We were informed that this tour would be in both English and Italian. That was not the case. There was very little English that was spoken during the boat ride too and from both islands. She would talk for about 2-3 minutes in Italian and only say about 1-2 sentences in English. I felt as though we missed out on some of the history of the surrounding area. We had to look up a lot of things on our phone. Very disappointed!
事業者からの返答
Dear customer,
thank you for sharing your feedback. We are sorry to hear that you were disappointed with your experience.
We would like to clarify that the tour is clearly advertised as being conducted in multiple languages. The information provided on board is exactly the same in each language, so all guests receive the same content and historical information throughout the tour.
We regret if this was not clear to you at the time of booking and understand your expectations. We always strive to ensure that all our guests receive the same information and enjoy their experience with us.
We hope to see you again onboard of our boats!
Best regards,
CVG
J
Jennifer_W
September 19, 2026
Terrible
Horrible no one knew where to send us. Finally found someone that said we were on a particular boat and then some woman scoffed at us and told us no. Needless to say we didn’t get to do this tour!
事業者からの返答
Dear Guest,
We are sorry to hear that you were unable to join the tour. However, we would like to clarify that the meeting point, departure location, and all the necessary information to find the boat are clearly indicated on the booking voucher provided at the time of reservation.
We understand that finding the correct departure point in Venice can sometimes be challenging, but our meeting instructions are provided specifically to help guests reach the correct location.
We regret that you were unable to participate in the experience and hope that this clarification is helpful to future guests.
Kind regards,
Consorzio Vidali Group
K
Kate_B
August 31, 2026
🤩 Great day!
🤩
Stay hydrated. Very hot today.
Left from front of KFC, and this was very close to bridge into the city and our hotel.
Had a fabulous seafood lunch in Burano.
事業者からの返答
Dear customer,
thank you so much for your wonderful review!
We’re delighted to hear that you had a fabulous day exploring the Venetian Lagoon and enjoyed your visit to both Murano and Burano.
It’s great to know that the meeting point was convenient for you and close to your hotel. And yes, especially on a hot day, staying hydrated is definitely a good tip for fellow travelers!
We’re also happy to hear that you enjoyed a delicious seafood lunch in Burano — the island is certainly a fantastic place to enjoy fresh seafood while taking in its colorful atmosphere.
Thank you for choosing our tour and for sharing your experience with other travelers.
We hope to welcome you back to Venice and the lagoon again in the future!
Best regards,
Consorzio Vidali Group
M
MichaelJ_S
August 10, 2026
Well worth the time
Enjoyed Burano very much, beautiful small town with lots to do and see.
We enjoyed Murano as well but not so much. Very expensive prices in the “free glass blowing show” store, and we didn’t find much within walking distance to fill the time there.
事業者からの返答
Dear customer,
Thank you very much for taking the time to share your experience with us! We’re delighted to hear that you particularly enjoyed your visit to Burano, with its charming atmosphere, colorful houses and many things to discover.
We’re also pleased that you had the opportunity to visit Murano and see the traditional glassblowing demonstration. We understand that the experience can feel different from Burano, as Murano offers a more focused insight into its centuries-old glassmaking tradition. The glass demonstration is complimentary, and guests are then free to explore the surrounding area and discover the island at their own pace.
We truly appreciate your feedback and are happy to know that, overall, you found the excursion well worth the time. We hope to welcome you again on another Venetian adventure!
Kind regards,
Consorzio Vidali Group
R
Rukhsana_T
August 1, 2026
Amazing tour
We had a really good time with this team who made sure we were taken care of during the tour. Fredricka was a wonderful multi lingual tour guide and kept us all informed about what we were seeing on the tour. Andreus was great so helpful on boarding the boat and telling us about Venice FC. The glass demonstration went smoothly and we enjoyed all the tour experience it was fun and the team were fab. I would say it was well worth the money paid.
事業者からの返答
Dear customer,
thank you so much for your wonderful review! We are delighted to hear that you had such a great time with our team. We are especially happy to know that Fredricka and Andreus helped make your experience enjoyable, informative, and memorable.
It is fantastic to hear that you appreciated the tour, the glass demonstration, and all the little details that made the experience special. We truly value your kind words and are grateful that you chose to join us.
We hope to welcome you again soon for another unforgettable experience in Venice!
Best regards,
CVG
P
Payal_P
July 2, 2026
It’s worth going. The...
It’s worth going. The tour operators were very nice. Please do not however buy anything from Murano and Burano. It is a rip off.
事業者からの返答
Dear guest,
Thank you for taking the time to share your feedback.
We're delighted to hear that you enjoyed the tour and appreciated our team.
Regarding shopping in Murano and Burano, we understand that every visitor has different expectations and experiences. We always encourage our guests to explore the islands freely and to make purchases only if they feel comfortable with the quality and prices offered by the local shops.
We hope the beauty, history, and unique atmosphere of the Venetian Lagoon made your visit a memorable one, and we would be pleased to welcome you again on a future tour.
best regards,
CVG
K
Ken_B
June 29, 2026
Murano Burano island hop
The cruise was absolutely beautiful
The perfect thing to do on a really hot
Day. We were not looking for a big guided tour but to do what we wanted when we got there! That’s exactly what we got. There was a tour guide and she was delightful. We hung with her for a while. Both islands were beautiful and had their own unique culture.
事業者からの返答
Dear customer,
Thank you for your review!
We hope to see you again soon on board our boats.
Best regards,
CVG
K
Kathy_K
June 25, 2026
No lace demonstration at...
No lace demonstration at Burano, but a great little island. More information should be provided about pickup points and what will happen with water bus transfers.
事業者からの返答
Dear customer,
Thank you for your review!
We hope to see you again soon on board our boats.
Best regards,
CVG
J
jamie_r
May 16, 2026
Didn’t do the tour
Could not find the meeting up location. Reached out for help and didn’t hear back. So we did not do the tour.
事業者からの返答
Dear Customer,
Thank you for your feedback.
We are always available to help you determine the tour’s starting point and, in the event of a delay or cancellation, to reschedule it for another date.
We hope to have you on board with us.
Best regards,
Consorzio Vidali Group
V
Vania_C
May 7, 2026
Great 😍
Spectacular walk. The island of Burano is a dream! The guide was very attentive and fun. We liked it very much
事業者からの返答
Dear customer,
Thank you very much for your lovely review! We are delighted to hear that you enjoyed the tour and that Burano left such a wonderful impression on you — it truly is a magical island.
We are also very happy to know that our guide helped make the experience even more enjoyable with her kindness and enthusiasm.
We hope to welcome you again on another adventure in the Venetian lagoon.
Best regards,
Consorzio Vidali Group
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