and and 80 % of the seats didn’t work. Furthermore once on board we were told a lot of the advertised itinerary was not available due to seasonal restrictions. We could have been told this up front . The experience we had in 2015 with another luxury boat operator was far superior. Last time we were given food to attract fish when snorkeling. This time nothing. I was very disappointed
M
Mario_F
September 9, 2026
Phi Phi Islands Cruise
The boat conditions are quite good especially the Gold or VIP area very good with very comfortable seats and air conditioning. The crew very attentive and always willing to help you.
D
danielletD5282NR
August 24, 2026
So so amazing!
was such an amazing experience! highly recommend booking here, guide is great, they make sure we’re all together, snorkelling was the best thing ever!!
N
Navigate30756033572
July 10, 2026
Decent trip - but beware…
Fantastic service, lovely crew, smooth trip all day long.
However, being in a cabin with loud Indian tourists, is hard work. Kids making lots of noise, passengers talking loudly and playing sound loudly from their phones.
Not the provider’s fault - but not the peaceful trip we were hoping for. Exercise caution 🙏🏻
事業者からの返答
Thank you for your feedback. We are pleased to hear that you enjoyed the smooth journey, helpful crew, and overall service.
We are sorry that the noise from some fellow passengers affected the peaceful experience you expected. As this is a shared tour, the onboard atmosphere can vary depending on the group travelling that day. We kindly encourage guests to inform the crew during the trip if excessive noise becomes disruptive, so they can assist where possible.
We appreciate your understanding that this was not related to the service provided, and we hope to welcome you again for a more relaxing experience.
I
ilija_m
July 6, 2026
The travel was safe. ...
The travel was safe.
Every thing else unfortunately very old not clean and rusty. Food I had a little pick did not even think of trying
事業者からの返答
Thank you for sharing your feedback. We are pleased to know that you felt safe during the journey, but we are very sorry that the boat’s condition, cleanliness, and food did not meet your expectations. This is not the experience we want for our guests. Your comments have been shared with the operating team for immediate review, particularly regarding maintenance, hygiene, and meal quality. We sincerely appreciate your honest feedback, as it helps us improve our services.
N
Nick_B
June 25, 2026
Boat and taxi staff were...
Boat and taxi staff were fantastic. Island itself was a let down-very overcrowded (even in low season) and way too westernised (Burger King/ McDonalds etc), really spoils the natural beauty of the island
事業者からの返答
Dear Nick_B,
Thank you for sharing your feedback. We’re very pleased to hear that the boat and taxi staff were fantastic and helped make the service side of your trip enjoyable.
We’re sorry to hear that the island experience did not fully meet your expectations, especially due to the crowds and the commercial atmosphere. Phi Phi can be very popular even during quieter months, and we understand how this can affect the natural beauty and peaceful island experience many guests are hoping for.
Your comments are truly helpful, and we’ll share them with our local operations team so we can continue improving guest expectations, planning, and overall tour experience wherever possible.
Thank you again for choosing us, and we hope to have another opportunity to offer you a smoother and more enjoyable experience in Thailand.
S
Stephanie_T
June 23, 2026
Not worth the time, one whole day wasted.
The tour takes 3 hours to get to the island, so got there by 12, we only did about 40mins of snorkeling then it was lunch time(late). By the time we finished lunch, it is about 3pm which was the scheduled departure going back. So the whole day excursion with only 40 mins activity. The whole trip is not worth it, we got picked up from our hotel around 7am and it is about 45 mins drive to the pier, so the whole day was wasted in traveling. The food is not good too, no selection for westerners, we end up not eating at all except for the watermelon. There was one chicken dish but that’s about it. I understand that tourist needs to see the island but not with that set up where more time are spend for transport than to actually do some activities in the island. We did took some pictures from the boat though… final opinion, not worth it and it’s a waste of one whole day. Go at the nearby beach instead .
The only positive about it is that the crew are amazingly friendly.
事業者からの返答
Dear Stephanie,
Thank you for taking the time to share your detailed feedback.
