Meeting place is incorrect. We were in a bus crash with Amigo Tours booked through Viator and had our taxi cancel last minute so we had to walk. Two of our group made it to the meeting point and had to walk another mile to a different area. We made it to the meeting point but did not have time to walk to the other area. We missed the tour
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enokm68
October 9, 2026 · via Tripadvisor
SAN PEDRO WITH CECILIA
CECILIA IS A GOOD GUIDE!, she showed us around very well!
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Tonya_R
September 5, 2026 · via Viator
The man was very nice at...
The man was very nice at the ticket area & walked us to the entry but it’s A lot of walking. Did not know we had to walk from receiving tickets all the way to the entry 1/2 mile We had elderly people with us with knee & back issues we would have just taxied to there if they told us. Our tour guide was nice but know one could understand her with the terrible earphones. She got a little rude when the elderly group wasn’t catching up with her & told me they should of read the amount of walking before booking not knowing they already walked a mile to the get to the place. We turned in the earphones before tour ended & went on our own to finish the rest of the tour as did other people in the group. May try something different next time.
事業者からの返答
Thank you for your feedback. The tour took place as scheduled, and information regarding the meeting point, route, and amount of walking involved is clearly stated in the activity description so guests can review it before booking. Regarding the headsets, we appreciate your report and will check that the equipment is functioning properly.
Gyash Tours
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Lisa_H
May 26, 2026 · via Viator
Outstanding tour option, just amazing!
This experience was amazing, we had a lovely local guide, Barbara and WOW she knows her stuff!! we did not have to line up for anything and Barbara was a wealth of information and answered all our questions and even surprised us with things we did not expect to see and hear. We highly recommend this tour company and all their staff. Definately will use them again in we are in Rome.
事業者からの返答
Dear Guest,
Thank you very much for your wonderful review. We are truly happy that you enjoyed the experience with Barbara and our team.
We hope to welcome you again in Rome soon. Please visit us at gyashtours.com.
Kind regards,
Gyash Tours
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Susan_M
May 25, 2026 · via Viator
Think twice before booking with Viator.
The tour time was not honored, resulting in a shortened tour. The tour was supposed to be at 9am. Less than 48 hours before the tour was scheduled to start we were advised that overbooking had occurred and we would either have to accept a 5:30 pm start or cancel. While we were able to juggle with other events and meet the new schedule, the late time forced us to miss the basilica, which had already closed by the time we finished the tour of the vatican museums and sistine chapel. We thought the guide was very good; however, we felt cheated for what we paid for. Not the fault of the guide but the booking company. This is the 2nd tour booked through Viator that was either cancelled or booking was significantly changed for a three day stay that put the burden squarely on us to resolve. I would think twice about booking tours through Viator in the future.
事業者からの返答
Dear Customer,
Thank you for your feedback.
We are truly sorry that the original tour time could not be honored and that this affected your overall experience. We understand how frustrating it can be to have a schedule changed shortly before the activity, especially during a short stay in Rome with other plans already arranged.
As soon as the issue became clear, we offered the available alternatives, including the option to cancel. However, we fully understand that accepting a later time may have caused inconvenience and may have affected your possibility to visit St. Peter’s Basilica afterward.
We are glad to read that you appreciated the guide and found the tour itself good, but we sincerely regret that the change in timing made you feel disappointed with the value of the experience.
Your comments are important to us, and we will use them to improve our organization and communication, especially in cases where schedule changes may affect customers’ travel plans.
Kind regards,
Gyash Tours
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Heather_S
May 7, 2026 · via Viator
Fabulous and knowledgeable guide
We had a fabulous tour of the Vatican museums and Sistine Chapel with Roberto. He has an incredible and vast knowledge of the history, art and more. While it is usually a larger group it ended up being just two of us and Roberto wish us around maneuvering the crowds almost effortlessly and was great at focusing on our interests. I don’t think we would have seen half of what we did without his guidance. Perfect day and wonderful guide.
事業者からの返答
Dear Guest,
thank you very much for your kind words. We are happy you enjoyed the experience.
We hope to welcome you again soon.
Gyash Tours
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lizettc2026
March 14, 2026 · via Tripadvisor
Unforgettable experience
Excellent experience and especially our Damian guide very patient and explained every detail of each place and answered all our doubts excellent service
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stephaniesN8247JX
March 14, 2026 · via Tripadvisor
Great guide
Wonderful guide, very knowledgeable. I absolutely loved my vist. Thank you.