NO HOLIDAY LIGHTS-just hop on and hop off on the side of the road
There was nothing holiday lights about this. Not one single ride to a decorated house. Just a drop to the community farmers market for one hour of the two hour tour, and stop to lights in front of the Beverly hills sign on the side if the main road, which we could have driven to ourselves and saved our $60 per person rate to sit in a bus .we expected this to be a ride through homes, venues that were decked out for the holidays. Not a tourist hop on hop off experience wit the bait that it would be a special holiday lights tour of Christmas decorated properties. I’ve done many holiday light tours and LA—you can do better!
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Jennifer_M
December 15, 2025 · via Viator
There is no time listed...
There is no time listed but bus leaves at 5:15. There is also no stop at rodeo drive and no hot cocoa. It was a great view of the city but not what is listed
事業者からの返答
Hello Jennifer! We appreciate your feedback. We're sorry to learn that you encountered problems with the bus stops. We recommend checking our website or app for the schedule of the first and last bus at each stop. Feel free to reach out to us through live chat anytime. Looking forward to seeing you soon! Best, Ana from Big Bus Tours.
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Bonnie_K
December 6, 2025 · via Viator
No tour even though it’s booked
They sold me a ticket for holiday light tour and I got here and there is no such tour today, big bus tours said viators fault
事業者からの返答
Hi Bonnie_K. We are very sorry to learn that our bus tour did not meet your expectations. We would like to look into this matter further to ensure we can assist you properly. Please feel free to contact us directly via chat or email at your earliest convenience. We look forward to your prompt response, Razvan from Big Bus Tours.
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O6486KVmarilynd
August 31, 2025 · via Tripadvisor
Love it
I enjoy the tour and I will like to come back and tour again and I will recommend this to my family and friends and hope they enjoy it
事業者からの返答
Hi O6486KVmarilynd!
We appreciate you sharing your experience with us! It brings us great joy to hear that you loved the tour and plan to return, as well as recommend it to your family and friends. We look forward to seeing you again soon!
Alexandra I. @ Big Bus Tours
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dannyeV9448UW
August 8, 2025 · via Tripadvisor
Big Bus Tour Rodney awesome
Rodney was awesome. He was very friendly and great attitude. First time here, Rodney was Super awesome would highly recommend.
事業者からの返答
Hi dannyeV9448UW. We wish to thank you for your feedback. We are glad to hear that you enjoyed the tour and that Rodney made it even better. We hope to have you back soon. Best, Vlad from Big Bus Tours.
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W7872KQmaddym
July 12, 2025 · via Tripadvisor
Great Customer Service
Rocky at the home base for big bus provided us with seats inside to stay cool whilst waiting for our tour, which we appreciated after walking around all day.
事業者からの返答
Hi W7872KQmaddym. We wish to thank you for your feedback. We are glad to hear that Rocky helped you cool down before the tour and invited you inside for a well deserved break after a long day of walking. We hope to have you back soon. Best, Vlad from Big Bus Tours.
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651sheritag
July 6, 2025 · via Tripadvisor
Tour with Rodney
Absolutely awesome with Rodney! He was very kind and considerate not to mention funny! I would most definitely ask for him again!
事業者からの返答
Hello 651sheritag. Thank you so much for your feedback! We're thrilled to know you enjoyed your tour, and that Rodney's kind, thoughtful, and humorous energy made a positive impact on your experience. We look forward to welcoming you back soon. Best wishes, Vlad from Big Bus Tours.
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U2315BJoliviat
May 26, 2025 · via Tripadvisor
Tour with Rodney
Today was excellent tour
The tour guy was called Rodney he was excellent I gave low mobility and helpt me
Off the bus and on the bus because it was hard for me to get off the bus
He was really nice too us and eyes lot more with us and was very pleasant to people who drive past us we gived him a tip
Please give him a very big thank you from me to his manager
事業者からの返答
Hi U2315BJoliviat,
We really appreciate your feedback! It means a lot to us to hear that our colleague not only provided a great tour, but was also helpful! We offer regular training to our staff, to make sure you always receive a 5* service. We can’t wait to welcome you back soon! Best regards, Cristian T, Big Bus Tours
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L3190HXjackd
May 17, 2025 · via Tripadvisor
Legend
Our tour guide Rodney gave us a good time about the places in La haves us good recommendations aswel, Rodney also loves women just to let you know up the ra 🇮🇪
事業者からの返答
Hi L3190HXjackd,
Thank you for your feedback! We are very happy to hear that our colleague offered you a good time during our LA Guided Holiday Tour. We pride ourselves on our 5* service and regularly refresh our staff training across all cities to make sure that you get the best possible experience. We will be happy to see you again in the future! Best wishes. Cristian T, Big Bus Tours
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662theresec
May 10, 2025 · via Tripadvisor
Loved it
The views was amazing we took so many photos we had a great time and he was very friendly we I went out with my family and we enjoyed are self
事業者からの返答
Hi 662theresec,
We truly appreciate your kind words! We are delighted to hear that you and your family enjoyed the sights and the service provided by our team! Our staff receives training regularly so that you get the best possible experience! We will be happy to see you again in the future! Best wishes. Cristian T, Big Bus Tours