We are very sorry to hear that the tour did not meet your expectations, especially regarding the long travel time, limited activity time, and lunch experience. We understand how disappointing it can feel when most of the day is spent in transfers rather than enjoying the island.
Phi Phi Island trips by big boat can involve a longer journey from Phuket, and the schedule may sometimes feel tight depending on sea conditions, pier transfers, and group timing. However, your comments are completely valid, and we appreciate you highlighting where the experience felt unbalanced.
We are also sorry that the food selection was not suitable for your preference. Your feedback about lunch variety and clearer expectations around activity time will be shared with the concerned team so improvements can be made.
We are glad to know that you found the crew friendly, and we truly appreciate you mentioning that positive point.
Thank you again for your honest review. We hope to have another opportunity to provide you with a smoother and more enjoyable experience in the future.
S
Sangita_S
February 17, 2026
Lovely day out to PhiPhi island
We had a lovely day trip to PhiPhi island and back. The ferry was smooth. Our guide (Jack) was friendly and knowledgeable and he made sure we were all looked after. Excellent buffet lunch was served at the restaurant. We had a couple of hours to spend which I thought was enough. Overall, this was a lovely trip.
事業者からの返答
Thank you for your lovely review and for choosing our Phi Phi Islands Tour by Luxury Big Boat from Phuket.
We’re delighted to hear you had such an enjoyable day trip and that the journey was smooth and comfortable. It’s especially wonderful to know that Jack made a great impression with his friendly and knowledgeable guidance while making sure everyone was well looked after.
We’re also happy you enjoyed the buffet lunch and felt the time on Phi Phi Island was just right for a relaxed visit. Your feedback means a lot to us.
Thank you again for your kind words, and we hope to welcome you back for another memorable island tour in Phuket soon!
S
Safari553523
January 31, 2026
What to see anyway
Nice visit but spoiled by a very long return for Patong and that is not in the description! So it ruins one day
事業者からの返答
Merci pour votre retour. Nous sommes ravis que la visite des Phi Phi Islands vous ait plu, mais nous sommes sincèrement désolés que le trajet retour vers Patong ait été trop long et ait impacté votre journée. Nous prenons votre remarque très au sérieux et allons améliorer la description pour indiquer plus clairement la durée/variabilité du retour selon le trafic et la logistique. Merci encore pour votre commentaire.
J
Jeffrey_S
December 29, 2025
Gold Class did not live up to its name
We booked Gold Class for this trip our recliner seats were broken. One would not function at all and the other reclined but the footrests stayed down. The people next to us had footrests that were stuck semi raised which made it a challenge to get in and out of the seats.
Snacks provided were a few mini cakes , watered down orange juice and a few bananas.
If you are going on a speedboat to go snorkelling, scuba diving or to monkey beach you had better not have any mobility issues. The pier front was destroyed hurting a tsunami and has collapsed you have to make your way over the broken slabs to get to a boat to then climb into it.
The buffet was at Pineapple not as advertised mostly consisted of rice, fish, and curry. It did not look very good so we found a Burger King.
The trip is about 2 hours each direction so you will have a limited time on Phi Phi Don. The first part is a cruise around Phi Phi Lay (you need to go by speedboat to land on Phi Phi Lay).
It was great prosper some time on Phi Phi Don but if you want to spend time there either go by speedboat OR stay overnight.
事業者からの返答
Thank you for your detailed feedback, and we’re truly sorry the Gold Class experience did not meet expectations. The broken recliner seats and footrests are unacceptable, and we’re escalating this to the operator for immediate inspection and maintenance. We also appreciate your comments on the snacks and the buffet location/menu, and we’ll work to ensure the listing matches what’s actually provided.
Thank you as well for highlighting the accessibility concerns at the pier and during speedboat boarding—this is important information, and we will push for clearer mobility guidance in the product details. We’re glad you still enjoyed some time on Phi Phi Don, and we appreciate you sharing practical tips for future travelers.
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