神威岬と白い恋人公園を巡る北海道日帰りツアー

Thank you for taking the time to share your feedback. We’re very sorry to hear that the guide’s communication and service did not meet your expectations, especially regarding the amount of information provided in English. We understand how important clear and balanced communication is on a multilingual tour, and we apologize that you felt left out during the meeting process and throughout the tour. We have shared your comments with our team and will review this with the guide involved. We will also work to ensure that important meeting instructions and tour explanations are communicated clearly in all supported languages. We’re glad you enjoyed the beautiful places you visited, and we sincerely regret that the guiding experience affected your overall impression of the tour. Thank you again for your valuable feedback. We will use it to improve our service.

Thank you very much for taking the time to share your feedback. We are delighted to hear that you enjoyed the two scenic viewpoints and that Tom made your trip a great experience. We will be sure to pass your kind words on to him. We also appreciate your honest comments regarding the time spent in Otaru and the stop at Shiroi Koibito Park. We understand that every traveler has different interests, and your feedback is very valuable to us as we continue improving our tours and helping guests choose the itinerary that best matches their preferences. Thank you again for traveling with us, and we hope to have the opportunity to welcome you on another tour that is an even better fit for you in the future.