Activity we wanted to do at all costs!!
The problem was that the organizer (Carla Silva) is incompetent and lost with her dates and schedules!! She made mistakes several times, offering us other time slots instead of the one we had paid for!! We said okay, after all, oh well, we wanted to do it so much...
So several appointments were proposed in exchange for the one we had initially paid for, a time slot that was available on the site but not in their actual calendar (two consecutive false hopes); when you pay and book on the safari site, you are not yet guaranteed to be able to do the activity!! Why are we charged for the amount of the activity even before having a real appointment??
Conclusion, we were never able to do this safari in the Algarve, and a week later, we are, today, still not refunded for the activity!! This is not the responsibility of the safari company, but of the company that organizes and plans their calendar!! Catastrophic advisor!!
I strongly advise against it for those who like concrete results and professionalism!!
1人が参考になったと回答
事業者からの返答
Bonjour! Merci pour votre avis.
Pour pouvoir vos donner une reponse, on voudrais bien avoir votre numero de reservation síl vous plait
Cette incompétente de Carla Silva a trouvé votre réservation BR:1431686487 du 4 août pour le HDpm.
L'agence a informé le client qu'il n'y avait pas de guide français, celui-ci étant en excursion.
On lui a proposé Silves, notre capitale de l'Algarve depuis de nombreuses années. Ça pour le 5/08
Il n'a pas accepté car c'était plus cher.
Nous avons proposé au client une excursion au coucher du soleil (moins chère). Il n’a pas pu.
Une demande de remboursement a été effectuée. Celle-ci ne dépend pas de nous.
Nous vous remercions de votre confiance et vous souhaitons de continuer à passer de bonnes vacances
Merci d´avance,
CS
V
V8359BEjoshc
August 5, 2026
Amazing 100% worth it Samuel was brilliant
This was amazing. Our guide Samuel was absolutely brilliant he showed us stuff we never would have seen with out this. He took us to a farm, a waterfall and the most amazing cafe. He even told us to put cinnamon on our custard tarts it made them taste 10x better.
事業者からの返答
On behalf of the whole team at Zebra Safari Tours, thank you very much for your review.
We’ll pass your review on to Samuel.
It’s a real pleasure to have you with us. We hope to have the chance to see you again on another tour.
E
Elena A
August 3, 2026
Absolutely fab tour
Our driver was Samuel, and we cannot thank him enough for his kindness! The tour was amazing, it is a real taste of Portugal! The kids had an absolute ball. Our favourite spot was the farm, the place is heaven! We deffo recommend it!
事業者からの返答
On behalf of the whole Zebra Safari Tours team, we’d like to thank you for your wonderful review.
We’ll pass on your feedback to Samuel and we’re truly delighted that we were able to make you happy.
We’re here to ensure you leave with plenty of wonderful memories of the Algarve.
A big see you soon from everyone at Zebra Tours.
L
L1380PTfabriced
July 19, 2026
Vroom, vroom, Carla! 👍😊😘
Superb, tour in the backcountry with Carla Bruni, or Ari Vatanen, or even Terminator!!!!
事業者からの返答
Merci pour votre superbe critique.
J'ai bien ri avec mes collègues. Maintenant, ils disent vraiment que je suis folle. J'espère juste que Carla Bruni ne découvrira jamais ce que je fais avec vous, les Français.
Nous sommes tous très heureux que cette visite vous ait plu.
Nous espérons vous revoir bientôt parmi nous. Je resterai toujours Carla Bruni.
Un gros bisou à tous de la part de cette Française des Beiras, complètement amoureuse de l’Algarve
B
bentA3435HH
July 13, 2026
Legend of a tour guide
Roy is the GOAT of tour guides!
事業者からの返答
Thank you Ben for your amazing review.
On behalf of the entire Zebra Safari Tours team, we would like to thank you for your review, which allows other customers to lern about our tours
G
Global35978146795
July 7, 2026
Jeep Safari
A good way to see parts of Portugal we wouldn't normally see. Thanks to Samuel for his company and knowledge.
