シドニーハーバー・トールシップ・ランチクルーズ

Hello, Thank you for such a thoughtful and detailed review! We’re so glad the change from the lunch cruise to the dinner cruise turned into a blessing in disguise. Sailing as the city lights begin to glow and the sun sets behind the bridge really is a special time on the harbour, and we’re delighted you were able to experience that. It’s wonderful to hear that Howard and the crew helped make the evening enjoyable and informative. We’ll be sure to pass along your kind words to them. We’re also happy you enjoyed the food, a drink from the bar, and especially the climb up to the crow’s nest — the view from up there is definitely something special! Thank you for recommending the cruise and for highlighting the unique experience of sailing on a traditional ship. We’re thrilled you had such a great time and hope to welcome you back on board again soon. Kind Regards, Sydney Harbour Tall Ships

Hello, We sincerely apologize for the experience you described and fully understand why you felt let down. You were absolutely entitled to a timely response, especially after being asked to confirm your availability urgently. Failing to reply to your messages or calls is not acceptable, and we are very sorry for the stress and disruption this caused during your limited time in Sydney. While schedule changes due to low bookings can occasionally occur, we agree that guests should never be left without clear communication or guidance — particularly when cancellation policies are involved. We regret that this situation resulted in you spending valuable holiday time chasing information and rearranging plans instead of enjoying your visit. We appreciate you acknowledging Viator’s assistance and are grateful that they were able to resolve the refund promptly. Your feedback has been taken seriously, and we are reviewing our communication procedures to ensure this does not happen again. Thank you for sharing your experience, and we truly regret that we did not meet the standard you rightly expected. Kind Regards, Sydney Harbour Tall Ships

Hello, We sincerely apologize for the frustration and inconvenience you experienced. You are absolutely right to expect timely and clear communication, and we regret that we did not respond promptly to your messages or calls. We understand how stressful this situation must have been, especially with limited time in Sydney, and we are truly sorry that it disrupted your plans. While schedule changes can sometimes occur due to low bookings, this does not excuse the lack of communication you encountered. Your feedback has been taken seriously, and we are reviewing our internal processes to ensure guests receive faster and more reliable responses in the future. We appreciate you acknowledging Viator’s support and are grateful you were able to receive a refund and make alternative arrangements. Thank you for sharing your experience — it helps us improve, and we hope we may have the opportunity to provide a much better experience in the future. Kind Regards, Sydney Harbour Tall Ships

Hello, Thank you so much for your lovely review! We're thrilled to hear you enjoyed your first cruise on a sailing ship and that our friendly crew helped make the experience memorable. Sailing under the Harbour Bridge is one of our favorite moments too, and we're glad it was a highlight for you. We hope to welcome you aboard again soon! Kind Regards, Sydney Harbour Tall Ships

Hello, Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed the twilight dinner cruise aboard the Southern Swan and that the change from lunch to dinner worked out so well. It sounds like you made the most of the evening, taking in all the beautiful harbour sights under sail. We’re also glad you enjoyed the meal and appetisers. Your recommendation means a lot to us, and we hope to welcome you aboard again soon for another memorable adventure! Kind regards, Sydney Harbour Tall Ships

Hello, Thank you! We're so glad you enjoyed the sailing experience and that it gave you a glimpse into what life was like on the seas in days gone by. The views of the harbour’s iconic sites make it all the more special. Hope to see you aboard again! Kind regards, Sydney Harbour Tall Ships

Thank you for joining us. We are happy to hear you enjoyed the cruise

Thank you for joining us on our tall ship cruise and for sharing your experience! Hope you can join us again.

Thanks for joining us and sharing your tall ship experience!

Thank you for the wonderful feedback. It is a pleasure for us to hear that you had a wonderful experience! Hope you can join us again in the near future.