It was ok 👌 we didn’t get to enjoy the full experience once you get your paper ticket that’s what is required to get on the different buses, trams and boat. Mine was destroyed 🤨 it got wet. I went to the yellow office and explained guy said too bad!!! Even with my electronic ticket.
事業者からの返答
Dear Customer,
Thank you so much for taking the time to leave us your evaluation, which deserved our best attention.
We apologize for any inconvenience our service may have caused you and, if you wish, we are available to analyze the situation together with you, just send us an email to yellowbus@carris.pt. You should add to the process all the data that may be useful to expedite the investigation.Thank you for your attention, we extend our best regards,
Yellow Bus Customer Support Team
G
Geoffrey_C
September 22, 2026
Value for mney
Purchased a hop on bus, tram and boat 72 hour ticket .Everything went to plan. No problems with the transport providers and really enjoyed the trips we made.
事業者からの返答
Dear Customer,
Thank you for your contact. It is very rewarding for us to know our customers are satisfied!
We work on daily basis so that our customers feel welcome and have an amazing experience with Yellow Bus tours. We are very much grateful for the time you took to give us this reviw and we will be looking forward for your next visit.
Best regards,
Yellow Bus Team
L
lauries120
September 19, 2026
Very disappointing
We had the 3 day pass. In the paperwork we got with out tickets it said bus/trams running at certain intervals. First day we waited 1 hour 45 mins for tram. Three had been cancelled almost in a row (“private tours”. They should have ran their private tour but still ran regular trams as well. Second day in line it said last run at 645 But that bus never showed up. Another driver called the manager and was told that for that day it ended at 6 pm. Would also be nice if audio matched the location you were. So disappointed we cancelled our booking I. The yellow bus at our next city
事業者からの返答
Dear Customer,
Thank you so much for taking the time to leave us your evaluation, which deserved our best attention.
We apologize for any inconvenience our service may have caused you and, if you wish, we are available to analyze the situation together with you, just send us an email to yellowbus@carris.pt. You should add to the process all the data that may be useful to expedite the investigation.Thank you for your attention, we extend our best regards,
Yellow Bus Customer Support Team
O
olafs287
September 11, 2026
GREAT PACKAGE DEALS THAT COVERS ALL TRANS, YELLOW BUSSES AND BOAT
The package deal covering all trams (including local one), bus and river trip over 72 hours is well worth it. Allow you to see lots of different parts of Lisbon over a number of days and get off to see palaces, museums etc. Hassle free and no crowds (unlike the No.28 tram).
事業者からの返答
Dear Customer,
Thank you for your contact. It is very rewarding for us to know our customers are satisfied!
We work on daily basis so that our customers feel welcome and have an amazing experience with Yellow Bus tours. We are very much grateful for the time you took to give us this reviw and we will be looking forward for your next visit.
Best regards,
Yellow Bus Team
J
josefinacon
September 4, 2026
Good in general and the Belém area was very good
The tour was good because it gives you a general idea of the city, but the most interesting part is Belém, especially because the guide, Macarena, informed us very well and was very kind and pleasant.
事業者からの返答
Dear Customer,
Thank you for your contact. It is very rewarding for us to know our customers are satisfied!
We work on daily basis so that our customers feel welcome and have an amazing experience with Yellow Bus tours. We are very much grateful for the time you took to give us this reviw and we will be looking forward for your next visit.
Best regards,
Yellow Bus Team
S
stargazer_edm
August 23, 2026
Best comprehensive tour of Lisboa
We bought the 72-hour All-Inclusive pass and on the first day we took the Blue line (Belém Lisbon) up to Stop 13 where we boarded the 2-hour boat tour on the Tagus river (a welcome break from the heat). After that we boarded the red tram (Hills) from Praca do Comercio. We had an excellent driver (and guide) in Carlos who supplemented the taped information from our earbuds by stopping the tram and pointing to different highlights on the route. I sometimes took my earbuds off to listen to his commentary!
The next day, we returned to Praca Restauradores to board the red line (Modern Lisbon) and the yellow tram (Royal & Legacy) tours to complete our Lisbon visit.
事業者からの返答
Dear Customer,
Thank you for your contact. It is very rewarding for us to know our customers are satisfied!
