We found the guide was not as prepared as we expected. Of course there were great highlights such as when we went to a rose garden. But we also felt that some of our driving time could have been enhanced by more historical information.
Thank you for your feedback and for sharing your experience with us. We are pleased to know that you enjoyed some special moments during the tour, such as the visit to the rose garden. We would also like to explain that the guide assigned to this tour was still in training and completing an internship period. We had informed participants in advance that, in some situations, she might not yet feel fully confident answering all questions or providing more in-depth historical commentary during the driving portions of the tour. For this reason, she was accompanied by a trainer for support and guidance whenever possible. We completely understand your observation regarding the lack of more historical information during the drive, and we truly value this feedback as it helps us improve both our training process and the overall guest experience. We also regret the situation regarding the incorrect pickup point initially provided, which unfortunately caused some stress at the beginning of the tour and resulted in lost time during the service. Thank you again for your understanding and valuable feedback.
