I contacted the service through Viator and quickly received the information regarding the time and meeting place from the activity organizers. No one showed up; I sent messages to the provided link and they never answered me. I have not been able to recover the cost of a service that was never provided so far.
Thank you for your feedback, and we're sorry for the confusion. Just to clarify: this product is a self-guided audio walking tour delivered through the CloudGuide app — not a boat tour, and with no in-person guide. This is stated in the listing title ("Self-Guided Danube Discovery Walk") and in the inclusions/exclusions section. When you reached out asking about the boat, we replied the same day with full activation instructions and your access codes so you could start the tour from wherever you were. The activation remains valid for 30 days from first use — so the tour is still available for you. Please feel free to reach out at help@cloudguide.me if you'd like assistance getting set up. Best regards, The CloudGuide Team














