The tour was great. Lots to see. We did the lower Manhattan area. On hindsight, next time we will stop at each area and checkout the area vs doing the tour route without stopping. More productive with time.
Parking was nearby time square which made it easy to walk around.
M
Michelle_A
September 10, 2026
A must do
You got to see all the wonderful landmarks with this peanut of stops and buses
Staff were all helpfull
事業者からの返答
Hi,
Thank you for your lovely review! We are delighted to hear that you enjoyed seeing the wonderful landmarks with Big Bus Tours and found our stops and buses convenient for exploring the city. It is also fantastic to know that our staff were helpful and made your experience even more enjoyable.
We hope to welcome you on board again for another memorable sightseeing adventure! Alexandra@BigBusTours
M
mignonnes2024
September 9, 2026
Great way to spend a morning in NYC
The hop on hop off in NYC was a fun, relaxing way to see iconic sights.
D
dtY2488OY
September 8, 2026
Not worth it to buy in advance
We bought our tickets in advance online and felt like king setting up app etc while we learned that onground staff at site are selling same ticket and that too with one extra free item for almost 35% less. We had 2 kids and I was forced to buy ticket for one of the kid because if his height and age but onground staff gave that for free. Me and my friend family with same family size and age and height of kids they paid 60% less for booking directly kn spot while I am foolish to book in advance o line on. Theor sire. Lesson hard learned.
事業者からの返答
Thank you for sharing your experience with us. We apologize for any inconvenience caused and will review our pricing and policies to better serve our customers. We appreciate your feedback and hope to have the opportunity to make it up to you in the future.
D
D1205FYsarahc
July 5, 2026
Great way to see some sites
We loved our Big Bus Tour and felt it was such a great way to see the sights, rest legs and use as a transport option getting around and on and off at the sites we wanted to see up close. We visited on 4th July weekend so it was super busy, buses were very full but we didn’t wait at all and despite the heat staff were really friendly. Thanks to Wanda for being helpful and answering all our questions.
事業者からの返答
Thank you for your wonderful review! We are thrilled to hear that our Big Bus Tour was a great way for you to see the sights and get around during your visit. We are glad that our staff, especially Wanda, was able to make your experience enjoyable. We hope to see you again soon!
K
kirtiagrawal
April 25, 2026
Never again!
We had a very poor experience on your NYC tour. My husband and I had downtown + uptown tickets and were asked to transfer buses just before Stop 14. On the new bus (no. 340 or 380), as we were moving to the back and settling in, the driver suddenly started the bus, causing a jolt.
Instead of giving us a moment to sit, he turned and yelled loudly at us multiple times in a very disrespectful tone—no courtesy, just shouting.
It was also a very rainy day and the bus was in poor condition, with water coming in—passengers were joking it felt like a boat.
Please check your dashcam for this incident. This has left a very negative impression—we won’t be using Big Bus again.
事業者からの返答
Thank you for sharing your experience. We’re very sorry to hear this. What you described is not the standard we aim to provide, and we take your concerns seriously. We’d like to investigate further, including reviewing the dashcam footage. Please reach out to our Big Bus Tours live chat through our app with additional details such as the date and time, and our team will look into this as a priority.
T
Tara_C
April 11, 2026
Sucks don’t do it
Scam can’t get on as much as you like ends a 4pm wasted of money. I wouldn’t do it if I was you. Sucks
事業者からの返答
Hello Tara_C! Thank you so much for your feedback. We're sorry to learn that the tour didn't meet your expectations. We strive to provide all the necessary details about the tour to help you make an informed decision, and we're here to assist you with any questions through live chat. We believe that the tour offers a fantastic experience to truly explore New York. We look forward to welcoming you back soon. Best regards, Vlad from Big Bus Tours.
D
Delores_K
December 19, 2025
Not Worth the Money
Honestly this was a waste of money! The buses only run every 1/2 hour or so, and are slow to complete the circut - not at all as advertised! They're also NOT heated, which made riding in the winter time during our visit miserable. At one point our bus driver got in a standoff with a city bus driver, where she wasn't allowing him to move out of the way so I could comfortably board. She was stopped next to him and expected passengers to squeeze on and off the bus through a gap about 1-1.5ft wide. At 7 months pregnant, I unfortunately wasn't fitting through that gap and had to stand there awkwardly before finally just begging them to stop the contest so we could all move on with our day.
Overall, we barely used our 2 day pass to hop on and off, rather rode the entire circuit back around to get home after walking most of the day. Unless you really plan to travel all over the city for quick 30 minute stops, save your money and take the subway.
M
Marc P
December 8, 2025
Froze our tail off!
No heat in the bus. It was 28 degrees. Froze!!
And the advertising print on the windows made it difficult to look out.
The empire state building tour was great and we appreciated purchasing tickets earlier.
事業者からの返答
Thank you for taking the time to share your feedback with us. We’re very sorry to hear that you were uncomfortable during your ride. Our fleet consists only of open-top double-decker buses, which means the lower deck can still be affected by outdoor temperatures. We do install canopies during the winter season which protect passengers from wind, but still encourage passengers to dress warm for a comfortable ride.
We also appreciate your note about the window advertising and how it impacted visibility. Feedback like yours helps us identify ways to improve the overall experience.
We’re glad to hear you enjoyed the Empire State Building tour and benefited from purchasing tickets in advance. Thank you again for bringing this to our attention.
C
C7522ATedc
December 5, 2025
Didn't get what we paid for.
This was awful. The drivers were rude. Missed boat cruise because we waited over an hour at the Empire State stop. The employee at the stop had no clue as to why no buses showed up.
事業者からの返答
Thank you for sharing your experience with us. We’re very sorry to hear about the long wait time and the missed boat cruise. Additionally, the interactions you described with our drivers and staff are disappointing, and we sincerely apologize.
We want to look into what caused the delay at the Empire State stop and ensure our team receives the proper guidance and support. If you’re open to it, please contact our live chat on our Big Bus Tours app or website with your tour date and time and any additional details so we can investigate and work toward a resolution.
We appreciate your feedback and the chance to make things right.
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