アウシュヴィッツ・ビルケナウ記念碑と博物館、クラクフからのプライベートトランスファー

We travelled specifically to Krakow to visit Auschwitz and Birkenau and our trip ended as a disaster and resulted in a loss of $890 CAD. We were short changed the night prior to our trip and the only recourse we had was to accept an alternative trip with a 20% refund. This trip did happen, meaning we were picked up and dropped back to the hotel. The rest was a drive-by with little or nothing to see as the travel agent did not honour the sites we were supposed to visit in the alternative trip. Please stay away from Headup - they’re practically a sophisticated scam.

Terrible, they changed our scheduled pick up time from 9:30 to 5:45. The night before the trip. The information of that was poorly delivered and we missed our trip to Auschwitz Because of it. Customer service Said that they have us the information well in advance so that we could have canceled the trip. What a scam!

The visit to Auschwitz-Birkenau was deeply emotional and educational.The convenience of a private transfer made the whole trip more comfortable, especially since it was very helpful to get a pickup directly from the hotel. The guide explained everything in detail and sensitively throughout the time, which made the importance of the past events more clear. The place itself makes for extremely quiet and thoughtful - an experience that can never be forgotten.

Absolute shambles from start to finish, was picked up at 2am arrived around 3am,, kicked of the bus with no information apart from stand there and wait untill opening, waited 4.5 hours in freezing cold, no seats, no toilets, no were to get a hot drink, when any driver/guide seen you walking towards them they turned away ,as they basically couldn't be bothered to speak to you or give you any info, once threw the gate we had pre booked an English guide tour, but was then told we had to wait another 4 hours untill 12.30pm for it, so we had to op for the Polish one as we had already been waiting 5 hours and didnt want to wait another 4,, so was pointless as could understand the guide,, every was rushed ,, everyone racing threw, pushing shoving, far to over crowded,,we missed so much, other guides from other group shoving you along, telling you to move on quickly, i was actually shouted at by one guide"hurry up move along the next group are coming threw" i replied, "i understand, but i haven't had chance to see it myself yet" and recived a very dirty look, and told to move along quicky as possible again. didnt get chance to read/see and take in half of the trip, was just chaotic and no organisation, all our group off the coach was split up and sent in at different times , so upon leaving was told we had to wait another 2.5+ hours for everyone else to finish, so had to pay for uber back as we was exhausted, the place it's self( what we managed to see) was deeply moving, just a shame our experience was so slap dash, and unorganised, unhelpful staff , from start to finish was 7+hours waiting for a 3 hour rushed tour with no info along the way , so very dissapointed

The visit to the site starts with the Museum, then to Birkenau. A unique experience to visit a point where so many injustice and atrocities occurred. A black page in human history that cannot be repeated. The visit to this place takes about 1.5 hours with the guide. Sinister locations, to shrink when told the story by the guide.

Shuttle driver and guide (in French) very nice. On the other hand, Headout warns us the day before at 10:15 p.m. (fortunately that such had remained on...) that the appointment time is brought forward by an hour, 8h instead of 9h. Arrival on site at 9:15 am and visit to start at...12:45 pm. An endless wait. We had taken some cute tickets and well, it was useless because we queued like everyone else for an early hour in the sun...

Auschwitz and Birkenau tour booked, made our way via Krakow bus station to Auschwitz and was dropped right at the start. You can take food with you but just don’t consume it whilst on the tour. Our tour started at 0930 and our guide Patricia introduced herself, she got us set up with coms for her commentary. We started with a short film and then in through the entrance gate, The passion and emotion that was conveyed from Patricia was emotional to say the least. We had a small group of people and her care and attention to detail was thought provoking and a reminder of the history of the awful acts that humanity can inflict. There was a silence as Patricia guided us through Auschwitz. Informing us in detail of the horrific acts committed and how survivors had revisited the camp and how she had met people with their remarkable stories. After a short break for food and drinks we resumed our tour to Birkenau. There are ample toilets although not a lot of outside seating. We never used the food facilities provided. Birkenau is massive the amount of buildings used to house humans is thought provoking. Again l cannot praise Patricia enough for her professionalism and dedication and passion that she conveyed to our group . Check the weather before hand and wear suitable attire, this is a tour over undulating ground sturdy shoes recommended. Thoroughly recommend the 6 hour study guided tour for individuals. Take the bus from Krakow can be booked in advance. And stops right outside. Pick up was bang on time 3.30.

The transfers and access to the camps was very efficient and I would definitely recommend the company who arranged the tour The tour itself is a little disappointing. Having visited 3 times previously I have experienced both Auschwitz and the Birkenau camps in far more detail It feels a little like the tour in nothing but a cursory whistle stop, particularly at Birkenau with an hour to visit one of the largest camps ever built Unfortunately I think anyone visiting now would miss the real experience and not be given the opportunity to explore and take in the masses of information and history on offer

It was an amazing day. The history of this place just makes you so sad but glad I went to visit. We booked a private transfer from krakow. Our hotel did it for us and our driver waited while we did the tour and then brought us back. It was very reasonable at about £120 for 5 of us. We booked the tour separately from the uk. I had read that booking a tour on another website didn’t alway guarantee you would get the time you wanted and some had even been cancelled and didn’t want to take the chance as it was the main reason we were visiting. Our guide was amazing and very informative and took her time even though it was very busy. I would say if you are at all mobility impaired some of it is quite difficult. There is a lot of walking involved both at Auschwitz and Burkenau.

The most heartbreaking thing I’ve ever experienced, it’s a place I would recommend everyone visit at least once in their lifetime but also recommend people watch a few YouTube videos of the survivors so you you know what your looking at when you go. Amazing day but my heart felt heavy looking at everything left behind. As it was winter it got dark pretty early so was quite haunting going in the bunkers with just your phone flash light on, the last photo I uploaded is when we were leaving and it’s a view I will never forget, I didn’t take photos in the work camp it just didn’t seem appropriate.