When we arrived to Paris, we were looking for the buses, and they never appeared at the Gard tu Nord in Paris, we had to take a taxi to go to Eiffel Tower, we were never told where we have to take the buses.. It was when we were leaving from the Eiffel tower that we saw one bus and looked for a person to inform us about the times and how it works. Afterwards, we wanted to stop at the Louvre Museum and the bus driver told us that they cannot stop there and that we have to go to other places first but he drove in front of the Museum. There are important things that the tourists should know in advance not to face surprises. The cruise was great, we had to ask several people and get help with other people to find out how this works also.
事業者からの返答
Thank you for taking the time to share your feedback, and please accept our sincere apologies for the confusion and difficulty you experienced during your day in Paris.We would like to clarify that all essential joining instructions, departure points, and route links are provided in the confirmation email sent prior to travel. As outlined in those details, the hop-on, hop-off tour buses do not collect passengers directly outside Gare du Nord. Upon arrival, guests are directed to make their way to the main bus stop at 11 Rue Auber (a 30-minute walk or short transport link along Rue La Fayette), where buses run every 20 to 30 minutes. We completely understand how frustrating it was to arrange an unexpected taxi to the Eiffel Tower and to navigate the bus stops and cruise access without clear direction on the day. While we are glad you enjoyed the Seine cruise, we are sharing your comments with our team to review how we can make these crucial email instructions and links even more prominent for future travelers.
J
James_C
August 19, 2026 · via Viator
Paris & Seine River Excursion
Overall enjoyed our experience. The hop on & hop off bus was easy to use once you found it. Been nice to have an idea where to go to catch the bus once leaving the train station. Very frustrating and tour guide said tead your hand out for self guided tour. The cruise was very relaxing.
O
Odyssey65900435882
January 3, 2026 · via Tripadvisor
Bad experience accompanying Guinness Travel totally upsets the travel program forcing us to a real
The Guinness Travel escort completely upsets the travel schedule without asking us and forcing us to do a real tour de force. In one day we did almost 13 km ON FOOT, we did not use even a minute of free time to buy some souvenirs, made us go back to the metro in the hotel, and during a lunch, the only one in which we had been able to sit, she allowed herself to cancel the order of a dessert at the end of the meal, without asking us, because we had to hurry (I specify that this experience some people in the group have deemed to consent and not protest) in short, what was supposed to be a holiday turned into a real massacre.
At the protests the girl, certain Barbara, replied that we should cheer because she was showing us what she should not, but who had asked her???
BAD EXPERIENCE
事業者からの返答
Grazie per il tuo feedback e ci dispiace molto per l’esperienza che hai descritto.
Tuttavia, crediamo che questa recensione si riferisca a un tour che noi non vendiamo, poiché Golden Tours non opera né ha alcuna associazione con un tour di Guinness Travel. Pertanto, non siamo in grado di indagare o risolvere le problematiche menzionate.
Ti consigliamo di contattare direttamente la compagnia con cui hai effettuato la prenotazione per ulteriore assistenza e per segnalare le tue preoccupazioni.
Grazie per aver condiviso la tua esperienza.
C
catherinerZ6248XA
October 16, 2025 · via Tripadvisor
Bus trip with Loch Lomond Travel to Thurso, Orkney and Durness.
Wow! Had a wonderful trip with Lomond Travel up NC500 to Thurso, Orkney and Durness. Our driver Louise was a star, with lots of banter and perfectly reversed bus on to ferry at St Margaret’s Hope. Hopefully meet her again on another trip.
Station Hotel in Thurso was excellent, great choice at breakfast and dinner in the evening had something to suit everyone’s taste. Beds were comfy, shower fantastic and tea and coffee available.
Had lots of photo opportunities. First time up this way, the views and the beaches were stunning.
Everything went so smoothly, from booking, pick and trip. If you want a stress free trip then this is the answer.
事業者からの返答
Thank you so much for your wonderful feedback! We’re delighted to hear you had such a memorable experience exploring the NC500, Thurso, Orkney, and Durness with Lomond Travel. It’s great to know that Louise made the journey even more enjoyable with her friendly banter and impressive driving skills — we’ll be sure to pass along your kind words to her. We’re also thrilled that you enjoyed your stay at the Station Hotel and appreciated the comfort, food, and smooth organization of the trip. It sounds like you made the most of those stunning photo opportunities! We truly appreciate your recommendation and hope to welcome you on another stress-free adventure soon.
T
Timothy S
September 10, 2025 · via Tripadvisor
Paris river cruise
"Paris is never a bad choice", the line from the movie Sabrinia, is true. Friendly people, good food, and the list goes on. The river cruise is a nice way to unwind and see Paris from a different angle. People on the shore wave at you as you peacefully enjoy the journey.
事業者からの返答
Thank you for sharing your delightful experience! We’re so glad you enjoyed seeing Paris from a new perspective on the river cruise. It’s wonderful that the friendly atmosphere, good food, and charming moments along the shore added to your enjoyment. We’re thrilled you had such a memorable experience and hope to welcome you back to Paris soon!
M
MARTHA_B
June 17, 2025 · via Viator
Amazing….
It was absolutely spectacular—very well organized, always on time, and if you’re an independent traveler, this is the best experience you could ask for. Truly amazing from start to finish.
A
antoniomT9156BV
May 23, 2025 · via Tripadvisor
Travel to Paris: very nice city. Travel to do if or if
The cruise on the Seine is the best! The city itself and its monuments is stunning. Climbing the Eiffel Tower can't be avoided. The Louvre very large and many people... you end up bursting and you leave a lot unseen, it takes a whole day... The rest: for taste.
Do not forget photos in Trocadero and walk along the Champs-Elysees.
Very good food everywhere we went
M
MurrayB_11
January 27, 2025 · via Tripadvisor
If your credit card uses allianz insurance , be careful about trip cancellation insurance from your credit card
Beware trip cancellation insurance that you pay for on your credit card. My card uses allianz insurance and they have been erible to deal with. I had to cancel a trip because of illness. My own health insurance paid most but there was some left over that i claimed to Allianz. They seemed to have misunderstood my claim and They told told me they had noting to do with my own insurance company which was not relevant. They closed the claim and although i emailed them and told a representative online about the error they never dealt with the problem. so be careful about the insurance company that your credit card uses.
事業者からの返答
Thank you for sharing your experience. We're sorry to hear about the difficulties you faced with your trip cancellation insurance. While we don’t manage third-party insurance providers, we appreciate you bringing this to our attention. We always recommend reviewing insurance policies carefully to ensure they meet your needs. If there's anything we can do to assist, please don't hesitate to reach out. Wishing you smoother travels in the future!
D
Dyee3535
December 29, 2024 · via Tripadvisor
Cuegolf is my choice for a golfing holiday in Thailand
We are very please with our recent golf cum leisure trip to Pattaya handle by Andy Cheng of Cuegolf.
We play two rounds of golf
1) At Chee Chan Golf Resort
2) Siam Country Club The Old Course
We were assigned with an excellent driver cum golf coordinator Est, he drives safely and always punctual, he is like our tour guide on our non golfing days, makes our trip so much enjoyable. Thumbs up 👍👍
N
nancy_b
October 10, 2024 · via Viator
EuroStar commute and hop-on/off bus tour
train was excellent but info provided was confusing. Once we received our tickets and found our contact for our departure all was good until we landed in Paris. Directions provided to meet up with the hop on/off bus was confusing and impossible to follow (including directions to walk to a specific intersection 30 min away) We found help from a local Parisian and used metro to find closest bus stop
