キャプテンクッククルーズフィジー-サンセットディナークルーズ

Thank you so much for your lovely feedback! We’re delighted to hear that you enjoyed the dinner cruise, especially the friendly service, entertainment, and beautiful sunset. It was a pleasure having you with us, and we hope to welcome you aboard again soon! 🌅

hank you for sharing your wonderful experience! We’re so glad you enjoyed the beautiful sunset from the deck, followed by dinner and our Fijian songs and dances. It’s always a pleasure to share a taste of Fijian culture with our guests. We hope to welcome you back for another lovely evening soon! 🌅🇫🇯

Thank you for your feedback. We’re pleased to hear you enjoyed the service from our staff, but we’re sorry to hear that the food did not meet your expectations. We truly appreciate you sharing this with us, as your feedback helps us identify areas where we can improve. We hope you’ll give us another opportunity to provide you with a better dining experience.

Thank you for sharing your feedback, and please accept our sincere apologies for the lack of organisation and communication during your experience. We understand your disappointment, particularly as you had paid for a special package and expected a higher level of service. There should have been clear announcements regarding the buffet, as well as proper communication to let you know when your table was ready. We acknowledge that this was not handled to the standard we expect, and we are sorry that this affected your overall experience. Your feedback has been noted and will be shared with the team so we can improve our communication and coordination going forward. Thank you again for bringing this to our attention, and we sincerely apologise for the inconvenience caused.

Bula Vinaka, and thank you for taking the time to share your feedback. We are genuinely sorry to hear that your experience did not meet your expectations. We sincerely apologise that food had run out when your table went up for the buffet. We understand how disappointing this would have been, particularly when you had expected a complete dining experience. We also appreciate your comments regarding the cultural entertainment and the condition of the vessel. Your feedback is important to us, and we will share these concerns with our management and operations teams as we continue working to improve the overall experience for our guests. We regret that you felt the cruise did not provide good value for money, and we appreciate you bringing these matters to our attention.

Bula Vinaka, and thank you for sharing your feedback. We are sincerely sorry for the frustration and disappointment caused by the cancellation of your Dinner Cruise and, in particular, for the lack of clear communication surrounding it. We fully understand how upsetting it would have been to be ready for your pickup, only to learn through your hotel that the cruise had been cancelled. We also apologise that your earlier messages regarding the pickup were not responded to. This is certainly not the level of communication or customer service we aim to provide. We appreciate you bringing this to our attention. Your comments have been noted and will be shared with our reservations and operations teams so we can review what happened and improve our communication and follow-up procedures. We sincerely regret that this affected your plans and left you with such a disappointing experience.

Bula Vinaka, Wow! Thank you so much for your incredible review! 💙 We're absolutely delighted to hear how much you loved your cruise and that you enjoyed the stunning scenery, delicious meal, and overall experience. A special thank you for sharing such beautiful words about Joshua. He truly has a gift for making our guests feel welcome, and we're so touched to hear that his music and kindness reminded you of your grandfather. Knowing he helped create such a meaningful memory is something we'll treasure, and we'll be sure to pass your lovely message on to him—it will make his day. Thank you for choosing to cruise with us. We can't wait to welcome you back on board for another unforgettable experience in beautiful Fiji. Vinaka vakalevu! ❤️🌴 The Captain Cook Cruises Fiji Team