Eiffel Tower of strike
We were so excited for this trip! We scheduled it to be on the day of our 10 year anniversary. Our guide was friendly and made the best of the situation. When we arrived at Notre dame we did not have skip the line tickets, when we arrived at the Eiffel Tower for our reservation for lunch we were told they were on strike so we were unable to go up it and have lunch. We spent about 15 minuets total there while our guide tried to figure out what was happening. We ended up going a couple streets over and getting about an hour to find somewhere to eat ourselves and do any shopping we wanted. I was disappointed in the place we chose for lunch. Then we went on a one hour cruise along the river which was fine, and then to the Louvre for about two hours. The day was not what I expected at all.
Not So oooh-la-la: Paris Lunch Let Down.
Our tour guide Carlos was great! We chose the lunch option. Dined at Le Bistro Parisien. The option with the views. We got there at noon. It was difficult to get seated even when our guide had called in advance. I had to email the viator confirmation to the host. Thank goodness I had it. Once seated it took very long for service. I had read on my confirmation email that a 3 course meal was included. We were supposed to meet our guide at 14:30. It was 14:15 and we still did not have our food! We had to call the waitress and told her we had to go. We finally ate a raw burger in 5 minutes. They brought us a bill charging for everything PLUS desserts we never received. We asked them to correct the bill and they did. At this point we just wanted to leave and meet our guide. We had been there since 12:30ish. We ended up paying and running out of there, we met our guide at 14:40! I’m going to call Viator and ask about refund for the lunch or maybe just take it as a loss. The lunch was a big disappointment. The museum is of course a must see, super crowded but at least you skip the line.
事業者からの返答
Thank you for your detailed feedback. We’re glad to hear Carlos provided great guidance, and that you enjoyed the museum despite the crowds. However, we’re very sorry to learn about the disappointing lunch experience at Le Bistro Parisien. The delays, seating issues, and billing errors you encountered are unacceptable and don’t meet the standards we aim to provide. We appreciate you sharing this so we can address these concerns with the restaurant and Viator. Your feedback helps us improve, and we hope to offer you a much smoother experience in the future.