We work on daily basis so that our customers feel welcome and have an amazing experience with Yellow Bus tours. We are very much grateful for the time you took to give us this reviw and we will be looking forward for your next visit.
Best regards,
Yellow Bus Team
S
scotsman1010
August 20, 2026
AVOID and book a private tour
NEVER get the hop on hop off bus at the cruise port. Bus sign was for Belem. Tour operator told us when asked that yes it would go straight to Belem. Total lie, we were on the bus two hours before we gave up and got off in town. 90 mins tour of some parts of the city with no interest at all only to be told to get off at the terminus to change bus for Belem. The touts at the port are obviously just interested in their commission and will tell you what you want to hear just to get your money.
事業者からの返答
Dear Customer,
Thank you so much for taking the time to leave us your evaluation, which deserved our best attention.
We apologize for any inconvenience our service may have caused you and, if you wish, we are available to analyze the situation together with you, just send us an email to yellowbus@carris.pt. You should add to the process all the data that may be useful to expedite the investigation.Thank you for your attention, we extend our best regards,
Yellow Bus Customer Support Team
A
alinacK5259YS
August 11, 2026
Terrible experience
Everything went wrong right from the purchase of the tour. The girl at the kiosk in Praça do Comércio was more busy talking on her cell phone than answering our questions. We purchased all the tour routes including the trams in a single package. Departures are punctual from the terminals, but the arrival time at other stops is a mystery, as there is no tracking system and no timetable. We were left waiting for the red line tram for more than an hour and in the end we opted to get around using public transport to reach the next attraction. We also had to wait a long time at the bus stop without knowing when it would pass.
There is a convenient WhatsApp channel where Yellow writes the news....well every morning the list of canceled tour times was reported... One day the purple line canceled half of the trips, so instead of leaving every half hour, the tours left every hour, for a tourist this is madness!!! Obviously the cost of the package was paid in full while receiving half the service. All this was obviously not said by the kiosk operator, we were not informed of the possible inconveniences caused by the reduction of trips before the purchase, which, for the price paid, is very serious!!!! Terrible!!!! Never again with them. Better to opt for the original.
If you just want to take a ride around the city on the bus it is also nice, but it is absolutely not a hop on hop off!!! With their service you will barely be able to get off to visit a couple of attractions, the rest of the day you will be at the stop waiting for them.
事業者からの返答
Dear Customer,
Thank you so much for taking the time to leave us your evaluation, which deserved our best attention.
We apologize for any inconvenience our service may have caused you and, if you wish, we are available to analyze the situation together with you, just send us an email to yellowbus@carris.pt. You should add to the process all the data that may be useful to expedite the investigation.Thank you for your attention, we extend our best regards,
Yellow Bus Customer Support Team
A
Awurabena K
August 8, 2026
Good introduction to Lisbon
The Yellow bus tour was a good overview of the city. I went on three of the tours and enjoyed them all especially the boat trip. I found that the boat/buses were available quite frequently and they also have a WhatsApp channel with updates which was really helpful
事業者からの返答
Dear Customer,
Thank you for your contact. It is very rewarding for us to know our customers are satisfied!
We work on daily basis so that our customers feel welcome and have an amazing experience with Yellow Bus tours. We are very much grateful for the time you took to give us this reviw and we will be looking forward for your next visit.
Best regards,
Yellow Bus Team
4
491bradleyp
July 31, 2026
Good way to see city
On the Hop and hop off ride and the tram experienced issues with the headphones plug in not working on both. Both full so could not move to another seat to hear sightseeing narration. Even the one of ours that was working on the bus and tram was spotty, in and out.
Boat was great, nice leisurely boat ride. Bus and tram were a good was to see city, but wish the narration plug in worked.
事業者からの返答
Dear Customer,
Thank you so much for taking the time to leave us your evaluation, which deserved our best attention.
We apologize for any inconvenience our service may have caused you and, if you wish, we are available to analyze the situation together with you, just send us an email to yellowbus@carris.pt. You should add to the process all the data that may be useful to expedite the investigation.Thank you for your attention, we extend our best regards,
Yellow Bus Customer Support Team