The English speaking guide was very good as was lunch before the boat trip across the Nile and were the best part of this experience - other than the antiquities. Make sure you know EXACTLY what you are paying for- what is included and excluded. The drivers were uncaring about their passengers, did not check that they were all on board or comfortable. They did not wear a distinguishing badge or uniform and did not introduce themselves or seem to have adequate documentation to show which tour guide they were working for. The driver drove with one hand whilst on his phone much of the time and stopped at a busy junction to have a cigarette with a driver from the van in front of us. He did not inform us as to why we had stopped or communicate with us in any way. The van was cramped and very hot even though there was supposed to be aircon. There was a “cold box” with drinks for the passengers but the drinks were warm. The antiquities were amazing of course. I would not recommend Viator.
Thank you for your review, All of our data of ( what is included and excluded) is mentioned in our page in Viator. Concerns Tutankhamun tombs is the only thing extra and no one company keeps it included. Our priority is when people book a private tour,with our minimum numbers of people which 2 pax, but your request to join other clients. The van is Air-conditioned, but as we go driving over 600 mtrs above the sea level early in the morning, we can not make our van very cold, But as soon as our client ask for Air-conditioning on , we turn it on for them, it seems there were no request for that. and that was during the daytime, correct me if I'm wrong. Concern the driver smoke a cigarette, they have to stop for the convoy as and they allow the drivers to start in specific times in each convoy. The Drinks are given from our side as hospitality from our side, which is extra giving. From ourside, I have to refer to the driver. Eventually, I respect your review and makes us work better in the next trip. Thanks again Gerges