事業者からの返答
On behalf of the whole team at Zebra Safari Tours, thank you for your review. We’ll pass on your positive feedback to Samuel, and we hope to see you again on another tour with us.
3
395sadhanab
July 4, 2026
Worth the time and money!
My husband and I came to Portugal for our honeymoon and we were excited to explore the local and authentic places in the country. Samuel Cilek was our guide for the day and from the moment of pick up, he was punctual, informative, and friendly. It is clear that he knows a lot about the country. He was patient with us, allowed and encouraged us to take ample time to explore each location (as there are multiple stops on this tour) and checked in throughout the day to ensure that we were doing well and enjoying our time. We especially enjoyed visiting the Algarve bio farm and natural pools. Definitely worth the money if you like to explore and adventure!
事業者からの返答
On behalf of the whole team at Zebra Safari Tours, I would like to thank you for your review. We are delighted that you had such an enjoyable day during your holiday and honeymoon, whilst getting to know the Algarve a little better.
We hope you return home with lots of wonderful memories.
CS
C
chloepC7227XN
June 26, 2026
Disappointing experience.
We were very, very disappointed, if not more, with this excursion that is sold as a Safari excursion. However, we spend almost most of the time in downtown on the road. We go through three dirt paths and they allow themselves to call it a Safari.
Moreover, the excursion is marked in French, yet we are reprimanded because we do not speak English. I find this unacceptable; we had perhaps five sentences in French, the entire excursion was in English.
It was more of a historical tour of the city than a Safari, with no strong sensations or adventure, just a simple visit to a castle and a farm plantation.
If you want a safari experience, I do not recommend this excursion.
We just wasted a day of our beautiful stay in Portugal with this excursion that lasted more than five hours. Take a Bolt for the tour; it’s the same.
事業者からの返答
Bonjour Chloé
Merci pour votre avis. Il est vrai que nous avons eu un contretemps et, en raison d'un accident, nous n'avons pas pu vous rejoindre à l'heure convenue. Nous vous en avons informés.
Quant à la ferme, nous avons retardé le reste du groupe parce que vous avez voulu prendre des photos.
Quant à l'anglais, vous avez vous-mêmes indiqué que vous le compreniez bien et vous avez échangé en anglais avec le reste du groupe à plusieurs reprises
Je regrette que notre visite ne vous ait pas plu.
En effet, Zebra Safari Tours accorde une grande importance à la culture et à l'histoire.
Nous souhaitons vous faire découvrir un peu de notre histoire.
Merci pour votre avis
C
clareandtrevor
June 15, 2026
Would highly recommend this trip
This half day trip takes you away from the beaches and commercial Algarve, up into the hills and more remote villages of this stunning area.
We visited the ruins of Paderne Castle. We also visited a couple of small villages, visited an Eco farm and opportunities to swim at the springs and the waterfall. Our guide and driver, Nuno, was excellent, very informative about the region, allowed us to explore the various stops in our own time and in general enabled us to have a genuinely enjoyable time. Thank you Nuno 😊
事業者からの返答
On behalf of the whole team, we’d like to thank you for your excellent review.
It’s great to hear that you enjoyed the experience and that you liked Nuno. It’s a pleasure to share our Algarve with you.
We hope to have you back with us on another tour
Q
Q2515HZjessicas
June 6, 2026
Wow! A beautiful day! Highly recommend!
Wow! What a brilliant day!!! We had Carla as our tour guide and learnt so much about the local area and she was so funny! The absolute highlight of our holiday! We took our 16 month old and she had the best day too, Carla was very considerate and the company provided us with a car seat to use. Thank you for such a wonderful day! We will be talking about it for years to come ❤️
事業者からの返答
Hello, lovely family
It was such a pleasure to share our Algarve with you.
From the very first moment, Jess, I knew we were going to have a wonderful morning.
Thank you for entrusting me with your hearts. Amelia is incredible. Just sit back and relax – she’ll take care of everything.
On behalf of the whole team, we’d like to thank you for choosing us.
Thank you for your review.
Thank you for your kindness.
We’ll always be here for you.
Love from the whole Zebra Tours team
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