When we arrived at the departure we were told we had to pay $49 USD extra PER PERSON for taxes alone. Then they charged us 20 pesos per dollar for extra exchange costs. THEN they charged us 5% more to process the payment. Over $400 in extra fees for 4 ppl. As well as they kept insisting payment didn’t go through and now I have MULTIPLE charges for $300+ on my credit card.
They also did zero translations in English even though they said they would. And at the end of it all the tried to pressure us to tip and made sure everyone on the boat knew that we didn’t due to the outrageous amount of over charging.
Would absolutely NEVER recommend this service to anyone.
事業者からの返答
First of all, we apologize for the inconvenience and the unpleasant experience you had during your visit. Our goal is always to provide a transparent and enjoyable experience, and it's clear that on this occasion we didn't meet your expectations. The additional $48 USD fee corresponds to mandatory government port taxes, which are not part of our commercial fare and are described in the published product information. We will review how to improve our pre-trip communication to avoid this misunderstanding. What concerns us most about your feedback are the duplicate charges on your card and the behavior of the staff on the boat. We take financial transparency and respect for our clients extremely seriously. Please write to us at cancunmagictours@outlook.com and send us a copy of those charges so our accounting department can immediately trace your payments and refund any incorrect charges.
Regarding your comment about the staff, we have already held a meeting to ensure this does not happen again.
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Michael_D
May 17, 2026 · via Viator
No snorkeling if over 65
I specifically wanted to take my dad snorkeling. Was informed on the boat that snorkeling is not allowed over the age of 65. Should have been informed before we booked. Also, because the boat was mostly Hispanic very little instruction was in English. When I snorkeled it was like 50 mice in a fish bowl. People swimming over each other, mixing with other groups surprised no one drowned. The remainder of the trip was excellent Food was very good and crew was excellent.
事業者からの返答
That is a security measure, the priority for our travelers is safety in the activities, in any case the comments will be forwarded to the General Management.
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Elena_Z
April 14, 2026 · via Viator
Are there better events
It was mediocre, buffet very cheap.Service goes. We expected more for the money.On the island the beach was a joke.
事業者からの返答
We will make the comments to the restaurant!
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LouisPatrick_J
March 20, 2026 · via Viator
Fun time
Fun time, all u can drink, lunch buffet , snorkling, music and good staff.
The Island is beautiful , shopping possibility also
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lyonsd2025
August 19, 2025 · via Tripadvisor
Amazing Day Trip to Isla Mujeres!
My boyfriend, my son, and I went on a catamaran tour to Isla Mujeres from Cancún, and we had such an amazing time! It was the perfect mix of adventure and relaxation, and honestly, one of the highlights of our vacation.
The crew was super friendly and fun they kept the energy high the whole time with music, drinks, and good vibes. We got to snorkel in the most beautiful turquoise water, and even my son (who was a bit nervous at first) ended up loving it. The guides were great with him and made sure everyone felt safe and had fun.
Sailing on the catamaran was such a vibe just laying back, soaking up the sun, and watching the ocean go by. When we got to Isla Mujeres, we had time to explore, relax on the beach, and enjoy a nice lunch. The whole experience felt easygoing and well-organized.
It was a perfect day for both adults and kids. We laughed a lot, took tons of pictures, and made great memories as a family. Highly recommend this tour if you're visiting Cancún!
事業者からの返答
Thank you very much for your comments!
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X5216VXnataliad
May 19, 2025 · via Tripadvisor
Incredibly spectacular
Definitely 100% recommended The amazing tour .The service, food , excellent drinks .
We will certainly repeat it.
事業者からの返答
¡Muchísimas gracias por tu comentario! Nos alegra saber que disfrutaste del tour y que todo —desde el servicio hasta la comida y bebidas— fue de tu agrado. Será un placer enorme recibirte nuevamente. ¡Aquí te esperamos para otra experiencia inolvidable!
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alsaj2025
May 13, 2025 · via Tripadvisor
absolutely perfect!
My partner and I took this catamaran tour to Isla Mujeres and it was absolutely perfect. The boat ride was smooth and the views were stunning. We went snorkeling in a beautiful spot, and it felt amazing to just float in the crystalclear water. The beach games were surprisingly fun, and we had a good laugh. Afterward, the buffet at the beach club had everything we wanted fresh seafood, salads, and all kinds of delicious options. It was such a relaxing yet adventurous day, and we couldn’t have asked for a better way to spend the day together. If you’re looking for a laid-back, scenic day trip, this is the one.
事業者からの返答
Thank you for sharing your wonderful experience! We’re so happy to hear that you both enjoyed the catamaran tour to Isla Mujeres. From the boat ride to snorkeling, beach games, and the buffet, it sounds like it was an unforgettable day. We’re thrilled it was the perfect mix of relaxation and adventure for you as a couple. We hope to see you again soon for more amazing moments in paradise!
