アテネでギリシャレザーサンダルを作るワークショップ

**Request for Review Investigation and Removal** Dear Mrs. Kriechbaum, We are truly sorry that you were unable to attend our Sandal Workshop. However, we were also very disappointed to see such a negative review Given the wording of the review and the fact that it appears to have been posted with the intention of harming our reputation, we felt it was important to clarify the situation, especially in light of the many genuine five-star reviews shared by our guests. As several statements in your review are inaccurate and do not reflect the actual information provided in the listing or the communication between you and our side, we have to mention the following: First, your review states that our experience is “NOT in Athens” and that it is “extremely far from Athens despite claiming otherwise in title.” This is not accurate. Our Workshop is based in the Athens region, and the experience is clearly described in the listing as being approximately 35–40 minutes from Athens city centre. The exact location and meeting point are provided in the experience details, allowing customers to review the location and travel time before booking. The listing does not state that the workshop takes place in central Athens or that it is within walking distance of the city centre. You acknowledge in your own message that you did not realize the exact location until the morning of the experience, stating: “I do apologize for not checking that until this morning.” This is particularly important, as the location information was available in the listing before the booking was made. The fact that you did not check the exact location until the day of the experience does not mean that the listing was misleading or that the experience falsely claimed to be located in central Athens. Secondly, you state: “When problems arose they were not accepting of handling it in a timely manner.” We strongly disagree with this statement, as it is not supported by the actual communication. Once we received your request through the Viator booking platform, we contacted you straight away and offered an alternative evening session. Specifically, we offered to reschedule the booking to an available workshop on following day either July 16th or July 17th at 6:00 p.m. Our exact message was: “Because we always want to ensure our guests have the best possible experience, I was wondering if you would be happy to reschedule your booking to one of our evening workshop sessions on either July 16th or July 17th at 6:00 p.m. We completely understand that things don't always go as planned, and we're happy to accommodate you whenever possible.” We also provided our direct WhatsApp contact details to facilitate faster communication. Therefore, contrary to your review's claim, we did take action to assist you and offered an alternative solution despite the fact that the difficulty arose because you had not checked the location and travel time before the scheduled activity. Furthermore, we offered an alternative date and time even though the original booking was for a specific scheduled session and the issue was not caused by any failure on our part to provide the experience. We made this additional effort because our guests are important to us and we genuinely wanted the customer to have the opportunity to participate in the workshop, EVEN we don't have too. We fully understand you may have been disappointed by the distance from your hotel. However, disappointment regarding the location or travel distance does not make the listing inaccurate, particularly when the location and distance from Athens city centre are clearly disclosed in the experience description. We remain fully available to provide screenshots of the complete conversation and any additional information required. Kind regards, Dimitris X Marianna

Dear Shakira , Thank you so much! ❤️ We’re absolutely thrilled you had such a great time with us! We always say that making sandals is only half the fun — the other half is the laughter, the stories, the little mistakes we fix along the way, and of course, the good company! 😄👣 It was such a pleasure having you with us, and we hope your sandals will keep taking you on many adventures — with a little piece of Greece following you wherever you go! 🇬🇷☀️ Come back anytime… we’ll have the leather, the tools, and probably a little more laughter waiting for you! 😉

Dear Avrohom, thank you so much for taking the time to write such a thoughtful & detailed Review. ❤️ It really means a lot to us. It was such a pleasure having you with us at Marbe. We truly enjoyed spending that time together, sharing the craft, having some laughs, and seeing you create your own pair of sandals from start to finish. Knowing that the workshop was one of the highlights of your trip makes us especially happy. We put a lot of love into what we do, and it’s guests like you who make the experience so special for us too. We hope you enjoy your sandals for many years and that every time you wear them, they bring back some good memories of Greece and your time with us. 🇬🇷❤️ Thank you again, Avrohom. It was a pleasure meeting you, and we’d be very happy to see you again someday! All the best Dimitris X Marianna

We are floating after reading this— thank you from the bottom of our hearts! Hosting the two of you under the evening light was pure joy. Watching you both roll up your sleeves, take the tools into your own hands, and put so much heart into crafting your sandals made the session just as memorable for us as it was for you. You came as guests, but you truly left as family. Every time you step into those sandals back home, we hope they bring you right back to our quiet piece of paradise in Greece. Wishing you both safe travels,and remember—Our door and studio are always open for you!

Sylvia & Judith ❤️ We loved having you here. Your smiles, your curiosity, your openness, and all the little moments we shared made the workshop so special for us too. This is exactly why we love what we do: not simply because we make sandals, but because we get to meet wonderful people from all over the world and share something meaningful together. We’ll be looking forward to seeing you next year, girls! Until then, keep walking, keep smiling, and keep a little piece of Greece with you wherever you go. 🇬🇷🩴❤️ Xx Marianna X Dimitris

Allison, we think the sandals were only half of the experience — the laughter with you and your sister was definitely the other half! 😄❤️ It was such a pleasure having you both in our little workshop. We’re thrilled you enjoyed seeing the craft behind the sandals and, most importantly, had a morning that felt relaxed, fun, and genuine. Thank you for the lovely words. Now every time we see those sandals, we’ll remember the two sisters who brought so much laughter into our workshop ☀️